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Senior Project Manager, Strong Leader, High Caliber IT Professional

Clarksville, TN
February 27, 2020

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Nelson Anthony Martinez



Professional & Driven Leader / IT (Multi-Role) Manager / High Achiever

Business minded professional with proven ability and success to build and lead technology-engineering teams, program & project managing Data Networking & Management, Media Services, Information Security & Mergers, and Acquisition initiatives. This includes developing and managing budgets ranging from tens of thousands to multimillion-dollar initiatives. I have managed complex problems, design project plans, solutions and implement migration programs with strong experience in vendor management. Customer focused with relationship building skills cultivating the values and principles of performance leadership, exceeding business, and customer expectations in diverse industries.

Network Infrastructure Engineering / Disaster Recovery / Project & Delivery Manager

Performed data center (3) relocations, moves, adds and changes (MAC’s) focusing on the cloud, networking / telecommunications infrastructure, server migrations & upgrades with budgets ranging from 1 to 1.5 million dollars.

Work with architecture and engineering subject matter experts (SMEs) to design network or cloud migration & delivery solutions, specifications, project & test plans, timelines, tracking incidents and problem management reporting documents.

Creates and manages multimillion-dollar budgets, schedules, managing contractors, vendors, internal and external clients.

Asset/Inventory control and technical writing in the form of standard operating & troubleshooting procedures (SOP), Statements of Work (SOW) and Proposals.

Identifies and manages the team activities involved with requirements, design, procurement, building, migrating, and production, development, quality assurance as well as disaster recovery testing.

Coordinates and complies with all required security, governance and decommissioning requirements.

Develops the tasks, milestones and identifies dependencies to build and track the project plan and timeline.

Manages and leads the migration team individual tasks and deliverables driving these to successful completion.

Monitors and tracks all phases of planning, budgeting, equipment acquisition, configuration, implementation, and testing.

Chairs weekly project status meetings and advises senior management of developments that may affect budget, schedules, and client relations defining the action as required in to meet the project objectives and financial goals.

Works with standard PMO process, methodologies tools. MS Office Suite, Share Point, Project, Visio, Power Point, Outlook, Excel, Computer Associates (CA) Clarity PPM V13, Service Now (Jarkarta), Daptiv, Confluence.

PMP w/ AGILE Certification Preparation Course 6th Ed. SUCESSFUL COMPLETION 3/15/19. PMP CERTIF. EXAM TBS.

Professional Profile

Strongest qualities - Business Alignment, Focused Professional Presentation, Strong Leadership Skills, Positive Winning Attitude, Self- Motivated, Takes Ownership with Solid Experience in IT Project Management & Team Leadership.

Successfully managed IT projects including integration design, procurement, and migrations for domestic and international (50) office locations which included developing and managing budgets ranging from tens of thousands to multi-million dollars.

Project Manager for network engineers, SME’s, and project teams supporting the rollout and management of diverse WAN, LAN, VOIP, Wireless builds, moves, adds & changes achieving and maintaining goals at a 100% success rate. (Staffing of 12 to 65)

Overseeing technology upgrades, migrations, and refreshes throughout the global networking environment. (Legacy Voice, Data, Security, and multimedia systems supporting mergers and acquisitions) totaling costs from 5K to .5 million procurement budgets.

Successfully lead the design of network upgrade to mission critical SONET infrastructure increasing network bandwidth 200%, performance, resiliency and availability while returning significant cost savings annually.

Lead and managed product and technology services research and evaluation, selection, design, costing, proposal, and presentation to senior management across voice and data networking platforms.

Liaison between PMO, vendor management, SME’s, and engineers to assure effective communication of requirements, project plans, schedules, and business expectations.

Customer facing point of contact for all network services involving legacy voice, VOIP/IPT, Data Center, Security and Media services including vendor management for information security, encryption and networking solutions, products, and services.

Experienced managing networking and cloud infrastructure architects, engineers, and operation support teams.


