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Manager Customer Service

Location:
Boca Raton, FL
Posted:
February 26, 2020

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Resume:

BETINA N ZAREM I 561-***-**** I adb0jd@r.postjobfree.com

OBJECTIVE

To obtain a position in which I will continue to grow by utilizing my skills and support the company I work for with steady progress.

PERSONAL PROFILE

Self motivated, upbeat and focused professional, able to retain new information and utilise it effectively to meet and exceed my role’s full potential. Love working within a team and strive to create a strong connection to the company and team I am part of. Able to prioritise by assessing all aspects involved and approach it in a timely manner.

QUALIFICATIONS

Experienced Manager.

Demonstrate a high level of administrative competence.

Excellent customer service.

Practically initiate solutions.

Computer proficiency.

Strong written and verbal skills.

Bachelor Degree in Business Administration.

Associate Degree in Interior Design.

Trilingual-Fluent in English and Portuguese, and conversational Spanish.

PROFESSIONAL EXPERIENCE

PACIFIC INSTALLATION, INC./

PACIFIC RESTORATION CORP. 12/03/18 to 12/10/19

Office Manager/CEO Assistant

●Provided management support including dealing with potential clients in person, sold and accompanied ongoing jobs and projects.

●Slashed on weekly payroll cost 30% by negotiating prices and fees while ensuring the continuation of services.

●Prepared estimates and invoices, payment collection, assisted owner with project coordination and completion.

●Excellent spelling, grammar and proof-reading.

●Innovated and created new procedures with letters, contracts, electronic mail etc.

●Responsible for the purchase of supplies, equipment rentals and all office necessities.

●Maintained a calendar of projects/jobs and directed crews.

HELLO COMPRAS 03/09 to 10/14

Office Manager/Customer Service

●Proficiently handled all related issues with international shipments to Brazil, from receiving clients’ packages, managing the preparation of shipments and all documentation according to laws requirements in a timely manner.

●Managed all the client databases, providing information and support required.

●Professionally solved problems related to all shipments.

●Implemented new ideas and solutions to help in the business expansion.

●Also responsible for all office administrative duties, such as accounting, payroll and supplies.

FIRST NLC FINANCIAL SERVICES, LLC 06/03 to 02/09

Mortgage Closer

●Responsible for auditing each file for contents and accuracy.

●Precisely reviewed and approved closing statement (HUD) verifying loan fees and charges.

●Assured all documentation required would meet company’s policies and government standards.

SAISHA TECHNOLOGY AND CIRCUITS INTERNATIONAL-STACI 05/99 to 06/03

Company producing printed circuits boards and automobile parts in China and India.

Account Manager

●Responsible for the sales coordination, the ordering of parts, adequate production, quality control, shipping and delivery of parts to three major customers, such as GM, Fender and Peavey.

●Consistent contact with producers in China and India, as well as with customers in the US.

●Produced the purchase contracts, spreadsheets, and reports for clients and weekly board meetings.

ACADEMIC EDUCATION

Business Administration

Project Management

Microsoft Office

Interior Design-Escola Panamericana de Artes

Computer Skills-Microsoft Office ( Word, Excel, Powerpoint), QuickBooks and QB online, Yardi Commercial, Adobe (Photoshop Image), AutoCad, 20/20, Genesis, Calix, Pro-V, DST Vision and Money Edge.

LANGUAGES

Portuguese-First (Fluent)

English-Fluent (Read and Write)

Spanish-Proficient (Read)



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