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Manager Front Office

Location:
Cairo, Cairo Governorate, Egypt
Posted:
February 26, 2020

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Resume:

Amr Moustafa Fouad

È Egypt +201*********

È

*: adb0ej@r.postjobfree.com

Objective

It is in my enthusiasm to apply for suitable and challenging position either in fast food industry or hospitality business in a fast grow multinational company with well known brand name and image, to maximize my experience and productivity by utilize my 24 years of experience and my educational background for the benefits of the industry as well as my professional career.

Education

Master of Business and Management. (MBA). Hansford University Aug 08, 2013

* Diploma of Tourism and Hotel Management, American University in Cairo, Egypt 1988 -1989.

Hotel Management department.

* Diploma of Hotel and Tourism Technical Institute, 1986-1988.

- Front Office.

Training Courses:

* Sep.85- Jun. 87 Attended (English Course), British Council, Complete course.

* Aug. 2000 Attended intensive course Marketing and Sales “ AMAC”

Training Workshops:

Dec. 1999 Planning and Organizing, Certified By Americana. Egypt

Jan. 2000 LMR Leading Multi Restaurants, Certified By Americana. Egypt

August 2000 HIC High Impact Coaching. Certified By Americana. Egypt

Dec. 2000 7 habits for highly effective people, Certified By Americana. Egypt

Feb.2001 One To One Training, Certified Trainer By Americana. Egypt

Jan. 2002 Time Management, Certified By Americana Egypt

March 2002Train the Trainers Certified Trainer By Americana. Egypt

Jan. 2003 Preventive maintenance and troubleshooting Pizza Hut. Egypt

April 2004 Basic Food Hygiene, certified By Americana. Egypt

May 2004 Area Manager Course, Certified By Americana Egypt By Yum International.

March 2007 SAP Safe At The Plate “Americana" certified Food Safety Manager internationally by Safe At The Plate Association USA, Web Page www.SafeAtThePlate.com Saudi Arabia

Jan. 2008 Restaurant Business Planning, Certified By Americana Saudi Arabia

March 2008 Situational leadership. Egypt

Skills

Language:

Fluent in both Written and Spoken Arabic.

Good Command of Written and Spoken English.

Computer:

Professional utilization of office applications 2003 & 2007 [windows, Word, Excel, Power Point,

Ms Outlook, Ms Project, Front Page, Visio.

Effective User of the Internet.

Communications:

Interacted and dealt with People from different various Cultures and educational Backgrounds effectively.

Work experiences

June 2006 tell June 2017 ( KFC Area Manager ) at Al-Ahlia Restaurant Company (Americana, Restaurants Division, Saudi Arabia )

Objectives :-

Supervising Nine KFC stores.

Development of the managers in the area.

Improve the performance of the managers in my stores.

Monitor the profit and loss statement in the stores to be within projections.

Improving the management and crew morale of the stores.

Solving the operation problems in coordination with the store managers.

Responsible for the hiring process in my stores regarding the manpower plan and the second interviews for the crew and Managers.

Analyze performance appraisal twice a year for management team.

Follow up R&R "Reward and Recognition" activities and participate in execution.

Review new restaurant equipment list and lay out

Analysis of the training needs.

Bench mark employee’s performance and Conduct bench planning for the entire employees quarterly

Evaluate the nationality mix and high light any potential threat the may occur in near future.

October 1999 Tell May 2006 (Pizza Hut Area Manager – Egyptian Co. for International Touristic Projects (Americana, Restaurants Division, Egypt )

1998-1999 Windsor Hotel Zaafarana - Egypt

Objectives :-

Night Manager (Acting front office manager)

Responsible for the hotel in the night.

Solve all problems and take necessary actions.

Make sure that all groups and individual check in and out are being conducted smoothly.

File a report to top management to summarize all the things happened in the shift.

1996-1998 Sheraton Luxor

Senior Guest Relation.

Objectives :-

Responsible for solving all the guests problems and take some actions to prevent these problems from happening again.

Responsible for the check in and out of the V.I.P. guests.

Provide the guests with the information they need about the places to go and what precautions to be taken.

1995-1996 Animation Team Advertising Agency Cairo

Sales executive

Objectives :-

Responsible for some agents and make contacts with them to make ads.

Solve all the customers’ problems.

1989-1991 El Gezirah Sheraton Hotel Cairo

Management Training Program

Objectives :-

Getting trained on all the areas in the hotel spending in each area three months.

Achievements and outcome

Site selection for five new restaurants and restaurant has been opened and achieved 100% +.

Make the needed preparation to open 3 new restaurants.

Develop a fast tracker employee from crew member to Managerial positions.

Driving the culture change in a matter of R&R By conducting regular recognition activities.

Achieving the sales and profit aspects for all my entire restaurant s.

Enhance the working environment by synergizing the team and build on positive attributes.

Personality profile

I am an honest hardworking individual who is flexible and can adapt to any working environment with good time keeping and attendance records. I get on well with people at all levels and can work unsupervised using my own initiative or as part of a team.

Personal Information

Marital status: Married

Nationality: Egyptian

Date of Birth: July.1st 1968



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