Project Management Professional (PMP) w/AGILE Certification Preparation Course – 6th Edition SUCESSFUL COMPLETION 3/15/19.

Microsoft Office, Project, Visio, Power Point, Outlook, Excel, Computer Associates (CA) Clarity PPM V13 Ongoing

ITIL (Information Technology Infrastructure Library) Foundation Certification Training June 2016

PMI Member successfully completed Project Management Professional (PMP) Exam Prep Boot Camp August 2013

ITIL V3 Foundation for IT Service Management Certification Training. Successfully Completed May 2012

Corporate Management Development Certificate Program. Nov 08- Apr 10, 2008

Professional Performance Leadership training – May 2007

Best Practices of IT Project Management April 2006

Ongoing Sales & Professional Services Training & Networking Engineering Courses. June 2000 - Present

Ongoing Management Development & Industry training (66+) courses. July 1985 - Jan 2001

College of Staten Island / Pace University P/T evening (35 credits)

ICA Summer Program 6/12-17 1994 * Telecommunications Management Program (NY University) - February 1985 - July 1985

MHT Educational services (31+) courses. Sept. 1983 - July 1985

US NAVY Cryptologic Technician "A" School Telecommunications Technology Ops Certificate Program November 1977 - July 1978

New Dorp High School - Graduated June 1977

Public Speaking, Business/Corporate Presentations

Motivation and Effective Communications Skills Presentation.

Physical Training - Kick Boxing /GYM, Rollerblading, Volleyball, Tennis & Long distant cycling/biking.

Sunday school Teacher (5th /6th Grade-11 years, 9th & 10th grade students-2yrs) Vacation Bible School Director & Teacher.

Professional History

Willis Towers Watson (Altos Syntel) Sr. Project Manager / IT Consultant November 2018 – April 2019

Full time permanent position managing Service Now project and BAU requests. Sr. Project Mgr. / Business Analyst supporting the Center of Excellent ServiceNow team for our Willis Towers Watson client. Managing as many as 19 requests for enhancements or changes to the internal client request processes for diverse changes involving SLA, internal process enhancements, governance and approval processes as an example. Responsible for meeting with Sponsor, point of contact or the requesting business end user to review and document the business and technical requirements, submit approvals, work with architecture, development and quality assurance associates to implement, test & deploy requirements as defined. This includes driving, tracking, vetting and mediating risks, attending daily scrum meetings and providing status to the business as well as the management team on a regular basis. Complied with Corporate and Department policies and procedures and has excellent communication skills utilizing MS Office suite (MS Project) and ServiceNow.

APEX Systems Inc., Senior Project Manager (Contractor) Change Health Care May 2018 – July 2018

Assigned and took over 2 different projects already in transition and behind schedule. Returned both projects to green status after realigning the team tasks, milestones and timeline and completing the infrastructure builds working with the internal team engineers from Windows, Network, Storage, DBA, NAS, Info Security & legal. Both projects involved working with an outside vendor to 1. Drive Development, Quality Assurance, Production & Disaster Recovery infrastructure builds to support a resilient cloud based Automated Document Factory (ADF) solution over multiple locations and thus replacing the existing legacy print operations.

2.Manage project plans and work with the internal engineers and third-party vendor to build the necessary production, Disaster Recovery infrastructure to support the installation and migration to a cloud base VmWARE Workspace One Air Watch product scheduled to replace the existing Blackberry mobility service.

Performed the following project management practices; Formulate, organize, and monitor projects timeline.

Decide suitable strategies and objectives to overcome issues or risks providing incident and problem management.

Coordinate cross-project activities with multiple internal or external teams.

Lead and evaluated technical delivery teams progress and challenges to escalation or solutions

Develop and control deadlines, budget, and activities.

Apply SERVICENOW changes, Vetting risk, and resource management issues as necessary.

Assume responsibility for the project’s team and 3rd party vendors.

Resolve projects higher scope issues

Prepared Project Charter, Project Plan, Status reports for project / program leadership team.

