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Manager Customer Service

Location:
Bullhead City, AZ, 86442
Salary:
45,000
Posted:
February 26, 2020

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Resume:

Suzanne .R. Duffy

**** ******* **** **** **

Bullhead City, Arizona 86442

adb0kc@r.postjobfree.com

928-***-****

Objective:

Innovative professional with 20 years of progressive experience within the Marketing and Legal industry and the skills to drive business growth, capitalize on new revenue potential, and manage all aspects of daily business operations. Expertise in new and repeat business, pricing strategies, client relations and needs assessment, marketing, financial management, purchasing, administration, and staff training, supervision, motivation and mentoring. Proactive leader with refined business acumen and exemplary people skills. Facilitate a team approach to achieve organizational objectives, increase productivity and enhance employee morale. Quick study, with an ability to easily grasp and put into application new ideas, concepts, methods and technologies. Dedicated, innovative and self-motivated team player/builder. Exceptional leadership, organizational, oral/written communication, interpersonal, analytical, and problem resolution skills. Thrive in both independent and collaborative work environments. Proficient in the use of various computer programs and applications.

Work Experience:

Legal Secretary/Assistant

Goldberg & Osborne – Bullhead City, AZ – February 2019-Curent

Composes and revised legal documents for attorneys, including letters, dispositions, and court filings

Answers direct attorney phone lines and acts as liaison between clients and attorneys

Ensures legal documents are processed and handled in a timely and efficient manner in order to comply with appropriate deadlines.

Files all documents through a web database for all office clients.

Prepares, edits and proof all legal documents in a professional manner

Enhances client relationships in person and by phone with sensitivity and confidentiality

Maintains office records, orders supplies, and process all mail

Handles heavy case load and assists with all aspects of litigation, medical records review, document management and trial preparation

Revises, organizes, and summarizes records for of 150 clients using software such as Excel, Adobe, Legal Files, Podium

Drafts legal documents including motions, brief inserts, discovery documents, correspondence and legal memoranda.

Provide legal and administrative assistance in a Family and Personal Injury law firm

Serves as a liaison between attorneys, clients healthcare providers, insurance carriers

Drafts pleadings and other documents

Carry out legal research, both conventional and computer aided.

Legal Secretary to Attorney General

State of Arizona - Kingman, AZ – June 2018-2019

Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics; coordinating case preparation.

Conserves attorneys time by reading, researching, reviewing, verifying, and routing correspondence, reports and legal documents; drafting letters and documents; collecting and analyzing information; initiating telecommunications; organizing client conferences, and attorney meetings; scheduling couriers, court reporters, expert witnesses, and other special functions; coordinating preparation of charts, graphs, and other courtroom visuals; preparing expense reports.

Maintains attorney calendar by planning and scheduling conferences, teleconferences, dispositions, and travel; recording and monitoring court appearance dates, pleadings, and filing requirements; monitoring evidence-gathering; anticipating changes in litigation or transaction preparation requirements.

Represents attorney by communicating and obtaining information; following-up on delegated assignments; knowing when to act and when to refer matters to attorney.

Generates revenues by documenting and inputting attorney billable time and reimbursable expenses; preparing invoices, and petitions.

Maintains client confidence by keeping client/attorney information confidential.

Provides historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions; maintaining transcripts; documenting and maintaining evidence.

Enterprise Rent A Car

Manager – Bullhead City, AZ – October 2017 – 2018

Make business decisions, Deliver Superior Customer Service, develop new business and maintain current business

Customer Service: Promote friendly, enthusiastic environment which consistently strives to meet and

exceed the needs of customers

Process checks, credit card, and various money transactions

Maintain staff job results by counseling and disciplining employees; planning, monitoring, and

appraising job results

Liaising with clients to ascertain their precise event requirements

All phases of Sales including, training, scheduling, employee conduct, planning, and customer contact,

customer satisfaction

Legal Secretary to Attorney General

State of Arizona - Kingman, AZ – January 2017 to October 2017

Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics; coordinating case preparation.

Conserves attorneys time by reading, researching, reviewing, verifying, and routing correspondence, reports and legal documents; drafting letters and documents; collecting and analyzing information; initiating telecommunications; organizing client conferences, and attorney meetings; scheduling couriers, court reporters, expert witnesses, and other special functions; coordinating preparation of charts, graphs, and other courtroom visuals; preparing expense reports.

Maintains attorney calendar by planning and scheduling conferences, teleconferences, dispositions, and travel; recording and monitoring court appearance dates, pleadings, and filing requirements; monitoring evidence-gathering; anticipating changes in litigation or transaction preparation requirements.

Represents attorney by communicating and obtaining information; following-up on delegated assignments; knowing when to act and when to refer matters to attorney.

Generates revenues by documenting and inputting attorney billable time and reimbursable expenses; preparing invoices, and petitions.

Maintains client confidence by keeping client/attorney information confidential.

Provides historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions; maintaining transcripts; documenting and maintaining evidence.

Player Development Manager/Marketing Manager

Golden Nugget Laughlin - Laughlin, NV – September 2013 to August 2016

Acts as a resource for customers, management and employees, to ensure a maximum level of satisfaction and service throughout the department and the company.

Represents the company, in its public relations and marketing efforts, generating new and repeat business and helping to reaffirm the goals and objectives of the company.

Develops and sustains working relationships with customers, particularly high-end players.

Oversees Casino and Executive Hosts to Increases play with current customers and brand new customers.

Effectively resolves customer complaints and/or conflicts, in a fair, equitable manner.

Executive Secretary

Golden Valley Rock & Materials – Golden Valley, AZ – January 2011 to September 2013

Provide administrative and clerical support to departments or individuals.

Schedule meetings and arrange conference rooms. Alert manager about cancelations or new meetings.

Manage travel and schedule. Prepare statistical reports. Prepare confidential and sensitive documents.

Coordinates office management activities. Determine matters of top priority and handle accordingly.

Marketing, Payroll, Accounts Receivable, Payable, Helps prepare office budget. Maintain office procedures.

Operate office equipment, such as photocopy machine and scanner.

Relay directives, instructions and assignment to executives.

Receive and relay telephone messages. Direct the general public to the appropriate staff member.

Maintain hard copy and electronic filing system.

Executive Casino Host

Harrah's Laughlin - Laughlin, NV – April 1996 to July 2012

Maintains relationships and markets our gaming products and amenities to valued Guests.

Greets Guests in the casino and participates in social events and special promotions.

Issues Player’s Club cards and promotes the program and related promotions.

Increases the growth of gaming revenues through development of a targeted Guest base.

Updates Guest history for future visits.

Ensures the protection of Guest’s rewards and credit lines.

Effectively handles Guest complaints and discrepancies in an efficient and courteous manner.

Provides special services to include food, beverage, transportation, cross-property events and Player’s Club programs.

Responsible for marketing to predetermine active and inactive Guests by mail and phone to further develop brand loyalty and visitation to the casino and reports results of each.

Professional and personal references upon request



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