adb0ee@r.postjobfree.com

512-***-****

**** *********** **. ******, **, 78744

JACQUELINE

MILES

EDUCATION

WESTERN GOVERNORS UNIVERSITY

Columbus, OH

B.S.( Human Resources Management )

ADDITIONAL

SKILLS

Employee Relations/Engagement

Retail Human Resources

Alternative Dispute Resolution

Recruiting/Staffing

Orientation & On - Boarding

Benefits Administration

Performance Management

Specialize in Start-Up Business

CAREER OBJECTIVE

A strategic and innovative HR professional with over 10 years of experience, who translates business vision into HR initiatives that improve performance, profitability, growth, and employee engagement. Empowering leader who supports companies and top executives with a unique perspective and appreciation that human capital is every organization’s greatest asset. A genuine influencer who thrives on tough challenges and translates visions and strategies into actionable, value-added goals.

PROFESSIONAL EXPERIENCE

HR ADVISOR CONTRACT

NFP Insurance, Austin, TX / Sep 2019 – Present

Partner with business leaders to develop action plans and solutions to support short and long term goals.

Recommended changes to departmental structure based on assessment and analysis.

Advised management and employees on policies and procedures and federal/state regulations.

Participated in the design efforts for HRIS system and procedures; assist in implementation by training management and administrators; Advised how system best fit with procedures and departmental protocols in practice.

HUMAN RESOURCE MANAGER

Fashion Forms, Austin, TX / Aug 2017 – Feb 2019

Directly responsible for the overall administration, coordination and evaluation of the Human Resource department and fulfillment center.

Direct personnel, training and labor relations activities for all warehouse facilities.

Advise managers on organizational policy matters and recommend needed changes.

Serve as a link between management and employees by handling questions and helping resolve work-related problems to foster positive environment.

Established recruitment protocols that increased interview applicant quality.

Created new compensation structure that improved employee morale and boosted performance.

Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information.

Administer employee benefits programs such as retirement plans; medical, dental, vision plans; life insurance plans; temporary disability programs; and wellness programs.

SR. HR GENERALIST

Trusource Labs, Austin, TX / Apr 2016 – Aug 2017

Played a key role in structuring and implemented programs and policies in the areas of new hire orientation, benefits packages, incentives and new-employee orientation.

Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind employee-retention rate of 89% within an industry where high turnover is the norm.

Brought benefits program into full compliance. Instituted preferred providers list and trained managers and associates on benefits products.

Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible.

Introduced company's first formal performance review program, creating a flexible and well-received tool that was later adopted company-wide.

Revised job descriptions across all levels of job categories. "Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position.

Co-developed company’s first-ever standardized disciplinary procedures and tracking system that insulated company from legal risk and ensured consistent and fair discipline processes.

HR GENERALIST

Ultra-Electronics Advanced Tactical, Austin, TX / Feb 2014 – Apr 2016

Trained management team on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions.

Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered award structure) that increased employee satisfaction and productivity.

Reworked new-hire orientation program to include HR information and company resources.

Worked closely with the Director & oversaw the HR department programs & services.

Initiated the development of HR metrics used to analyze trends.

SR. HR COORDINATOR

Dun & Bradstreet, Austin, TX / Mar 2010 – Feb 2013

Handled all administrative responsibilities related to the restructuring (downsizing) process at Dun & Bradstreet of 1000 employees.

Assisted with four contract negotiations.

Coordinated complex international travel arrangements and processed multi-currency expense reports for Europe - based HR executive.

Met with employees daily to answer their benefits related issues or questions.

Executed HR team's expenses and calendar management.

Created and maintained complex spreadsheets for HR managers for all HR events.

Accurately produced 500 retention letters, organized employee survey distribution, and processed domestic & international employee awards

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