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Employee Relations Human Resource

Buffalo, NY
February 27, 2020

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Denise Williams

** **** ***

Street Depew, New York 14043 716-***-****


HR & Recruiting professional with 10+ years’ experience supporting manufacturing, medical, education, and automotive industries. Expertise in Employee Relations, New Employee Orientation, Recruiting, and Training. Creative problem solver and communicator with ability to resolve conflict and improve morale. Seeking a challenging HR opportunity with a growing organization in WNY where I can add value and influence for organizational and HR development. CORE QUALIFICATIONS

• Full-cycle Recruiting (hourly & salaried) -

Technical, Manufacturing, and Executive

• Building a Candidate Pipeline

• Policy and Procedure Development

• Employee Relations

• Labor Laws & Regulations

• Employee & Management Training

• Onboarding & New Hire Orientation

• Investigations

Technology: ADP ezLabor and PayeXpert, QuickBooks, AS/400, Navicus, Smart Search, Halogen, Microsoft Suite PROFESSIONAL EXPERIENCE

BlueCross BlueShield of Western New York, Buffalo, NY May 2018- present Employee Relations Specialist

• Responsible for all Employee Relations for ~2000 employees

• Develops policies and procedures to ensure compliance

• Conducts investigations and facilitates any disciplinary action

• Provides guidance to leaders regarding laws, regulations, employee relations

• Manages Performance Management process

Employer Services Corporation, Amherst, NY May 2013 – April 2018 Human Resources Consultant

• Provided HR Management/Business Partner support to roughly 20 clients in WNY o Company industries spanned manufacturing, medical, education, and automotive o Client sizes ranged from 12 to 500+ employees

o Two largest clients included Wendt (100 employees) and Towne Automotive (500+ employees)

• Conducted HR Assessments and supported existing HR Managers and newly developing HR departments

• Wrote employee manuals, policies, procedures, and communications to staff

• Faciliated warnings, suspensions, and separations

• Drafted severance letters and handled related conversations

• Hosted focus groups and made recommended action steps to improve: o Productivity, Morale, and Employee Retention

• Labor law compliance resource (EEO, ADA, FMLA, FLSA, ADEA, HIPAA, GINA); monitor company exposure

• Recruiting

o Evaluated, developed, and implemented recruitment and interviewing processes

Experience administering recruitment development plans o Made recommendations on recruitment, selection practices, and procedures. o Conducted employee exit interviews.

• Employee Relations - managed employee relations issues, conducted investigations, and responded to DOL, EEOC, and Division of Human Rights claims and audits. o Harrassment Investigations

o Mediations/Conflict Resolution

o Employee Engagement Surveys

o Focus Groups with Resolutions

o Progressive Discipline

o Individual Development Plans (IDPs)

o Policy Development

• Training - developed and facilitated Management and Employee training programs. o Non-Harassment Training for Employees & Managers o Coaching & Progressive Discipline

o Managerial Courage

o Legal & Effective Interviewing

o PFL & FMLA Overview

o Effective Communication

o Transitioning to Management

Seneca Gaming Corporation, Niagara Falls, NY November 2012 – April 2013 Corporate Recruiter

• Sourced and interviewed candidates for all Corporate positions (IT, Finance, Human Resources, Procurement, Legal, Compliance, Marketing)

• Recommended candidates to hiring managers and assisted in onboarding process

• Developed and facilitated “Interview Skills Training” for new hiring managers

• Successfully filled positions that were open for at least one year or more Uni-Select, Amherst, NY January 2012 – July 2012

Corporate Recruiter - (position eliminated due to company layoffs)

• Sourced candidates, created and posted ads, conducted interviews, checked references, and supported hiring managers with making offers for over 400 locations across the US

• Developed relationships with hiring managers to better understand their hiring needs to ensure effective recruitment of qualified candidates

• Successfully utilized Monster, Career Builder, Linkedin, BNHRA, and other various associations to identify qualified candidates

ADP, Williamsville, NY June 2011 – October 2011

Human Resource/Payroll Consultant

• Updated clients on best practices regarding Payroll/HR business issues

• Provided critical and accurate statutory information to clients in Payroll/HR areas Energy Curtailment Specialists, Inc., Buffalo, NY June 2010 – June 2011 Human Resource Generalist

• Processed payroll using ADP software and administered benefits for two locations

• Recruited, interviewed, and hired new employees; conducted new hire orientation (Recruited and hired 70+ successful sales associates within one year)

• Managed progressive discipline procedure, benefits, 401k, garnishments, PTO

• Audited employee files, including all I-9 documentation to maintain compliance

• Updated and administered HR policies and procedures; provided guidance to management team on HR issues

• Handled harassment investigations, unemployment claims, compensation analysis, COBRA, short term and long term disability, FMLA, EEO compliance

ITT Technical Institute, Getzville, NY February 2009 – May 2010 Recruiter

• Aggressively recruited prospective students for the 2009 and 2010 academic years

• Worked closely with financial aid and registrar to ensure student success

• Fostered a professional, coaching relationship with prospective students Superior Group, Williamsville, NY March 2007 – January 2009 Recruiter

• Navigated candidates through full cycle hiring process

• Provided sourcing, screening, and interviewing of candidates (Operation Managers, Director of Sales, Accounting, Engineering, IT, CEOs)

• Successfully utilized Monster, Career Builder, Linkedin, BNHRA, and other various associations to identify qualified candidates

• Maintained recruiting files and Smart Search (applicant tracking system) Payroll Manager

• Managed Accounts Receivable, Invoicing, and Payroll departments

• Responsible for training and performance evaluations for staff

• Provided country-wide corporate payroll support for all branches New York and North Carolina School Districts - Teacher 2001 - 2007 EDUCATION

State University College at Buffalo, New York

Master of Science in Education, GPA 3.97, Magna Cum Laude Bachelor of Science in Education

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