Customer Service Personal Assistant

Esther Escalera

**** ******** ****** ** #****

**************@*****.*** 619-***-****

profile

Bilingual (Spanish & English) student majoring in Psychology. Experience with Behavioral modification, communication, and management skills in a customer service environment. Recognized skills in mentoring and mediating between employers. Cash handling without supervision. Innovative problem solver in resolving and de-escalating conflict. Self-motivated and dependable while achieving high performance with minimal supervision.

Education and Training

Southwestern Community College Junio 2023

Bachelor of Arts: Psychology

Experience

Chompie's Jewish Restaurant Arrowhead, AZ / Scottsdale, AZ June 2018 to December 2019

Cashier, Host, Server, Customer Service

●Supervised several number of employees per shift; managed quality communication, customer support and product representation for each client.

●Analyzed customer interactions to identify needs, provide resources and promote excellent service.

●Maintained adequate cash supply in cash drawers in multiple checkout stations.

●Daily shipping and receiving orders.

●Assisted customers with store and product complaints; assured that appropriate changes were made to resolve customers' problems.

●Kept carpets and floor clear of debris; supported other areas of the restaurant in set up, cleanup, prep work and equipment maintenance.

●Ensured tables were kept neat by clearing away dirty dishes, wiping down surfaces and refreshing glasses or beverages; cleaned and organized host stand and buffet area.

Caramba's Mexican Restaurant Litchfield Park, AZ January 2018 to May 2018

Busser

●Resolved all customer issues each day to maximize customer satisfaction.

●Cleared tables quickly and efficiently to uphold high rate of turnover and minimize wait times.

●Ensured cleanliness of assigned areas and maximized customer satisfaction while assisting team members with daily tasks.

●Maximized customer satisfaction by greeting all customers with courtesy and de-escalated service issues effectively

●Executed assignments with speed and accuracy while complying with policies and procedures.

●Selected as team trainer for all new hires.

●Handled products and equipment in accordance with safety and sanitation guidelines.

Arturo's Painting Company Phoenix, AZ

January 2017 to January 2018

Personal Assistant

●Handled incoming and outgoing company correspondence, including mail, email and faxes.

●Organized work projects around client's house.

●Communicated client project requirements to vendors and contractors to ensure client satisfaction.

●Eliminated errors by giving a better financial statement.

●Prioritized timeline-driven items to ensure projects were completed promptly and within budget.

SKILLS

Microsoft Office Suites, Outlook. Certification in Computer Science, Class C Driver’s License.

CPR.

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