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Customer Service Manager

Location:
Oklahoma City, OK
Posted:
February 27, 2020

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Resume:

Alondra Abigail Amador-Mesta

**** ** ** **

OklahomaCity, OK 73129

405-***-****

adb0lv@r.postjobfree.com

Summary

1.Bilingual- speak and write Spanish and English.

2.outgoing personality

3.Great communication skills

4.patient

Work Experience

Variety care

August 2018-current

Primary Duties and Responsibilities:

Provide initial customer service to all call center contacts, included but not limited to schedule for multiple Variety Care sites.

Answer phones inbound calls, Scheduling, Verified Medicaid, Patient Satisfaction surveys, Telephone encounters, transfer calls & Provider initial customer service to all VC Patients.

Obtains required information/documentation from patient at time of call.

Provides information to Variety Care patients and new patients about Variety Care services and locations.

Updates information and makes changes as necessary in the office software (eClinical)

Troubleshoot day to day work related issues, and provide feedback to Supervisor.

Follows HIPAA guidelines and OCHS Privacy policy and procedure.

Assures that office equipment is in good working order. Notifies appropriate staff member if problems arise.

Provides back-up and overflow coverage for call center representatives.

Ability to handle patient/specialty complaints without seeking manager assistance.

Patient’s satisfaction surveys

May 18 - Jun 18

teacher

peak academy

40 Hrs/Week

would teach, feed and change diaper to kids.Greet parents every morning. supervise kids.

Feb 15 - Nov 15

Crew member

3254 Hill star drive, Newcastle, OK 73065

McDonalds

35 Hrs/Week

Total Hours: 70

February 23 2015 -November 1,2015

Server

1617 SW 74th St, Oklahoma City, OK 73159

Denny's

November 2 2015- October 22-2018

30 Hrs/Week

Total Hours: 69

Education

Oklahoma State University–Oklahoma City

900 N Portland Ave, Oklahoma City, OK 73107

undergraduates

Aug 11 2017- May 2018

Some college no degree

Dove Science Academy

919 NW 23rd Oklahoma City,OK

Volunteer Service

Volunteer

919 NW 23rd Oklahoma City,OK

Dove Science Academy

7 Hours/Week

Total Hours: 7

Helped clean and organize school's library.

Blood Drive

Red Cross

Grades 9,10,11,12

Donated blood and helped organized the event.

Jun 15 - Jun 15

Volunteer

5301 S Bryant Ave

Bodie Elementary

Grade 11

15 Hours/Week

Total Hours: 30

organized library

Jul 13 - Feb 14

volunteer

4701 S Western Ave

Birth Choice

Grade 9

5 Hours/Week

Total Hours: 50

I would help clean,wash,and sort baby equipment and clothes for low income or soon to be moms to take and use for their babies. Make appointments,answer calls and greet patients.

Extracurricular Activities

Red Cross Blood Drive

Grades 10,11

May 16 - May 16

UT Dallas camp

Grade 11

60 Hrs/Week

Total Hours: 60

In the camp I took pre-med and robotics class each 3 hours long,attended daily.

Jan 16 - Jan 16

Science Fair

Grades 9,10

May 16 - May 16

spanish olympiad

Grade 11

Total Hours: 2

Hosted our annual school Spanish Olympiad.

STEM Expo

Grades 10,11

7 Hrs/Week

Total Hours: 14



Contact this candidate