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Support Manager

Location:
Fremont, CA
Posted:
February 27, 2020

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Resume:

Objective:

Intend to build a career with leading corporate and hi-tech environment, which will help me to explore my potential to the fullest. Interested to work as a key consultant in challenging & creative environment irrespective of service industry or a Captive environment.

Summary

I have more than 22 years of experience in Consulting, Project management, Delivery management, Implementation Analysis, Design, Team Leading and Functional Testing, Strongest skills are in ERP Consultation, ERP Delivery Management, Project Management, EDI (Sterling commerce Gentran Tool) and MFGPRO - ERP (Specialization – OTC (Order To Cash), STP (Source To Pay) and EDI Ecommerce Module). I have experience in both Service industry and Captive environment. I am open and willing to travel as part of my job to meet various business partners and clients to both contribute and learn.

Experience & Expertise

Strong background in Business Administration facilitates

Strong consulting skills

Ability to relate business knowledge to highly complex problems.

Ability to use previous business knowledge to highly complex problems.

Ability to lead broad effort cross-functional scope.

Good Understanding abilities to work in EDI environment (strong in ANSI

X12, Tradacoms and EDIFACT standards)

Good Understanding of Sales and Distribution, Manufacturing and EDI ecommerce module of QAD ERP.

Fast understanding of business terminologies, business processes and client’s requirements

Conducting Performance reviews, mentoring, report head count, recruitment, manage attritions, developing people.

Good Project management and Delivery management skills

Outstanding verbal and written communication skills to provide clear direction/instruction to team members on assignments and appropriate methodology.

Good People management skills (Talent Acquisition, People Development, Team Development, Appraisals, Talent Management, Recruitment, Career Development, Successor Planning)

Outstanding analytical, problem solving, negotiation and organisational skills.

Extensive Delivery and project management with ability to create complex project plans with integrated steps, many with multiple sub- plans.

Thorough leadership and teamwork skills.

Client management with pre-sales activity skills

Thorough presentation skills.

Experience in business development activities as well.

Education

MBA (PGDBA E-Business) – Welingkar’s Institute of Management, Mumbai

Bachelor of Science from University of Madras – Pachaiyappa’s College, Chennai

GNIIT from National Institute of Information Technology – NIIT, Chennai

Certification in Fundamentals of Gentran Integrator suite (version 4) – Columbus,Ohio

Certification in Prince2 Practitioner – APMG, UK - Mumbai

PMP training attended - 35 PDU gained – Chennai

Attended training in Kronos India for Kronos WTP 6.1 in the January 2010

Countries visited

United States of America : More than 5 to 6 visits on business in different time intervals

(Currently in California – in H1B Visa)

Singapore : 2 weeks

South Africa : 2 weeks

Thailand : 4 months (2 + 2)

Mexico : 2 weeks

Skills

ERP : MFG/PRO (7.4I, 8.5G, 8.6D, 86E, 9.0, eB, eB2, eB2.1), MFG/PRO (Net UI),

Global Shop solutions 2016.1, Axiom6.1

Databases : PROGRESS 4GL 7.3C / 9C, FoxPro

Languages : PROGRESS 4GL 7.3C / 8.1B / 9, BPML (Business Process Modelling

Language)

Tool : Gentran Windows NT (ANSI x12), Gentran UNIX v6, WBIC (Web Sphere

Business Integration Connect) V 4.2.1, WPG (Web Sphere Partner

Gateway) V6, GIS (Gentran Intergration Suite V 4), Veritas, Remedy, Kronos WTK 6.1

Operating Systems : UNIX OS, HP-UX 10, WINDOWS NT 4.0 / 2000, Novell Netware

Professional Experience:

Organization

Designation / Role

Period

Synopsis

Capgemini America Inc

Senior Application Consultant / Delivery Lead / Project and Program manager – ERP

21st Aug 2017 to

Till now

Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. Present in 44 countries with more than 130,000 employees, the Capgemini Group helps its clients transform in order to improve their performance and competitive positioning

Working for one of the biggest manufacturing client TE Connectivity Ltd managing 3 plant locations in America Location for 3 different ERP applications and integrated tools related to them.

