Resume
adb09u@r.postjobfree.com
TOWNSHIP OF KING
May 2012 – February 2013
By-Law Division in the Clerk's Department-
Administrative Clerk and Reception-Administrative
Clerk (Switchboard)
Provides front-line customer service to the By-Law Department and the Reception of the Clerk's
Department (main lobby of Municipal Building)
Responds to all departmental queries received
electronically, by telephone or in person
Provides clerical support to the By-law Manager and the By-law Division and the Clerk's Department
Processes parking payments and prepares Notice of
Conviction (NICS) and Plate Denial (CRC)
Paperless filing/Scanning
Calculates and administers the collection of parking and other related By-law Office service fees
Provides information respecting Township of King
regulatory by-laws, i.e. parking, animal responsibility ownership, property standards
February 2013 to current
Administrative Clerk –Reception/Console Operator
Main principal duty to service the Township of King residents and clients at the front line with the most excellent of customer service
Operation of a multiline telephone console total of 94 buttons (all extensions memorized)
Booking of appointments for the Deputy Clerk and
Town Clerk and Manager of Legislative Services, and other staff for commissioning purposes
Booking of meeting rooms using the outlook Calendar Directing incoming calls from Member of Council,
Staff and the taxpayers, ratepayers, and the public accordingly
Provides information and direction to the public
visiting the Municipal Office
Assists the Administrative Clerks of the Engineering and Public Works; Planning Building Department,
Bylaw inquiries and Finance Department with
information for the public according to that
department
Opening of mail accordingly for the Township of King Placing all incoming mail and date stamped mail in appropriate staff mail slots
Responsible for all incoming and outgoing courier
deliveries, and ensures staff is aware of their
deliveries
Enters all courier deliveries on a spread sheet
Contacts courier company for pickup of packages for staff and records accordingly in the courier book
Delivers all mail to the staff person/persons
Provides clerical support to the other Administrative Clerk's in the Clerk's Department
All filing for the Clerk’s department using OCR system and Database
THE CORPORATION OF THE CITY OF PICKERING
June, 2001 – 2012
Legal & Legislative Services Division – Clerk’s Office- Administrative Clerk
Provides front-line customer service to Clerk’s Office customers
Prepares and issues Marriage Licences, Animal
Licences, Taxi Licences, Body Rub
Attendant Licences, Special Events Liquor
Licences, Burial Permits and Sign Permits
Calculates and administers the collection of parking and other related Clerk’s Office service fees
Schedules parking ticket - first attendance
appointments
Responsible for Clerk’s Office filing, scanning and parking consideration authorization
Provides information respecting City of Pickering
regulatory by-laws, i.e. tree preservation, home based business, parking, animal responsibility ownership Commissioner of Oaths
Processes parking tickets and payments
Provides administrative support to Clerk’s Office, Animal Services, Municipal Law Enforcement and the Parking Administrator
Responds to all departmental queries received
electronically, by telephone or in person
THE CORPORATION OF THE CITY OF PICKERING
June, 1989 - 2001
Receptionist/Clerk Typist - Planning Department
Provided front-line customer service to Planning
Department customers
Responsible for typing of reports to Council,
Information reports, letters, memos
And miscellaneous correspondence
Responsible for all departmental filing and records management
Answered department incoming calls
Prepared all compliance reports
Responsible for departmental inventory control
Provided training of phone system to all new staff members
EDUCATION/TRAINING
Health and Safety Training; Union Health and Safety Member 20 plus years with
the City of Pickering
Grade 12 Diploma
Medical Secretary Diploma- Retter Business Private College 1982
ATTRIBUTES
Strong customer service skills (received numerous
customer comment card accolades with the
City of Pickering and Township of King )
Strong interpersonal skills, excellent communication skills
Ability to carry out duties independently
Ability to work in a very busy atmosphere
Possesses the ability to work well with others, in both supervisory and support staff roles
Accustomed to working within deadlines
Ability to diffuse angry customers
Fluent in English and Italian
Daily use of a telephone console with over 95
extensions
COMPUTER SKILLS/PROGAMS
Microsoft Word / Microsoft Office Outlook
MES Command Centre (Mobile Enforcement Solution)
Laserfiche
Amanda Back Office
Vital Statistics (marriage Licences and Death
certificates)
Ticket Processor
Identicam (Taxi Licence for Taxi Drivers and Licence for Body Rub Attendants)
COMMITTEES
Joint Health and Safety - 2000-2003 / 2007 - 2012
Civic Awards - 2000 - 2011
United Way - 1989-1997 / 1999 / 2004 - 2006
City of Pickering Mayor’s Walk for Diabetes – Co-Chair
- 2004
REFERENCES
Available upon request