Bilingual (Spanish & English) student majoring in Psychology. Experience with Behavioral modification, communication, and management skills in a customer service environment. Recognized skills in mentoring and mediating between employers. Cash handling without supervision. Innovative problem solver in resolving and de-escalating conflict. Self-motivated and dependable while achieving high performance with minimal supervision.
Education and Training
Southwestern Community College Junio 2023
Bachelor of Arts: Psychology
Chompie's Jewish Restaurant Arrowhead, AZ / Scottsdale, AZ June 2018 to December 2019
Cashier, Host, Server, Customer Service
●Supervised several number of employees per shift; managed quality communication, customer support and product representation for each client.
●Analyzed customer interactions to identify needs, provide resources and promote excellent service.
●Maintained adequate cash supply in cash drawers in multiple checkout stations.
●Daily shipping and receiving orders.
●Assisted customers with store and product complaints; assured that appropriate changes were made to resolve customers' problems.
●Kept carpets and floor clear of debris; supported other areas of the restaurant in set up, cleanup, prep work and equipment maintenance.
●Ensured tables were kept neat by clearing away dirty dishes, wiping down surfaces and refreshing glasses or beverages; cleaned and organized host stand and buffet area.
Caramba's Mexican Restaurant Litchfield Park, AZ January 2018 to May 2018
●Resolved all customer issues each day to maximize customer satisfaction.
●Cleared tables quickly and efficiently to uphold high rate of turnover and minimize wait times.
●Ensured cleanliness of assigned areas and maximized customer satisfaction while assisting team members with daily tasks.
●Maximized customer satisfaction by greeting all customers with courtesy and de-escalated service issues effectively
●Executed assignments with speed and accuracy while complying with policies and procedures.
●Selected as team trainer for all new hires.
●Handled products and equipment in accordance with safety and sanitation guidelines.
Arturo's Painting Company Phoenix, AZ
January 2017 to January 2018
●Handled incoming and outgoing company correspondence, including mail, email and faxes.
●Organized work projects around client's house.
●Communicated client project requirements to vendors and contractors to ensure client satisfaction.
●Eliminated errors by giving a better financial statement.
●Prioritized timeline-driven items to ensure projects were completed promptly and within budget.
Microsoft Office Suites, Outlook. Certification in Computer Science, Class C Driver’s License.