Applications/ tools supported:

-MFGPRO EA 2013 SE

-Global Soft Solutions

-Axiom ERP

-TE local Data warehousing integration and Integration tools with SAP.

Leeyo Software Inc

Programmer analyst / Implementation Consultant

04th Jan 2016 to

19 Aug 2017

Leeyo Software Inc. is a world leader in revenue recognition automation software called Revpro with headquarters in San Jose, California, USA. The role and responsibility is to do the project management activity for the upcoming implementation projects

Capgemini India Ltd

Senior consultant / Project management - ERP

02 Feb 2014

To

18th Dec 2015

The Visteon IT captive services are bought by Capgemini and the people including me from Visteon are transferred to Capgemini along with the project as it is. The roles and responsibilities are the same in the project as it was in Visteon except for the organization change.

Visteon Corporation India Ltd

Project Delivery Lead – ERP

14th June 2010

To

31st Jan 2014

Visteon Corporation is a Global organisation which is committed to being the world's most trusted source for manufacturing and delivering automobile components to most of the leading Automobile industries. (www.visteon.com)

7Hills Business solutions pvt Ltd

Principal consultant – Enterprise Applications

10th August 2009

To

21st May 2010

7Hills (www.7hbs.com) is a consulting company focused on providing integrated supply chain solutions and services that cut across functions, business processes and corporate boundaries.

Satyam computer services Ltd

Project manager and Senior Technical Consultant

25th August 2008

To

till 6th July 2009

Satyam currently known as Mahindra Satyam is one of the best IT service organizations in India. I was part of the Visteon AMS Support in Supply chain and logistics vertical

QAD India Pvt Limited

Senior Technical Consultant – ERP

29th January 2007

To

9th April 2008

QAD is the sole proprietor of ERP package MFG/PRO. It has established a strong market of its package in North America, Europe and Asia.

I was directly working for QAD Inc., which is based in California, USA. I was working as a Senior EDI Technical Consultant in Services department of QAD India, Mumbai.

Wipro Technologies Ltd

Grade C1 – EDI Project Manager

21st August 2006

To

25th January 2007

JohnsonDiversey is a Global organisation which is committed to being the world's most trusted source of cleaning and hygiene products and solutions to customers in more than 140 countries. (www.johnsondiversey.com)

The contract of entire Global IT maintenance of Johnson Diversey is taken by Wipro.

EDI is one small part of their IT structure

NCR Corporation India Ltd

EDI Module Lead

31stJanuary 2005

To

18th August 2006

NCR is a multinational company which makes it possible for companies the

world over to touch millions of customers, millions of times each day.

NCR has been the worldwide leader in Self Service solutions, Store

Automation solutions, Teradata Active Data Warehouse Solution., etc.

My responsibilities are to provide EDI Production support and

administration of large scale exchange EDI applications

General Mills India Pvt Ltd (Pillsbury)

System analyst - ERP

12thJanuary 2004

To

28th January 2005

This is the Head office for General Mills India, a subsidiary of General Mills Inc located in Minneapolis (US).

Having 4 Regional offices in Mumbai, Delhi, Calcutta and Bangalore and around 20 C&FA units attached to all the Regional offices and has a hi-tech manufacturing plant in Nasik for some of the food products like ready Pizzas and some best quality cake mixes exported to UK and Europe.

Mfg/Pro is used in all the units specified above

ATOS ORIGIN India Ltd

Application / Functional Specialist – ERP

30thJune 1999

To

9th January 2004

Client for SES project is QAD Inc., which is the sole proprietor of ERP package MFG/PRO. It has established a strong market of its package in Europe and Asia. As a part of its development work, it has given the Maintenance & Enhancement of its package to ATOS ORIGIN India. This project involves solving the existing bugs reported by customers, Oracle performance enhancements etc.

