ZACHARY HOGAN GLENN

Phone 703-***-**** adb0g6@r.postjobfree.com

Summary

Experienced veterinary practice assistant manager and customer experience professional seeking a career change. Motivated to gain experience as an IT Support Specialist. Skilled in both team and self-directed settings. Acknowledged for excellent communication skills and associate relationships.

Experience

Banfield Pet Hospital

Assistant Manager / October 2011- the present

● Guide a multi-disciplinary team of doctors, veterinarian technicians, and assistants to ensure effective, efficient daily operations

● Lead by example to deliver quality pet care and exceptional customer service and education

● Hire, train, and mentor staff members to maximize employee engagement around shared goals

● Implement protocols and practices to meet productivity and profitability targets

● Communicate clearly and professionally to build and foster good interpersonal relationships

● Identify areas of improvement for personnel and processes in line with the culture and brand

● Conduct inventory management; ensure compliance with policies and procedures Technology Summary

Certification Google IT Support Professional Certificate Systems Windows, Linux, Mac

Databases CRMS – Petware, Oracle

Software Microsoft Office, Google Suite, Active Directory, Microsoft SQL Server Education

Attended Northern Virginia Community College, 2016-2018 Attended Emory & Henry College, 2010-2011