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Manager Customer Service

Location:
Fontana, CA
Salary:
100000 to 140000
Posted:
February 27, 2020

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Resume:

RAUL A. ALARCON

adb088@r.postjobfree.com

**** ******** **. *******, ** 92336 909-***-****

Senior Distribution/Logistic Management Specialist

Productivity Improvement Lean Operations Implementation Big Box Operations

Innovative and proactive logistics and distribution management specialist with proven ability to drive

business growth, increase lean operational functionality, and improve productivity to realize impressive

revenue gains and cost savings for global logistics operations. Strategic problem solver with in-depth

experience in facility startups and all aspects of logistics/distribution operations spanning budget creation,

employee safety and security, leadership development, and customer service. Talents includes transformation

of underperforming units and achieving financial and productivity goals. Experienced in WMS and LMS

applications.

KEY COMPETENCIES

Change Management Inventory Management

Financial planning Safety/Security management

Developing key performance indicators Expense control

Strategic Planning Cost reduction planning

Facility product flow layout Workforce planning

Policy development Leadership development

Outsourcing Recruiting

EXPERIENCE

SEPTEMBER 2015 DECEMBER 2018

GENERAL MANAGER, SEARS HOMESERVICES

Managed west coast parts distribution center servicing 1800 home service technicians, along with

sears ecommerce customers. Controlled 9800 SKU parts from various OEM vendors. Created

environment which fosters continuous improvement and leadership development, improved

established KPIs which resulted facility growth and customer satisfaction rating. Improved

financial position of facility in cost expense and labor reduction.

Improved productivity by 25% by piloting several operating programs

Cost Saving of 9% year over year by managing overall spend and facility maintenance

programs

Improved inventory shrinkage by 75% creating/implementing comprehensive cycle count

process.

1

Improved fill rate by 27% by reorganizing facility layout which reduced waste in process

flow.

MARCH 2011 SEPTEMBER 2015

DISTRIBUTION MANAGER, EL SUPER DISTRIBUTION

Manage produce, meats, frozen, and dry goods distribution center which serviced 48 grocery

markets in California, Arizona, and Nevada. Fulfilled 100 outbound truckload and received

upwards to 40 truckloads per day. Improved fill rate and inventory shrinkage to ensure grocery

outlets demands were met.

Improved inventory shrinkage by 12% implementing cycle count program

Improved load time by 30 minutes per truck by implementing pick to truck process

JULY 2006 JANUARY 2011

REGIONAL LOGISTICS MANAGER, PACTIV CORPORATION

STARTUP OF WEST COAST LOGISTICS AND DISTRIBUTION CENTER, ALONG

WITH MANAGING 4 EXISTING WAREHOUSES. DEVELOPING OPERATING

BUDGETS FOR ALL WEST COAST WAREHOUSE FACILITIES AND

IMPLEMENTING MANHATTAN BASED WAREHOUSE/LABOR

MANAGEMENT SYSTEM. CREATING A LEAN ENVIRONMENT WHICH

FOSTERED CONTINUOUS IMPROVEMENT PRACTICES. IMPROVED

CUSTOMER ON TIME DELIVERY AND CUSTOMER SATISFACTION RATING.

ACHIEVED 11% COST SAVING INITIATIVES YEAR OVER YEAR FOR THE

WEST COAST OPERATIONS

EXCEEDED ROI PREDICTION BY ONE YEAR, EXCEEDING FINANCIAL

GOALS BY 16% AFTER 1ST YEAR OF OPERATIONS.

PILOTED SEVERAL MANAGEMENT SYSTEM WHICH WERE

IMPLEMENTED THROUGHOUT ALL REGIONS.

FOSTERED LEADERSHIP DEVELOPMENT AND CONTINUOUS

IMPROVEMENT PROGRAMS.

APRIL 2002 JULY 2006

DIRECTOR OF DISTRIBUTION, EVENFLO CORPORATION

STARTUP OPERATION OF THE LOGISTICS AND DISTRIBUTION CENTER TO

DIRECT THE SERVICING OF THE WEST COAST AND MID-WEST RETAIL

VENDORS. LIAISED WITH KEY INTERNATIONAL IMPORTERS.

DEVELOPED BUDGETS AND STANDARD OPERATING PROCEDURES FOR

ALL DISTRIBUTION, LOGISTICS, AND INVENTORY FUNCTIONS.

LAUNCHED WEST COAST DISTRIBUTION CENTER WHILE CLOSING

DOWN TWO THIRD PARTY LOGISTICS WAREHOUSES.

CREATED PRODUCTIVITY STANDARD WORK GOALS TO ACHIEVE

MAXIMUM RESULTS.

IMPLEMENTED MANHATTAN BASED WAREHOUSE MANAGEMENT

SYSTEM.

SEPTEMBER 1998 APRIL 2002

OPERATION MANAGER, KMART CORPORATION

UTILIZED ADVANCED KNOWLEDGE OF WAREHOUSE TECHNIQUES IN

MANAGEMENT OF DAILY FUNCTIONALITIES FOR 78 LEADERSHIP STAFF

AND 700 HOURLY EMPLOYEES. MAINTAINED FORECASTED VOLUME FOR

168 RETAIL OUTLETS TO ENSURE BEST IN CLASS IN SERVICE LEVELS.

IMPLEMENTED MANHATTANS WAREHOUSE MANAGEMENT SYSTEM,

IMPROVING INVENTORY ACCURACY AND PRODUCTIVITY GOALS

2

ACHIEVED FINANCIAL AND PRODUCTIVITY EXPECTATION OF THE 1.2M

SQFT. FACILITY

FOSTERED POSITIVE WORK ENVIRONMENT THAT EARNED SUPERIOR

RATING IN PRODUCTIVITY IMPROVEMENT AND THROUGHPUT VOLUME

FOR TWO CONSECUTIVE YEARS OUT OF 28 DISTRIBUTION CENTERS.

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EDUCATION

OPERATION MANAGEMENT, SAN DIEGO STATE UNIVERSITY

Achieved Bachelor of Science degree with a 3.29 GPA - 1988



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