Karen Falcon 705-***-****
Karen Falcon
** ********* **, ****** **. L4M 4M1
Phone: 705-***-****
Email: *********@*****.***
Objective
Seeking employment where I will be able to expand my knowledge base, and further my career while being able to utilize my management skills along with new challenges to support your company to optimize success. As well as providing superior and professional customer service. Experience
March 2015-Sept 2019 Salnek Custom Window Treatments/ Paint Shoppe Barrie,On Design Consultant/Administrative/Reception
Assisting clients with their design needs and coordinating colour schemes throughout their space
Data entry (Quick Books) including but not limited to, completing customers’ orders and ensuring correct product code for accurate delivery and installation.
Responsible for organizing the showroom, completing filing, collection of payments, faxing and all other administrative duties delegated.
Responsible for assisting customers with their complaints and concerns in a professional manner, and handle issues through to find resolutions and ensure complete customer satisfaction. May 2012-Dec. 2014 Motion Specialties Barrie, ON
Retail Sales Manager
Responsible for opening and closing of the showroom.
Reception duties, answering phones, filing, receiving faxes and placing orders for clients
Provide a superior customer service taking care of the client’s medical needs.
Placing orders for Occupational Therapist for their clients
Setting up Rental equipment for deliveries for client’s needs.
Preparing spreadsheet for Associates expense reports and payment request.
Scanning and e-mailing all Invoices to Head office for payment.
Ability to work effectively under stressful work conditions
Ability to maintain a positive customer service.
Maintain a professional appearance and demeanor
Able to prioritize and work independently with minimal supervision
Arrange and reset store shelves, signs, labels and merchandise Nov. 2010 - Sept 2011 Berry Flooring Calgary, AB
Flooring Consultant/Administrative/Receptionist
Diverse knowledge of all flooring aspects
Responsible for coordinating colour schemes for customers space
Answered phone calls as well as greeted customers upon arrival
Responsible for credit collection, filing, and quick books
Entrusted with keys for opening and closing the store
Directly accountable for reading blueprints, and figuring out square footages
Constructed and formatted contract agreements for customers Karen Falcon 705-***-****
July 2008-Oct 2010 Direct Buy Edmonton, AB
Design Consultant/Product Specialist/Color Coordinator/Space Consultant
In-home consultations discussing complete interior renovation and design ideas
Extensive knowledge regarding; fixtures, flooring, window treatments, furniture, and wall coverings to best assists costumers.
Knowledge of over 750 manufacturers
Helped in the regular upkeep of the show room displays and cleanliness
Accountable for all invoicing of sales
Nov. 2004-May 2008 Direct Buy Barrie, ON
Design Consultant / Product Specialist
Extensive knowledge regarding; fixtures, flooring, window treatments, furniture, and wall coverings to best assists costumers.
Knowledge of over 750 manufacturers
Helped in the regular upkeep of the show room displays and cleanliness
Available to work flexible hours
Accountable for all invoicing of sales
April 1998- Oct 2004 Home Depot Barrie, ON
Associate Kitchen and Bath Design, Décor, Paint, Flooring, Millwork
Designed custom kitchens and bathrooms
Developed plans within customers budget
Helped customers coordinate their entire living space
Processed various types of sales
Used techniques in drawing up floor plans free hand
Provided assistance in several departments upon request and/or need Education
May 2000-June 2000 Home Depot Design College Toronto, ON
Certificate of Kitchen and Bathroom Design
Aug 1990-Sept 1992 International Correspondence School Ontario
Certificate in Interior Decorating
Sept 1987-May 1990 Georgian College Barrie, ON
Diploma in Interior Design
Qualifications
Develop marketing plans to achieve increased awareness resulting in sales and profits
Solutions-oriented self-starter who thrives with change and enjoy working cooperatively and effectively with my team members and individual work situations
Knowledge of Word, Excel as well as learning company programs
Perform well under pressure and stressful conditions
Reputation for providing Excellence and High Quality in product and service
Strong Inter-personal and Communication skills
Karen Falcon 705-***-****