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Sales Customer Service

McHenry, IL
February 26, 2020

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Jennifer L. Cashin (formerly Glimaldi)

*** *********** **.

McHenry, IL 60050



Major Client Accounts C-Suite Executive Assistant Event Planning

Client Sales Computer Proficiency Client Services


Durex Industries – Cary, IL

Durex Industries, manufacturer of thermal process applications

Sales Coordinator, July 2014 – Present

Create weekly, monthly & Quarterly sales reports for entire sales force

Maintain/update weekly sales vs goals report

Manage all sales commissions – accruals & payables

Receive and distribute all incoming Sales Leads

Create Monthly & Quarterly Corporate Sales Report for upper Management Team

Coordinate all travel arrangements, trade shows, in-house visitor meetings, etc.

Order and maintain inventory of all Company promotional items

Create and Maintain Department Organizational Charts for entire Organization

Manage and code internal credit card statements for GM

Create all Power Point Presentations for all Management review meetings & President’s Forums

Complete all New Supplier Questionnaires

Other various tasks as requested by the Management Team

Purchasing – Enter all purchase requisitions for entire company / Obtain status on all current / past-due Purchase orders

Assist Human Resource Dept. with All employee reviews

Affinia Global Chassis – McHenry, IL

The Affinia Group, a motor industry company, was formed in 2004 and specializes in the design, manufacture and replacement of parts for and on and off-road vehicles. Specifically filtration and chassis components.

Sales Coordinator & Customer Service, April 2013 – July 2014

Create weekly & monthly Financial Summary reports and Misc. Sales reports for entire sales force

Maintain Daily Unit/Line fill reports for District Managers

Create and revise customer weekly Back Order reports, charts & graphs

Track & GL code all invoices for Sales Team – obtain approvals, obtain back-up documentation & process through Accounting Dept.

Maintain Warranty Log information for the Customer Service Dept.

Maintain Quality Control Log for Sales Team

Create and provide monthly Mfg. sales reports & sales commission files for top customer.

Assist with monthly regional reports

Generate New Part Numbers for large customer on a bi-monthly to monthly basis – keeping track of the different processes a part goes through from being announced, to issuing customer part numbers, pricing, packaging, etc…

Correspond with customers regarding invoice discrepancies and other sales related issues that may occur

Coordinate meetings with internal sales team and customers

Export customer forecasts, combine and provide to Planning Team

Provide Planning team with Daily Back Order report and input updates on customer’s website.

Correspond with Business Development Managers on verifications of new stores / change of ownership locations

Maintain and Update Sales Agencies contact information – send updated price files and technical sales bulletins

Correspond and provide updates on price files and new number announcements to external Sales Agencies

Carow Packaging – Crystal Lake, IL (Through Express Employment Agency / Temp-Permanent Position)

Carow Packaging distributes dispensing solutions for: Personal Care, Food, Natural Product, Industrial, Nutritional Supplement and Chemical Markets.

Purchasing Agent / Customer Service Representative, September 2012 – April 2013

Process all Sales Orders and Purchase Orders into QuickBooks Enterprise System

Correspond with all customers providing ship dates and arranges the shipment

Correspond with all suppliers obtaining delivery dates, revisions to Purchase Orders, etc…

Responsible for confirming all Supplier order confirmations –Quantities, pricing and lead times

Receive all incoming calls and routes to appropriate department

Manage Quality Log

Responsible for keeping Open Purchase order report updated with information provided by suppliers

Coordinate International airfreight shipments and Ocean shipments with Company’s logistics brokers

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TonerHead, Inc. - McHenry, IL

TonerHead manufactures and markets Ink-O-Dem® branded ink cartridge recycling solutions for retail and university applications. Nationwide customers include nearly 5,000 Walgreens stores.

Executive Assistant to the CEO, June 2006 – May 2012

Account Sales and Client Services of Genesis product line (electrical tester) for over 600+ Cartridge World franchise locations; close $20K / month in online sales

Service other large customer accounts (sales, orders, billing & customer service)

Manage entire schedule / daily calendar for the CEO

Organize C-Suite and other executive meetings via Outlook

Schedule all travel for the entire company (flights, rental cars, hotels)

Assist in composing emails from the CEO

Manage E-Bay & PayPal accounts for 5 departments (sales, inventory, accounting, shipping & customer service)

Manage CEO’s incoming and outgoing mail; act as time-saving filter and gatekeeper

Manage companywide events and functions (in-house & offsite events/meetings; trade shows)

Manage CEO’s personal accounts and bills

Train other personnel on E-Bay

Store Manager for flagship store (inventory, sales, billing, etc…)

Co-Manage Social Media (Facebook)

Order office supplies / test products for Research & Development Department

Other various tasks as required (personal/business errands for CEO)

Corporate Disk Company - McHenry, IL

Corporate Disk Company is a manufacturer of CD, DVD and software packaging.

PROMOTED to: Purchasing, March 2005 – March 2006

Manage Purchase Order life-cycle

Quality Control review of all film and master discs for vendors

Maintain organizational system / files for all print samples and Purchase Orders to vendors

Provide assistance / relief support to 3 departments: Production, Duplication and Fulfillment

PROMOTED to: Receptionist, October 2004 – March 2005

Project Coordinator, August 2004 – October 2004


Molding Automation Concepts, Inc. - Woodstock, IL

PROMOTED to: Inside Sales / Customer Service, September 2001 – November 2003

Receptionist / Data Processing, July 2001 – November 2003

Eisenmann Corporation - Crystal Lake, IL

Print Room Manager, Spring 1996 – Spring 1998

PROMOTED to Data Entry Clerk, Spring 2000 – January 2001

PROMOTED to Accounts Payable Assistant, Fall 1999 – Spring 2000

PROMOTED to Technical Administrative Assistant, Spring 1998– Fall 1999


Harry D. Jacobs High School, Algonquin, IL

High School Diploma 1995

McHenry County Community College

(Completed several PC courses provided by previous employer)

Cognos Database Training


Microsoft Office (Word, Excel, PowerPoint)

Penta – ERP System

Quick Books

Impromptu Report Authoring software

Platinum Accounting Database

Microsoft Outlook

4th Shift Manufacturing software

Epicor – Customized software application processing system

Constant Contact & Facebook – Social Media Programs

Retail Pro (Point of Sale software)

TOLAS / BPICS database

Essbase – reporting software

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