NAKUL DANGWAL, PMP®

First name: Nakul Address: **0 Limestone Valley Drive, Apt M,

Last name: Dangwal Cockeysville, Maryland-21030, USA Date of birth: 19/04/1985 Phone number: +1-443-***-**** Nationality: Indian Email address: adb0ei@r.postjobfree.com LinkedIn: http://in.linkedin.com/in/nakuldangwal

PROFILE

A creative, result driven management executive with over 8 years of diverse experience in managing transition and transformation projects. Proven ability to lead multiple organization level projects with cross-functional teams and successfully delivering business values to the clients and customers. Passionate about problem solving using innovation and analytical techniques.

WORK EXPERIENCE

Project Manager/

Consultant

Teleperformance

Gurgaon, India

06/2017 – 09/2018

Program PMO

Genpact-Headstrong,

Noida, India

04/2016 – 05/2017

Managed end to end PMO activities for transitions for finance and accounting projects for a telecom customer based out of Caribbean island to move services from 23 onsite locations to a single offshore location. Scope included transition of five work-streams that were accounts payable, collections, billings, banking and general ledgers.

PMO activities including but not limited to preparing and finalizing process maps during pre-transition workshops and getting sign-offs on the transition roadmap plan, preparation and tracking project progress via project plan, maintaining risk register and calling out risks and developing mitigation strategies, maintaining issue log and identifying workarounds and root cause, responsible in getting the RACI sign-off, weekly updating the steering committee and governance team on tollgates and milestones progress via presentations, recording meeting minutes for governance calls from an overall program perspective. Managed PMO activities for work force management and long-term care projects for a US healthcare customer, assisted in transitioning from 6 onshore sites to a single offshore location. Developed and presented the high-level transition project plan during workshop at client's location.

Managed and facilitated end to end reverse-transition activities for finance and accounting projects for a UK based service company to a new supplier within agreed timelines.

Aside projects activities, responding to RFPs for analytics projects (email and chat bots), assisting sales team with secondary research activities and publishing whitepapers.

Managed PMO activities for revenue programs for one of the Service Lines

(Business Intelligence Data Services) with an overall portfolio of over 30 customers with a revenue of 40 million spread across vertical project requirements.

Scope included preparation of monthly forecast estimates, performing revenue reconciliations, pipeline analysis reporting, tracking timelines for submissions via project plan, preparing risk and issue logs and creating monthly and weekly governance packs for senior business leaders.

Identifying unaccounted and unrecorded entries impacting the projects and calling out issues to the operations and finance teams for remediation. Scheduling and managing weekly meetings with sales, finance and operation teams to discuss revenue activities and new businesses in pipeline. Aside PMO activities, supported business in driving process improvement plans, monitoring resources demand and supply through Clarity PPM tool and liaised with the operations team for closures.

WORK EXPERIENCE

Associate Project

Manager

HCL Technologies,

Noida, India

12/2009 – 03/2016

Managed a transformation project for a global aerospace customer for migrating an estimated 8000 users from Lotus notes to Office-365 along with managing and tracking adherence of information from the new proposed asset migration tool

(Juriba-Dashworks). The project was delivered within agreed timelines and scope to seamlessly integrate 15 markets in Europe.

Managed a resourcing project to track and monitor the capacity and demand planning from central PMO office for inter-organization global projects via Clarity PPM tool, liaised with the HR team in providing the estimates on demand, role and people requirements.

Managed projects from central PMO office, assisted in preparing reports, documents, SOW and other project related standard documents. Managed and facilitated a lean project for a US banking customer that resulted in identification of levers such as creating process maps, documenting governance and control methodologies, efficient and effective utilization of SharePoint tool, resource optimizing techniques like cross skilling, upskilling and productivity utilization calculations using time and motion study.

Part of the centre of excellence team in driving service and continuous improvement plans for ongoing and new customers, suggesting best practices and implementing lean and six sigma methods.

Techniques incorporated but not limited to doing a benchmark study by applying the industry best practice reports and whitepapers, conducting SWOT analysis, creating charts and process diagrams through Visio and preparing dashboards and reports with PowerPoint and Excel spreadsheets and analyzing business data. Short listing product vendors via secondary research, facilitating business meetings with their sales and technical teams in creating an out of the box solution for end user computing service line.

EDUCATION

MBA, Operations and Marketing (Dual)

Amity Business School, India

2007 – 2009

B. TECH, Information Technology

College of Engineering Roorkee, India

2003 – 2007

SKILLS

Business Management

Project Management

Project Coordination

Project Analysis

PMO

Customer Service

Transition Management

Operational Excellence

Data Analysis

Secondary Research

CERTIFICATES

PMP Certified (Licence No: 2633886)

PMI

2019

RPA Awareness Training

UI Path

2018

CERTIFICATES

RPA Implementation

Methodology Training

UI Path

2018

Scrum Fundamentals Certified

VMEdu

2018

Digital Marketing &

Marketing Strategy Associate

VMEdu

2018

Business Analyst

Diploma Training

UI Path

2018

Negotiation Associate

VMEdu

2018

Corporate Sales &

Marketing Research Fundamentals Training

VMEdu

2018

Lean Sigma Consultant

HCL Technologies

2014

Six Sigma-Green Belt

HCL Technologies

2013

ITIL-V3 (Foundation)

HCL Technologies

2012

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