ETTAIN Group Project Manager III (Contractor) Community Health Systems October 2017 – December 2017

Lead the implementation on our client's cloud-based Physicians Query System (PQS) project. Deployed 5 sites earlier this year and are rolling out to 50 more facilities. Coordinated with the vendor and the facility to build the interface. Planning 10 facilities every 2 weeks to have this all implemented by mid-December. Created the plan and rollout schedule for the remaining sites. Developed the Project Plan., provided weekly updates and all other PM reporting responsibilities. Is familiar with rollouts of a single product to multi facilities, Understands system interfaces and data flow. Led weekly status conference calls. Project Manager works independently in managing multiple projects as they relate to Clinical Information Systems, Project Management and Database Management. Experienced with multi-facility design, planning, management, and execution of complex projects. Was responsible for technical components of system projects involving department or cross-functional teams focused on the delivery of expert level customer support. In addition, maintained full knowledge of all phases of Project systems analysis, deployment and support as well as be comfortable acting as Project leader to ensuring the project was completed on time. Complied with Corporate and Department policies and procedures and has excellent communication skills utilizing MS Office suite and ServiceNow.

Mitchell Martin North Well Health Systems Sr. Project Manager-IS Facilities August 2016 to January 2017

Plans, manages, and coordinates project activities to ensure goals and objectives of multiple small, medium, or large IS Facility projects are accomplished within prescribed budget parameters. Establish timelines to meet project deadlines. Maintains cost containment of projects. Mentors staff in project management methodology and competencies. Responsibilities also include:

Collaborates with Corporate Physical Assets, Hospital Engineering, to plan and execute IS Facilities projects.

Reviews networking requirements; availability of network circuits/ports and submits requirements for ordering and provisioning.

Manages delivery teams to meet deadlines escalates issues for appropriate and timely resolution adhering to PMO governance.

Collaborates with Facility Construction and Engineering or IT PMO project managers to plan and execute modifications and/or new implementation of IT infrastructures to support construction related to healthcare IT systems and/or applications deployments.

Manages IT system relocations; Networking and Data/Voice system installations; LAN room and telecommunications closet and Main distribution frames expansions and enhancements.

Coordinates project activities with organizations or agencies outside the Health System, such as LVC vendors, Electrical contractors, LP, or Verizon carriers etc. as necessary.

Tracks actual performance against planned performance, analyzes variances and resolves issues to ensure requirements are met.

Reviews project plans to determine timeframe, funding limitations, procedures, staffing and allotment of resources to the project.

Provides risk management enabling proactive decisions and actions to mitigate project scope, schedule, and budget overages.

Facilitates communication regarding project progress across key stakeholders and ensures timely attainment of project milestones.

Prepare and presents regular project reports for management, clients, or others.

AT&T Client Services (Thomson Reuters acct.) Senior Project Manager October 2012 to June 2016

In the Client Services division working directly with Thomson Reuters account to understand technology business requirements.

Defines the project scope, resource requirements and tracks the timeline & project budget of each project and acquires approvals.

Works with network engineering to define solution design equipment specifications for project procurement.

Drives all PMP / PMO best practices, project tracking and reporting towards a successful completion including vendor management.

Project Manager for the following active customer projects including product and service vendor and problem management;

oCisco routers and switches end of life & end of support refresh and global standardization.

oCisco IP (VOIP) telephony phone systems and wireless network rollouts.

oBlue Coat WAN Optimization (WANOP) new technology rollouts and standardization globally.

o50+ European & Latin American remote office WAN & LAN technology upgrades or refreshes integrating Cisco VOIP/IPT, Wireless & power over Ethernet Router & Switches. Managing budgets ranging from 50K to .5 million per site.

oGlobal standardization & implementation of best practices policies across company technology infrastructure.

ACXIOM Corp. Network Engineering Team Lead / Sr. Project Manager June 2008 to October 2012

Works in the Project Management Office (PMO) directly with the customer to understand technology business requirements.

