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Customer Service Manager

Location:
Saskatoon, SK, Canada
Posted:
February 26, 2020

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Resume:

RUTH KWIZERA

**** **** ****** **** *********, SK S7R0M3

Email:adb0bv@r.postjobfree.com

Phone: 306-***-**** / 306-***-****

Objective:

To participate as a team member in a dynamic work environment focused on promoting business growth by providing superior value and service. Education/ Achievements

• Bishop James Mahoney High School - Grade 12 Diploma

• Saskatchewan University, Saskatoon (Nursing Degree 2nd Year)

• Received scholarship for good academic grades in high school Skills

• Able to make decisions

• Excellent Customer Service skills

• Effective verbal communication

• Previous Retail Experience

• Problem solving skills

• Able to work under pressure and multitask

• Detail-oriented

• Basic Computer skills

Job Experience

Vector Marketing - Sales Rep Position (June-December, 2018)

• Communicated with customers clearly while building a relationship to encourage return business

• Scheduled appointments through phone calls

• Presented Cutco products for sale direct to the consumer, through pre-set appointments.

• Filled and submitted customer orders.

• Identified potential customers through personal referral and lead generation.

• Reviewed personal performance with the local office manager at weekly meetings. Housekeeping - Atria Retirement Canada Saskatoon

• Cleaned rooms, hallways, lobby, restrooms, elevators, dining areas and other function rooms

• Replenished room supplies for the bathroom

• Conducted carpet cleaning activities in all required areas

• Responsible for proper disposal of garbage as outlined by management

• Provided linens, blankets, towels, and pillows upon request by guests

• Oversee inventory of cleaning supplies and solvents

• Oversee laundry of hotel linen, towels, and beddings

• Organized and restock cart at the end of the shift

• Ensured confidentiality and security of guest rooms

• Followed all company safety and security procedures

• Reported any maintenance issues or safety hazards

• Observed and reported damage of hotel property

Current Job position

Atria retirement Wait Staff (server) Saskatoon, SK

• Provide daily service including, breakfast, lunch, and supper.

• Provide a high level of customer service and promote a restaurant style dining atmosphere.

• Take food orders and serve ordered items.

• Adhere to Quality Enhancement standards and standard food safety practices.

• Assist with preparation and execution of special events, banquets, and theme meals.

• Create a strong sense of teamwork and cooperation among all staff. CIRCLE K CASHIER, SASKATOON

• Handle cash, credit or check transactions with customers

• Scan goods and collect payments

• Ensure pricing is correct

• Issue change, receipts, refunds, or tickets

• Redeem stamps and coupons

• Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change

• Resolve customer complaints, guide them and provide relevant information

• Greet customers when entering or leaving establishment

• Maintain clean and tidy checkout areas

• Keep reports of transactions

• Process returns and check to see if items are damaged

• Answer customers' questions and get a manager if answer doesn't solve the issue

• Bag, box or wrap packages

• Pleasantly deal with customers to ensure satisfaction References

Lucienne Boonpeg, Settlement and Family Support

Phone: 306-***-****(ext.321)

Cell: 306-***-****

Email: adb0bv@r.postjobfree.com

Andrea Hayford, Manager Atria Retirement

Phone: 306-***-****

Email: adb0bv@r.postjobfree.com

Kayden Gabriel Krauss, French Professor

Phone: 306-***-****

Email:adb0bv@r.postjobfree.com



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