*

SHILPI KUMARI

To use my diverse skills, experience and knowledge to serve customers for making healthy and strong relationship with them.

Email:

:Singhshilpi879@gma

il.com

Mobile:

: +918*********

Permanent Address:

North Jai Prakash Nagar

Road no-2 Ashiayana

Nagar Patna-25

Personal Data:

Father’s Name:

Mr. Sanjay Kumar Singh

Gender: Female

Marital Status: Single

DOB: 12.01.1996

Language Known:

English, Hindi

Academic Qualification:

Bachelor of Business Administration

Years of Study : 2013-2016

College : Aryabhatta Knowledge University Patna

Result : 1st Div.

HSC

Years of Study : 2013

Board : BESB

Result : 1st Div.

SSC

Years of Study : 2011

Board : BESB

Result : 1st Div.

Additional course:

DICS (Diploma in Customer Service)

Learned about customer service, selling of product and goods, telephonic etiquettes, BPO, customer relationship management etc.

DIRM (Diploma in Retail Management)

Learned about retail management, departmental stores, marketing etc.

Workshop of Stock Market

Learned about financial market, stock market, mutual fund and fundamental analysis etc.

Technical Skills:

DCA+DPT (Diploma in Computer Application with DTP)

Excellent in basic use of computer

Knowledge with Ms Office Kit-Ms Excel, Word, Power point etc. Internships:

45 days of work experience in Bajaj Auto Ltd, Excel Bajaj, Patna-801503

One month of work experience in Bata India Ltd, Bataganj, Patna-800018

Two weeks of work experience in Apex Human Resource Service Pvt. Ltd. Patna-800001

2

Professional Experience:

Organization ICICI Bank Ltd. Gachibowli Financial District Branch, Nanakramguda Plot no-12 Hyderabad Telangana-500032

Department

Main Group

Designation

Sub Group

Grade

Experience

Phone Banking Service and Email Service

Retail Banking Group

Customer Service Officer

Phone Banking

S1

2 Years 19 days

Responsibilities:

Monitor and address HNI clients in banking and investment requirements.

Achievement of product wise targets.

Outbound and inbound call through sales plan to existence HNI customer base of their portfolio.

Ensuring client contact ability at all times through updation of latest product and services.

Resolution of queries of customers within TAT specified. Professional Summary:

Having 2 years of experience in the field of banking.

Providing Resolution to customer’s problem.

Selling insurance policies to customers over phone banking and email.

Providing banking solutions to the rising needs the customers. Achievements:

Increased sales of the highest number of credit card generation during the financial period 2016- 17.

Awarded for outstanding sales of health insurance in 2018 Strengths:

Never give up

Ability to work in group.

Extra Curricular Actives:

Winner of Indian Scouts and Guides in 2008

Participated in Global Entrepreneurship Summit 2015 organized by Entrepreneurship Cell of IIT Kharagpur.

Participated in MELANGE 2015 organized by NIT Patna.

Coordinated in CIMAGE COLLEGE “JOB FAIR 2014-15” in various departments.

Formed business team for establishing Food Stall in CIMAGE COLLEGE “HOLI MELA” 2014- 15.

3

Hobbies:

Cooking

Internet Surfing

Watching web series

References:

Mr. NEERAJ AGARWAL Ms. BHULAXMI KATTE

Director of CIMAGE COLLEGE PATNA Team Leader of ICICI Bank Ltd. Ashok Rajpath Patna Gachibowli Hyderabad, Telangana Ph. No: - +917********* Ph. No:-+917*********

Email: adb0d0@r.postjobfree.com

I hereby declare that the above mentioned information is correct to the best of my knowledge. Date: - (SHILPI KUMARI)

Contact this candidate