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Customer Service Office

Thornhill, ON, Canada
February 27, 2020

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May 2012 – February 2013

By-Law Division in the Clerk's Department-

Administrative Clerk and Reception-Administrative

Clerk (Switchboard)

Provides front-line customer service to the By-Law Department and the Reception of the Clerk's

Department (main lobby of Municipal Building)

Responds to all departmental queries received

electronically, by telephone or in person

Provides clerical support to the By-law Manager and the By-law Division and the Clerk's Department

Processes parking payments and prepares Notice of

Conviction (NICS) and Plate Denial (CRC)

Paperless filing/Scanning

Calculates and administers the collection of parking and other related By-law Office service fees

Provides information respecting Township of King

regulatory by-laws, i.e. parking, animal responsibility ownership, property standards

February 2013 to current

Administrative Clerk –Reception/Console Operator

Main principal duty to service the Township of King residents and clients at the front line with the most excellent of customer service

Operation of a multiline telephone console total of 94 buttons (all extensions memorized)

Booking of appointments for the Deputy Clerk and

Town Clerk and Manager of Legislative Services, and other staff for commissioning purposes

Booking of meeting rooms using the outlook Calendar Directing incoming calls from Member of Council,

Staff and the taxpayers, ratepayers, and the public accordingly

Provides information and direction to the public

visiting the Municipal Office

Assists the Administrative Clerks of the Engineering and Public Works; Planning Building Department,

Bylaw inquiries and Finance Department with

information for the public according to that


Opening of mail accordingly for the Township of King Placing all incoming mail and date stamped mail in appropriate staff mail slots

Responsible for all incoming and outgoing courier

deliveries, and ensures staff is aware of their


Enters all courier deliveries on a spread sheet

Contacts courier company for pickup of packages for staff and records accordingly in the courier book

Delivers all mail to the staff person/persons

Provides clerical support to the other Administrative Clerk's in the Clerk's Department

All filing for the Clerk’s department using OCR system and Database


June, 2001 – 2012

Legal & Legislative Services Division – Clerk’s Office- Administrative Clerk

Provides front-line customer service to Clerk’s Office customers

Prepares and issues Marriage Licences, Animal

Licences, Taxi Licences, Body Rub

Attendant Licences, Special Events Liquor

Licences, Burial Permits and Sign Permits

Calculates and administers the collection of parking and other related Clerk’s Office service fees

Schedules parking ticket - first attendance


Responsible for Clerk’s Office filing, scanning and parking consideration authorization

Provides information respecting City of Pickering

regulatory by-laws, i.e. tree preservation, home based business, parking, animal responsibility ownership Commissioner of Oaths

Processes parking tickets and payments

Provides administrative support to Clerk’s Office, Animal Services, Municipal Law Enforcement and the Parking Administrator

Responds to all departmental queries received

electronically, by telephone or in person


June, 1989 - 2001

Receptionist/Clerk Typist - Planning Department

Provided front-line customer service to Planning

Department customers

Responsible for typing of reports to Council,

Information reports, letters, memos

And miscellaneous correspondence

Responsible for all departmental filing and records management

Answered department incoming calls

Prepared all compliance reports

Responsible for departmental inventory control

Provided training of phone system to all new staff members


Health and Safety Training; Union Health and Safety Member 20 plus years with

the City of Pickering

Grade 12 Diploma

Medical Secretary Diploma- Retter Business Private College 1982


Strong customer service skills (received numerous

customer comment card accolades with the

City of Pickering and Township of King )

Strong interpersonal skills, excellent communication skills

Ability to carry out duties independently

Ability to work in a very busy atmosphere

Possesses the ability to work well with others, in both supervisory and support staff roles

Accustomed to working within deadlines

Ability to diffuse angry customers

Fluent in English and Italian

Daily use of a telephone console with over 95



Microsoft Word / Microsoft Office Outlook

MES Command Centre (Mobile Enforcement Solution)


Amanda Back Office

Vital Statistics (marriage Licences and Death


Ticket Processor

Identicam (Taxi Licence for Taxi Drivers and Licence for Body Rub Attendants)


Joint Health and Safety - 2000-2003 / 2007 - 2012

Civic Awards - 2000 - 2011

United Way - 1989-1997 / 1999 / 2004 - 2006

City of Pickering Mayor’s Walk for Diabetes – Co-Chair

- 2004


Available upon request

Contact this candidate