Godrej Agrovet Limited

ERP Project Consultant

01 May 1997

To

27th

June 1999

Godrej Agrovet limited is one of the leading agro food products company and I was involved in the ERP implementation project internally for the organization

Project Experience:

Project name

Period

Organization

Client name

Responsibilities

ERP Support and enhancements

21 Aug 2017

To

Till now

Capgemini America Inc

TE Connectivity Ltd

Responsibilities:

-Management of Application Support related ERP functions of MFGPRO / Global Shop / Axiom, used in TE Connectivity within agreed stringent guidelines

-Meetings with business and support their needs based on the requirements

-Responsible for weekly / Monthly and quarterly generation of Support Status reports

-Work on improvements in service management processes

-Defining and identifying the KPIs and implementing the same

-Communicate issues, progress, and status effectively and publish to all stake holders

-Arrange and participate in weekly meetings to identify the SLA breaches and provide justifications or improvements for the same

-Participate in internal audits to monitor the process followed (associated to SOX)

-Delivery of code Enhancements / developments for TE connectivity NA Local apps team

-Support the EDI related transactions to process smoothly into application

-Project manager for ERP module implementations and enhancements in TE Connectivity Ltd America region

Projects involved

-Delivery of code for small Enhancements / developments for non-SAP ERP applications (MFGPRO / Axiom / GSS)

-Consulting on Improvements for shipping area in MFGPRO

-Management of Application Support and resources (MFGPRO / Axiom / GSS)

-Disaster recovery process of the applications supported (MFGPRO / Axiom / GSS)

-Consulting on Quick-ship items categorization for business in MFGPRO

-EDI implementation for intercompany Poland location in MFGPRO

-Edi implementation for customer Digikey in MFGPRO

-Designed and implemented process for improvement in shipment process for TE and customers (Home Depot) in MFGPRO

-Designed and implemented Forecasting correction model for TE in FV plan for the data that flows from Xelus to MFGPRO (ERP).

-SOD and Audit

-Implementation of Sales quote module in Culpeper location.

-Year-end closures of business

-Interface developments from GSS and Axiom to SAP FI

RevPro Implementation

21st Jan 2016 to 20th Aug 2017

Leeyo Software Inc / Zuora Inc

-Sales Force Inc

-Trimble Inc

Worked for Revpro – a leading revenue recognition software product as an implementation consultant.

Role and responsibilties:

-Implement and support

-Business analysis

-User manuals

-Process definition

ERP (QAD) implementation – Contract manufacturing

01 Aug 2014

To

30 Oct 2014

Capgemini India Ltd

Visteon Corporation

-Conducting BPA

-Active participation in Gap analysis

-Conducting CRP

-Target Business Model design

-Business requirements understanding and data collections

-Functional specification preparation

-Functional testing

-Business level discussion

-Delivery of requirements addressed

-User training

-Business Model design

-Preparation of training material

-Presentation of systems and user training

-Documentation of user procedure manuals

-Operational procedures design

-Establish data transfer Methodologies

ERP (QAD) Implementation – Thailand

01 Oct 2012

To

01 Apr 2013

Visteon Corporation

Visteon Corporation

ERP (QAD) Implementation – VASI Chennai / Pune

01 Aug 2010

To

30 Sep 2011

Visteon Corporation

Visteon Corporation

GRS Implementation

01 July 2014

To

02 Aug 2014

Capgemini India Ltd

Visteon Corporation

ERP (QAD) Production Support and post implementation support

Apart from the above project period.

Capgemini India Ltd

Visteon Corporation

Global support of QAD ERP application for Visteon

-Providing Application support as per the issues reported

-Escalation of tickets to the concerned departments

-Functional support to existing application (MFGPRO and EDI)

-Providing manuals and documents to the users about the functionality as per the doubts they have.

