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Social Media Customer Service

San Diego, CA
February 26, 2020

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Rangel Celaya

**** ***** ***, *** *****, CA ***** 760-***-****


CETYS UNIVERSITY- Mexicali, BC, Mexico


• Bachelor of Business Administration - Marketing Management Experience

Barbarino Men’s Corner Ensenada, BC/San Diego, CA

3/2019 – Present

Social Media Coordinator (3/19 - Present)

• Execute strategic social campaigns in multiple social networks

• Collect data on social media platforms and create monthly reports, including the analysis of ideas, optimizations and development of future strategies

• Monitor campaign performance and pacing and conduct performance analyses on a regular basis

• Development and implementation of strategies, promotions and customer service VIST CLOTHE Mexicali, BC/San Diego, CA

09/2019 – Present

Buyer/Planner (8/19 - Present)

• Serves as the first point of contact for escalation with supplier performance issues

• Handles and resolves vendor invoice matters

• Identifies, develops and selects qualified suppliers

• Ensures product is delivered on time, meets quality standards, and at the right cost

• Reviews and analyzes suppliers’ bids. Performs cost and/ or price analysis

• Follows up, expedites, and negotiates changes relative to delivery and supplier per- formance

Limbico Brand District Mexicali, BC

3/2018 – 10/2019

Copywriter/Creative (3/18 - 10/19)

• Collaborates with clients and team to develop a wide variety of content for different audiences

• Brainstorms, concept, collaborate, comp, and present innovative creative marketing and advertising work that garner buy-in while netting measurable results

• Assist in management of contracts, purchase orders and campaign budgets

• Manage calendar on a monthly, weekly and hourly basis with a focus on optimizing schedule and preparation of future events

• Provide general support to the CEO

Skyworks Solutions Mexicali, BC

2/2016 – 12/2016

Logistics Intern (2/16 - 12/16)

• Develop documentation and procedures to ensure compliance and in support of pro- duction processes and requirements

• To verify that all merchandise that arrived at the warehouse coincided with the one that marked the system

• Analyzes and create reports (Excel, Word, other)

• Contacts suppliers to schedule or expedite deliveries to ensure resolution of problems such as shortages and missed or late deliveries

• Prepares purchase orders, approves payments, and negotiates prices to ensure the pro- curement process goes smoothly, under general guidance Computer Skills & Qualifications

• Speak English and Spanish

• Proficient with Microsoft Office

• Type 80 WPM

• Familiar with Adobe Creative Suite and SAP Software

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