Asset Management Professional
DRIVE PRODUCTIVITY & COST REDUCTION WITH PROCESS & SYSTEMS IMPROVEMENTS
Highly skilled team player providing asset management hardware and software services for various clients simultaneously. Deliver guidance and expertise on hardware and software inventory, license compliance and database reconciliation. Forge strong relationships through delivering quality service that exceed expectations. Identify root cause of issues and execute troubleshooting to resolve outstanding asset issues. Drive process and procedure creation and improvements to support cost savings and efficiency.
Hardware & Software Tracking Software License Compliance
Business Process Compliance & Improvement Change Management Customer Service
Project Management Agile Business Practices
IBM GLOBAL SERVICES
Asset Management Focal, Somers, NY 2002 to Present
Provide hardware and software asset management services for multitude of IBM accounts. Maintain IBM and customer-owned asset databases track, asset locations, validate assets between systems, manage licensing, and update change tickets escalating issues as necessary in accordance with service-level agreements.
Scrubbed and loaded data into respective databases while maintaining data integrity checks, thereby confirming all assets are loaded correctly.
Performed analysis on asset data identifying lapses in key data elements.
Created asset management reporting and analytics that provided valuable insights to clients and senior leadership, resulting in quick and easy problem identification and root cause analysis.
Improved asset accuracy and maintained client relationship as result of interfacing with clients delivering asset reports and resolving asset inquiries.
Coordinated wall to wall inventories of hardware assets enabling loading of data into required database and establishing baseline of asset inventory.
Captured and reported on asset financial information dealing with lease, maintenance and licenses while making asset acquisition and retirement decisions, thereby reducing costs.
Participated in audits and audit reviews ensuring asset readiness and compliance.
IBM GLOBAL SERVICES
IT Specialist, White Plains, NY 1996 to 2002
Provided systems support of IS tools and services to client base of over 400 people, consisting of both internal and external customers. Delivered technical support to clients for PCs, LANs (administration and technical support), project management coordination and other activities, such as network password resets, network ID administration, planning and provision of new hardware and software.
Installed, tested and maintained hardware and software products resolving outstanding problems on supported IS tools.
Created database that tracked and managed inventory of PC equipment for client improving reporting on inventory along with determining if asset stock status and decreasing loss of equipment.
Coordinated Image Library Project streamlining imaging process and standardizing PC setup.
Assessed and prioritized incoming problem tickets meeting service-level agreements.
IBM GLOBAL SERVICES, Mt. Pleasant, NY
LIBERTY TRAVEL, Ramsey, NJ
Accounts Receivable / Accounts Payable Investigator
Master of Business Administration (MBA), concentration in Management Science & Information Systems, Pace University, White Plains, NY
Bachelor of Science (BS) in Business Economics, concentration in Finance & Accounting, State University College at Oneonta, Oneonta, NY
Microsoft Access, Project Coordination, ServiceNow, Agile Methodologies, Microsoft Office, Salesforce, Quickbooks