ERP (QAD) EDI-Ecommerce Implementation – Mexico

10 Jan 2013

To

05 Feb 2013

Visteon Corporation

Visteon Corporation

-Implementation of Customer schedules ERP module integrated with EDI

-Build / modify transformations / TPLs technically as required

-Support EDI gateways

-Troubleshoot issues with MFG Pro EDI customizations

-Support document tracking issues

ERP (QAD) EDI-Ecommerce implementation – South Africa

10 Feb 2013

To

01 March 2013

Visteon Corporation

Visteon Corporation

ERP (QAD) Enhancement project

Jan 2012

To

Jan 2013

Visteon Corporation

Visteon Corporation

Delivery of code Enhancements / developments for Visteon Globally

ERP (QAD) Production Support

July 2010

To

Dec 2011

Visteon Corporation

Visteon Corporation

Global support of QAD ERP application for Visteon

-Providing Application support as per the issues reported

-Escalation of tickets to the concerned departments

-Functional support to existing application (MFGPRO and EDI)

-Providing manuals and documents to the users about the functionality as per the doubts they have.

-Preparation of Gap analysis Documents

-Preparation of EDI Project Requirements Document

Visteon ERP (QAD) Production support

Aug 2008

To

Mar 2009

Satyam India Pvt Ltd

Visteon Corporation

-

Kronos WTP 6.1 – Implementation

Feb 2010

To

Apr 2010

7Hills Business solutions Ltd

JNPT

-Implementation of Kronos Work force Time keeping tool for Jawaharlal Nehru port in Mumbai

Oracle E-business – Project management of ERP Implementation

Oct 2010

To

Dec 2010

7Hills Business solutions Ltd

ETA Freightliner

-Project management of Oracle ERP implementation for ETA Freightliner

-Addressing the integration issues with Oracle transport management

EDI Implementation – Sandisk

Feb 2008

To

Mar 2008

QAD India Ltd

Sandisk

Implementation of GIS and QAD ecommerce maps for Sandisk customer:

-Orders / ASNs / Invoices

EDI Support and enhancements – QAD and GIS

Jan 2007

To

April 2008

QAD India Ltd

Various clients

Global support of QAD EDI Ecommerce and GIS for various clients of QAD India Ltd

-Provide new development of Maps in both EDI ecommerce and Sterling commerce translator products

-Enhancement map Developments and correction of maps for North America and EMA (Europe, Middle east and Africa) team associated to my organization in both MFGPRO EDI ecommerce module and Sterling commerce translators)

-Identify and implement tools and methods for reducing B2B development and support costs for the customers.

-Communicate issues, progress, and status effectively

EDI support and enhancements – GIS

Aug 2006

To

Jan 2007

Wipro Ltd

Johnson Diversey Ltd

Global support of EDI using GIS version 6 (Unix) for Johnson Diversey Ltd from Wipro Ltd

-Solution design for B2B interfaces offshore

-Responsible for weekly generation of ICC B2B Support Status reports and Enhancement or new EDI mapping project Status reports.

-Assist and mentor with B2B integration troubleshooting

-Responsible for Knowledge Transfer as needed

-Maintain relationships with the ERP teams and with other IT and Business stakeholders

-Assisting in setting up the message controls of SAP Interface

-Assisting in setting up SAP Business workflow for error handling

-Assisting to enable/configure EDI parameters and configuration in SAP

-Assisting in Cross Application/ ALE Components setup

-Communicate issues, progress, and status effectively

-Enforce standards, integrity and quality for all B2B projects

-Identify and implement tools and methods for reducing B2B development and support costs

-Provide application support for EMA (Europe, Middle east and Africa) team associated to my organization

-Provide Enhancement work by development of Maps and correction of maps for EMA (Europe, Middle east and Africa) team associated to my organization

EDI support and enhancements – GIS

Jan 2005

To

Aug 2006

NCR Corporation

NCR Corporation

-Monitor all processes running on the Web site to ensure proper application

functionality

-New Peachtree application EDI supplier implementations

-GIS Implementation

-Design for Support process in GIS.

