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Manager Management

Cherry Hill, NJ
February 26, 2020

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James Wilkers

*** ********* **

609-***-**** C

IT Transformation Program Director

Results driven IT Management Executive with expertise in cultural change management, problem solving, strategic planning & analysis team building, and influencing skills. Skilled in grasping big picture, enabling/driving change and aligning different perspectives between business need and corporate strategy. Dynamic, resourceful and driven with a deep passion for creating and delivering programs and solutions to empower teams, organizations and customers, while exceeding expectations.

Skill Highlights

Strategic IT Planning Project Management

Motivational Leadership Contract Negotiations

Change Management Supplier Management

Relationship Management Budgeting & Cost Control

Performance Management Agile Application Development

Professional Experience

GlaxoSmithKline, PA

Director Strategy & Transformation (2017 – Present)

Overall Lead of Agile Transformation, working primarily with executive level people to create strategy, roadmap, processes, structures, guidelines, communities of practice etc. Responsible for architecting change & driving a paradigm shift in ways of working, mindset and culture. Creating an environment whereby people are an intrinsic part of the system, experimentation & learning are encouraged, through early and often feedback.

Key Accomplishments

Initiated the adoption of Agile Scrum methodology

Oversee Agile coaching engagements conducted by an outside firm and ensuring that goals are met. Sites include the multiple cities in the US and sites in India, the UK and Poland.

Support development of a leadership engagement strategy as the roles of managers and executives change in the organization

Aid in the creation of an internal coaching program that will identify and develop, good potential Agile coaches for certification.

Director IT Governance, Methodology & Performance (2015 – 2017)

Accountable for the overall shape and strategic direction of governance models and performance measures that tightly aligned IT to strategic business priorities. Embedded IT governance with portfolio management and building trusted relationships with Sr. Executive decisions makers enabling effective prioritization, negotiation & management of IT portfolios.

Key Accomplishments

Built and implemented process improvement, project management and compliance programs using ITIL, Lean Sigma and Agile frameworks

Recommend strategies designed to improve the risk/return profile for third-party portfolios.

Provisioned an effective & simple to understand performance reporting platform & fit for purpose analytics, that influenced strategic decisions and behaviors that drove high performing teams

Conducted proactive, robust analysis with vast amounts of internal & external data to try and identify opportunities to challenge status quo of the IT organization and processes and then confidently present analysis to senior leaders to drive change.

Director Service Management (2012 -2015)

Established a Supplier Performance Framework that enabled the monitoring of supplier performance, risks/compliance and escalations. Accountable for driving a consistent and standard approach to performance management within the Application Services portfolio.

Key Accomplishments

Effectively execute and drive continuous improvement for IT Change Management Helped to shape and drive performance within the team.

Direct liaison between the Tier 1 Service Providers and GSK staff, acting as an advocate for the partners and driving a change in behaviors both internally & externally

Manager/Director Vendor Management (2007-2012)

Managed a supplier portfolio of 200 plus contracts representing £30M in spend on offshore support services. Challenged to simplify the portfolio and reduce spend year on year while maintaining acceptable levels of service to the business and maintaining a low risk profile.

Key Accomplishments

Drove the negotiations of agreements in support of several key engagements resulting in significant savings and favorable commercial terms.

Develop and implement strategic supplier relationships that deliver cost reduction, supply assurance, quality improvement, and innovation.

Identify areas of opportunity for improvement with a focus on total cost reduction and supplier optimization

Biovail Pharmaceuticals, NJ

Manager Global Client Services and Vendor Management (2004 – 2007)

Managed vendor-outsourcing relationships in various areas of emphasis including but not limited to infrastructure, help desk, telecommunications, IT staffing and business projects. Provided IT Leadership for Global Help Desk & Client Services teams.

Campbell Soup, NJ

Manager, Global Service Delivery (1997-2004)

Provided IT Leadership for the Service Delivery area of the CTO organization. Areas of responsibilities included: IT asset management across North America, management of the implementation of million-dollar global asset management-tracking tool, oversaw PC Procurement for Campbell North America, orchestrated lease returns and managed lease contracts and managed several key IT project initiatives.

Supervisor of General Accounting/Accountant (1997-2000)

Education & Credentials

Kings College, Wilkes-Barre, PA

BS - Accounting

Foundations in IT Service Management – ITILv.3 Certification

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