Defines the project scope, resource requirements, creating and managing budgets ranging from 50K to .5 million per site.

Tracks the timeline & project budget of each project and acquires approvals on mergers and acquisitions, customer projects;

Data Center / Network infrastructure & Disaster Recovery planning and testing.

Data Center relocation (NJ to AZ) responsible for network infrastructure & server discovery, triage, implementation, testing, and decommissioning.

Blue Coat fire wall refresh and standardization globally.

Cisco routers and switch end of life & end of support refresh and standardization corporate wide

22 remote office technology upgrades integrating Cisco VOIP/IPT, Wireless & power over Ethernet Router & Switches.

Global standardization & implementation of QOS policies across WAN & LAN Cisco routers & switches.

Cisco WAAS technology proof of concept testing for enterprise wide remote offices.

Review and cleanup of fire wall policies worldwide.

Avaya IPT telephone system integration

H&R BLOCK Inc. Division Technology Manager / Sr. Project Manager August 2006 to February 2008

Managed and lead the activities of the Technology Support groups across 364 regional offices

Responsible for supporting field operations, which included incident and problem management, implementing, maintaining, and supporting the technology (including servers, workstations, Voice systems, routers & switches)

Managed the technical operations of regional offices as well as Financial Centers.

Establish service levels and key performance indicators to ensure optimal availability of field system technology to Tax Operations

Assist the efforts of the group providing all network-related application testing for software in use in tax offices.

Coordinated technical training support to the Field Technology Managers and Field Systems Technicians.

Managed the performance and deliverables of 47 staff members across 364 regional offices.

STATE OF TENNESSEE Dept. of Corrections Information Resource Support Specialist May 2004 to August 2006

Computer, network, video, and applications support for several hundred users across 5 middle Tennessee locations.

Performed Desktop imaging, installations, M/A/C’s, and troubleshooting.

Worked with Windows NT, 2K, 98, XP Professional and Novell 6.5, Groupwise, TN3270 and anti-virus software.

Performed imaging hardware and software upgrades, troubleshooting and virus detection.

Provided systems support including computer systems, video surveillance, motion detection and lockdown systems.

Administration of security policies, Inventory and work order databases, time and project management working with vendors, and end users in all aspects to resolve outages and new application training.

SEDELCO/TPS Director Project Management & Disaster Recovery Engineering June 2002 to December 2002

Sr. project manager working with account team engaging potentially new customers.

Worked directly with teams to develop technology solutions and proposals offering Information Systems and Telecomm Procurement Services supporting Data Center Builds, Moves, Disaster Recovery, VOIP ROI, Wireless Services, Equipment provisioning, testing and network roll out proposals. Managing engineering designs development, costing, resource provisioning.

Conducted interviews of potential new hires, attended customer/client meetings, gathered and documented detail requirements and facilitated engineering meetings with clients.

Developed project plans, costs, implementation plan/schedule, test plans & drawings as needed for presentation to clients.

Giant loop Network, Inc. Sr. Project Manager / Engineering June 2000 to June 2002

Defined requirements, research, evaluation of DWDM & SONET technology solutions for clients in the Financial & Health industry leading to roll out of Optical network infrastructure supporting GigE, OCn, ESCON, FICON, T3, T1 connectivity.

Lead engineering of customer requirements for network designs and deployment of Networking Solutions for corporate data center mand networking systems with budgets ranging to 1.5 million.

Performed Assessment, Design, budgeting, Testing, Implementation, and Management of Network Services.

Directly supported network moves, adds, changes, testing and troubleshooting

Developed customer Master Service, Service Level Agreement, and Purchase Agreements.

Experience with NORTEL, CISCO, IBM and ADVA DWDM, WAN/MAN/LAN/SAN/NAS, Disaster Recovery / Business Continuity and Information security solutions & Planning.