-Identify and troubleshoot issues occurring in gentran server

-Monitor the company's EDI transactions, as well as analyze and resolve data

and mapping issues in the Gentran EDI software package

-Prepare standard statistical reports, such as incident reports

-Analyze and evaluate incident reports and make recommendations to reduce

incident rate

-Provide application support for third-party software applications

-Work with other internal functional areas and third-party vendors to

resolve issues

-Verify batch runs

-Monitor the error logs for major problems

-Regularly check site monitors to ensure site is functioning

-Log defects in tracking system for any newly identified issues

-Create and implement reporting mechanisms for the purpose of performance

monitoring

-Recommend software enhancements for the purpose of reporting

-Handle problem recognition, research, isolation, resolution, and follow-up

for routine user problems, referring more complex problems to supervisor or

technical staff

-Log and track calls using problem management database, and maintain history

records and related problem documentation

-Participate in a rotating on-call schedule

MRP Implementation

20th Jan 2004 to 28th Jan 2004

General Mills India Ltd

General Mills India Ltd – Nashik Plant

Implementation of MRP module for Nashik plant.

-Design

-Testing

-Implementation

Exports Module Implementation

3rd March 2004 to 10th March 2004

General Mills India Ltd

General Mills India Ltd

Implementation of Exports module in Head office

-Design

-Testing

-Implementation

Budget Vs Requisition module

01 July 2004

To

31 July 2004

General Mills India Ltd

General Mills India Ltd

A new module is developed, to find out the difference between the budgets allocated for marketing department against the expenditure made

-Development

-Testing

-Implementation

Hit or miss validation

01 Aug 2004

To

12 Aug 2004

General Mills India Ltd

General Mills India Ltd

A new module is created to verify the difference between the forecast of sale and the inventory present in that particular period end before three days. The percentage value is calculated and it it’s below 100% it’s shown as a miss.

-Development

-Testing

-Implementation

Fixed Assets Implementation

15th Aug 2004 to 31st Aug 2004

General Mills India Ltd

General Mills India Ltd

Implementation of Fixed Assets module in Head office

-Design

-Testing

-Implementation

Price list Module Implementation with customisation

05 Sep 2004

To

15 Sep 2004

General Mills India Ltd

General Mills India Ltd

A new module is developed, to load the pricing details given by the user in CSV format file, into MFGPRO.

-Development

-Testing

-Implementation

ERP (QAD) Functional support and enhancements

June 1999

To

Jan 2004

ATOS Origin India Ltd

QAD India Ltd

-Functional support

-Functional testing

-Enhancement request analysis

-Development of requirements addressed

-Support issues reported technically

-Support for all the EDI functions (Enterprise material support module)

ERP (QAD) Implementation – Raipur and Nagpur

July 1998

To

Oct 1998

Godrej Agrovet Ltd - Mumbai

Godrej Agrovet Ltd – Sachin

-System study Mapping of Client’s Business process in to MFG/PRO

-Conducting CRP

-Target Business Model design

-Preparation of training material

-Presentation of the system and user training

-Planning of Installation of Software

-System Administration

-Database administration

-Documentation of user procedure manuals

-Operational procedures design

-Establish data transfer Methodologies

ERP (QAD) Implementation – Pune

Dec 1997

To

Apr 1998

Godrej Agrovet Ltd - Mumbai

Godrej Agrovet Ltd – Miraj

ERP (QAD) Implementation – Miraj

Aug 1997

To

Nov 1997

Godrej Agrovet Ltd – Mumbai

Godrej Agrovet Ltd – Miraj

ERP (QAD) Implementation – Chennai

May 1997

To

Jul 1997

Godrej Agrovet Ltd – Mumbai

Godrej Agrovet Ltd – Chennai

Personal Profile:

Name: A.R. Jayaram

Date of Birth: 22nd June 1976.

Sex: Male

Languages Known: English, Hindi, Telugu, and Tamil

Nationality: Indian

Currently in: Fremont, California USA

Contact Number: 669-***-****

Declaration:

I consider myself good in interpersonal skills, communication skills, well spoken and having proactive vision in customer service.

I am also confident of my ability to work in a team.

I hereby declare that the information furnished above is true to the best of my knowledge.

Date:

Place: Jayaram Alandur Raghuraman



Contact this candidate