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Manager Customer Service

Location:
Roxboro, NC
Posted:
February 26, 2020

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OBJECTIVE

Seeking a good opportunity in a good company that enables me to improve my skills, increase my practical experiences, fulfill my personal ambitions and expand my knowledge.

QUALIFICATION SUMMARY

Administrative support professional, experienced in fast–paced environments, with strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet, committed to superior customer service and accounting. Confident, and poised in interactions with individuals of all levels. Detail-oriented in completing projects, able to multi-task effectively. Capabilities included:

*Customer Service & Relations *Receptionist/phones *Accounts Payable/Receivables

*Purchasing/Sales Orders *Ecommerce Dept. *Banking/Loan Depart

*Filing & Data Archiving *General Accounting/Cashier *Office Equipment Operations

EXPERIENCE HIGHLIGHTS

Hospitality Assistant Manager/Sheetz, Inc

*Performed administrative and secretarial support as needed. Provided daily support at store level as needed.

*Worked and ran POS registers, performed end of day balances and reports daily. Reviewed and made weekly and daily reports, put out new planograms as they came in to keep store up to date.

*Made and entered truck orders for the store. Performed store low counts and regular weekly counts to help keep store stocked. Worked back stock for sales floor and stocked coolers.

*Prepared food along with employees when we were busy. Kept store sales floor stocked and clean. Performed daily code checks and dates to make sure we didn’t have out of date items or out of code items in use.

*Worked to keep store ready for QA and other audits.

*Pulled and performed interviews for new hires and finished new hire paper work. Trained new employees when hired, made work schedules for store.

Administrative Support/Customer Service Coordinator/Receptionist

*Performed administrative and secretarial support for a large Tax Company. Coordinated meetings and arranged times to meet what was needed.

*Performed discreet secretarial and receptionist support functions for a busy Tax Company, scheduled appointments, maintained accurate and up-to-date files.

*Registered incoming clients into the Appointment Manager and answered tax questions as needed during phone calls for a busy tax office.

* Processed payments and balanced cash drawer daily. Took messages and filed all paperwork as needed daily in a busy tax office and a large company.

*Posted accounts payable and receivable, processed sales orders and purchase orders, answered phone in ecommerce department, worked with customer on order problems or questions. Made sure packages got out to customers, filed all paperwork daily at a busy manufacturing company.

*Matched invoices with receiving, enter all into computer system, processed checks for invoices, filing, figured quotes for customers. Printed weekly reports matched and filed invoice batch reports at a busy manufacturing company.

Management /Cashier/Salesperson

*Manager of a Tobacco Store. Interviewed and hired sales professional/cashiers, made schedules for employees. Ran a register and worked along with employees I managed. Opened and closed the store as I was scheduled to do.

* Made store purchases, enter inventory into system, balanced registers daily, made deposits, and filed all daily, weekly and monthly reports. Balanced deposits, and made sure the store was clean at all times at the Tobacco Store.

*Opened and close small country store near lake. Ran register daily, balanced register at night, kept store cleaned and stocked. Prepare food for customers as wanted.

* Entered and printed out Wild Life licenses at the country store.

*Sales person at a manufacture home place. Showed homes, processed credit applications, pulled credit reports, closed all Loans on manufactured homes. Received down payments for deposit, decorated and kept homes clean.

*Office manager /secretary at a small business inside a paper mill plant. Weigh master of scale house for Lime hill. Processed daily, weekly and monthly reports and sent to corporate office using Microsoft Word and Excel. Filing, processed and sent invoices to corporate office, kept equipment maintenance records.

Banking/Loan Department

*Started out in bookkeeping, learned how to process and run all checks and deposits.

*Moved to position as Loan Clerk at Bank of Brewton.

*Processed loan applications and prepared loan contracts. Close bank loans, entered credits and debits into computer system to balance out the loan contract. Balanced daily reports for Loan Depart.

*Filing and kept confidential documents filed away in our safe. Answered phones and set appointments for banking clients.

*Processed and prepared loan contracts for Small Loans, Inc., called past due accounts, went out and collected past due payments. Balance a cash drawer daily. Prepared title work for loans, made deposits and went to get cash for drawer as needed on banking days. Posted daily reports and totals into computer system daily. Close loan contracts, real estate, personal loans, car title loans, and furniture loans for our clients.

*Processed and prepared loan contracts for First Family Financial, called past due accounts and went out and received collections. Entered and sent reports and totals daily in our computer system. Received loan payments from clients, closed loan contracts with clients, received and posted payments daily for loan clients.

EMPLOYMENT HISTORY

Hospitality Assistant Manager (6yrs), Sheetz Roxboro, NC

Tax Assistant (1 yr), H&R Block Roxboro, NC

Store Clerk, Hyco Marina and Outfitters Leasburg, NC

Client Service Professional (3 yrs seasonal) H & R Block Roxboro, NC

Store Clerk, Hyco Lake Marina and General Store (3 yrs seasonal) Leasburg, NC

Purchasing/Ecommerce, Strutmasters, LLC, (1 yrs) Roxboro, NC

Manager (2yrs), Discount Tobacco Outlet, Brewton, AL

Sales (1yr), Timberline Homes Brewton, AL

Office Manager (4yrs), George B. Wittmer Associates, Brewton, AL

Customer Service Rep. (1 yrs), Small Loans Inc, Brewton, AL

Loan Clerk, Bank of Brewton (5 yrs), Brewton, AL

Accts Payable/Accts Rec/Switchboard, Smith’s Office Relief (Temp Service) Brewton, AL (5 yrs. at Smurfit Stone Container Corp.)

EDUCATION

Certificates (Competed Tax Class) Tax Assistant 2012, H & R Block

Certificate Microsoft Word and Excel 1997, Escambia County Vocational Center

Life Insurance and Accidental Death Insurance Certificate 2000, Small Loans, Inc

5 Semester into Associate in Science emphasis in Early Education 1996-1997, return to work full time, Jefferson Davis Junior College, Brewton, AL

Certificate in Accounting with Computers 1987-1988, Locklin-Vocational School, Milton, FL

REFERENCES

Dan Ewing Baton Rouge, LA 225-***-****

Randy Lee Arcadia, FL 254-***-****

Crystal Courson Roxboro, NC 336-***-****

Sharon Hall Roxboro, NC 336-***-****



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