Salomon Smith Barney Assistant Vice President Network Services September 1999 - June 2000

Managed engineering on aspects of evaluation, costing, proposal, and deployment of NORTEL DWDM technology for corporate data center and disaster recovery requirements. Including 2nd level tech support on incidents and or problems.

Performed technology evaluation and Internet Service provider’s evaluation and selection.

DRS engineering migration of legacy applications utilizing Synchronous Optical Network (SONET), ISDN, Microwave, T3/T1 technology. Supported for legacy network applications moves, adds, changes and testing supporting mergers and acquisitions.

Managed duties of project team's members and vendors as required for service and support on a day to day basis.

Developed and negotiated all contracts with the service and product vendors.

Prudential Securities Inc. Associate Vice President Disaster Recovery Mgr IS /Telecommunications January 1997 - September 1999

Data Center relocation (NJ to AZ) responsible for network infrastructure & server discovery, triage, implementation, production and disaster recovery testing, and decommissioning.

Project managed all DWDM & SONET Business Continuation Planning Testing and Year 2000 (Y2K) testing.

Managed, serviced and supported all aspects of network provisioning, engineering, planning, testing and implementation, costing, and budgeting. Negotiated service contracts for technology vendors products and services.

Conducted technology research and analysis, develop proposals and presentations to corporate management.

Review and evaluate contracts and service level agreements (SLA) as well as incident and service vendor management.

Created project plans including implementation schedules and support documentation.

Led and managed 25+ project team members in support of disaster recovery testing, network engineering, secure T1/T3 (TDM) networks, voice, data, video, LAN, WAN applications, billing, supporting mergers and acquisitions and vendor management.

Advantis - IBM GLOBAL NETWORK Senior Technical Advisor June 1995 - January 1997

Project managed the design & build on global network outsourcing opportunities.

Evaluated the customer business requirements and worked with engineering proposing an efficient and cost-effective solution(s).

Worked with technology areas for Local Area Networking (LAN), Wide Area Networking (WAN), Voice, Data, Video, TDM, ATM, Broadband ISDN, Frame Relay, Inverse Muxing, Dial services, Multiprotocol and Internet technology services and products.

Provided the global solution detail and costs for circuits, equipment and maintenance needed to implement the design.

Goldman, Sachs & Co. Telecommunications Engineering & Disaster Recovery Manager/Sr. Project Manager July 1985 - June 1995

Manage off site (backup) data center build responsible for its WAN, LAN, MAN, PWDS, equipment rack, stack, installs & testing.

Managed a 13 million-dollar budget supporting all aspects of private line provisioning, testing, and vendor management

Supported a global T1 time division multiplexer encrypted networks, T3 metropolitan area network, DWDM data center backbone.

Provided service delivery to secure voice, data, and LAN connectivity networks using Wellfleet & CISCO routers.

Conducted technology research and analysis, developed proposals, contract negotiations and review, project plans including design and construction specifications, implementation schedule and support documentation.

Experienced with testing and troubleshooting network equipment and information security systems.

Managed 7 employees/consultants daily and 25+ in support of Worldwide networking engineering (T1/FT3/T3 Voice, Data, Video, LAN, WAN) domestic and international PTT supporting mergers and acquisitions and vendor management.

Project managed trading floor moves, adds & changes.

Managed private lines as a product utilizing a product pricing and internal charge back methodology.

Manufacturers Hanover Trust Company Telecommunications Control Center Supervisor September 1983 - July 1985

Supervised and trained control center staff and conducted personnel performance reviews.

Developed the standard operating procedures manual and training program.

Provided upper management with weekly operations reports.

Maintained, tested, and troubleshoot data communications network and equipment.

United States Navy Communications Cryptologic Technician Operations (CTO) June 1977 - June 1981


Cryptologic (Telecommunications) Technician Operations Petty Officer 3rd Class (CTO / PO3)

Held TOP SECRET security clearance Jun 1977-Mar 1983

Received Good Conduct Medal

Received Meritorious Unit Commendation Award

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