Alondra Abigail Amador-Mesta
OklahomaCity, OK 73129
adb0lv@r.postjobfree.com
Summary
1.Bilingual- speak and write Spanish and English.
2.outgoing personality
3.Great communication skills
4.patient
Work Experience
Variety care
August 2018-current
Primary Duties and Responsibilities:
Provide initial customer service to all call center contacts, included but not limited to schedule for multiple Variety Care sites.
Answer phones inbound calls, Scheduling, Verified Medicaid, Patient Satisfaction surveys, Telephone encounters, transfer calls & Provider initial customer service to all VC Patients.
Obtains required information/documentation from patient at time of call.
Provides information to Variety Care patients and new patients about Variety Care services and locations.
Updates information and makes changes as necessary in the office software (eClinical)
Troubleshoot day to day work related issues, and provide feedback to Supervisor.
Follows HIPAA guidelines and OCHS Privacy policy and procedure.
Assures that office equipment is in good working order. Notifies appropriate staff member if problems arise.
Provides back-up and overflow coverage for call center representatives.
Ability to handle patient/specialty complaints without seeking manager assistance.
Patient’s satisfaction surveys
May 18 - Jun 18
teacher
peak academy
40 Hrs/Week
would teach, feed and change diaper to kids.Greet parents every morning. supervise kids.
Feb 15 - Nov 15
Crew member
3254 Hill star drive, Newcastle, OK 73065
McDonalds
35 Hrs/Week
Total Hours: 70
February 23 2015 -November 1,2015
Server
1617 SW 74th St, Oklahoma City, OK 73159
Denny's
November 2 2015- October 22-2018
30 Hrs/Week
Total Hours: 69
Education
Oklahoma State University–Oklahoma City
900 N Portland Ave, Oklahoma City, OK 73107
undergraduates
Aug 11 2017- May 2018
Some college no degree
Dove Science Academy
919 NW 23rd Oklahoma City,OK
Volunteer Service
Volunteer
919 NW 23rd Oklahoma City,OK
Dove Science Academy
7 Hours/Week
Total Hours: 7
Helped clean and organize school's library.
Blood Drive
Red Cross
Grades 9,10,11,12
Donated blood and helped organized the event.
Jun 15 - Jun 15
Volunteer
5301 S Bryant Ave
Bodie Elementary
Grade 11
15 Hours/Week
Total Hours: 30
organized library
Jul 13 - Feb 14
volunteer
4701 S Western Ave
Birth Choice
Grade 9
5 Hours/Week
Total Hours: 50
I would help clean,wash,and sort baby equipment and clothes for low income or soon to be moms to take and use for their babies. Make appointments,answer calls and greet patients.
Extracurricular Activities
Red Cross Blood Drive
Grades 10,11
May 16 - May 16
UT Dallas camp
Grade 11
60 Hrs/Week
Total Hours: 60
In the camp I took pre-med and robotics class each 3 hours long,attended daily.
Jan 16 - Jan 16
Science Fair
Grades 9,10
May 16 - May 16
spanish olympiad
Grade 11
Total Hours: 2
Hosted our annual school Spanish Olympiad.
STEM Expo
Grades 10,11
7 Hrs/Week
Total Hours: 14