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Front Desk Manager

Location:
Rawdat Al Khail, Qatar
Posted:
February 26, 2020

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Resume:

Maher Sammour

Front Office Manager

Experienced Front Office Manager with a demonstrated history of

working in the hospitality industry. Skilled in Receptionist Duties, Front Office, Reservations, Hospitality Management, and Customer Service.

adb0da@r.postjobfree.com

009**********

Doha, Qatar

linkedin.com/in/maher-sammour-34633395

SKILLS

Hospitality Industry Rooms Division Management Housekeeping Procedures Customer Satisfaction Travel Agency experience Dealing with Objections Exceptional Communicator VIP Services Specialist Superb Interpersonal skills Microsoft Word Outlook Fidelio Oracle, OPERA Microsoft Excel MICROS WORK EXPERIENCE

Rooms Division Manager

Bay View Hotel

05/2009 – 2020 Beirut Lebanon

4 -Star Boutique hotel . 38 Rooms & Suites, Business Center & 2 Panoramic Roof Top Restaurants Achievements/Tasks

Responsible for the operation of the front office departments to include Guest services, Concierge, Bellman and Shuttle Service. Act as Manager on Duty while working, resolving guest complaints to ensure an outstanding experience for each guest Prepare the weekly schedule, handled all customer concerns in a pleasant and professional manner. Supervise a staff of 10 guest service employee.

Ensure all employees were properly trained, knowledgeable and provided excellent guest service. Coach and counsel employees to ensure adherence to hotel policies, standards and procedures. Recruit, manage, train and develop the front office/desk team. Analyze, investigate and resolve guest complaints. Coordinates monthly staff meetings that address any outstanding issues and record the minutes as well as record the agenda. Reconcile the daily cash log and night audit report. Front Office Shift Leader

Retajj Al Rayyan Hotel

2007 – 2008 Doha, Qatar

4-Star hotel with 360 rooms and suites

Achievements/Tasks

Supervised front desk associates to ensure that all hotel policies, procedures, regulations and standards are followed. Ensured that front desk operations ran smoothly in a professional manner at all times. Assumed leadership in the absence of the Front Desk Manager. Ensured that all arrivals, departures, no shows, extensions, amendments and OPERA related matters are performed on a timely manner in order to avoid further confusion.

Ensured smooth check-in and check-out of all guests, and proper handling of all guest accounts. Managed the compliance of FO Receptionists in Cash handling procedures to maintain an accurate float. Ensured daily all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings

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WORK EXPERIENCE

Night Auditor

Holiday Inn Hotel

2005 – 2007 Beirut, Lebanon

4-Star hotel with 127 rooms and suites

Achievements/Tasks

Posted charges to the guest accounts that have not been posted or were incurred on the night audit shift. Verified that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system. Verified that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system. Verified that room rates are correct and posted those rates to guest accounts. Tracked room revenues, occupancy percentages, and other front office statistics. Prepared a summary of cash, check, and credit card activities. Printed up and filed reservations for the next business day. Front Desk Agent

Bay View Hotel

2004 – 2005 Beirut, Lebanon Achievements/Tasks

Performed all check-in and check-out tasks.

Managed fax and phone reservations.

Informed guests about payment methods and verified their credit card data. Up Sold guest rooms and promoted hotel services.

Front Desk Agent

Beverly Residence Hotel

2001 – 2004 Beirut, Lebanon Achievements/Tasks

Registered & processed guests and their assigned rooms. Accommodated guest requests.

Communicated with hotel staff on the status of guest rooms. Handled cash payments.

EDUCATION

Bachelor's Degree in Hotel Management

Culture and Education American University

2001 – 2004

Diploma in Hotel Management.

C&E College

1999 – 2001

B.T. in Hotel Management

Bir Hassan Vocational Institute

1996 – 1999

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