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Service Representative Manager

Rogers, AR
February 27, 2020

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Resume: Phone 479-***-****

Mendi Siversen


MAS Acme Apparel/Kreative Group/Beyond Apparel Business Analyst Contract January 2019 - December 2019


Produced daily and Monday morning Ad-Hoc Retail Link Reporting (sales, forecasting, inventory.etc)

Collaborated with Account Managers to improve AP and AR processes, including invoicing and audits

Collaborated with National Account Managers to improve Forecast Accuracy for in stock opportunities

Disputed Walmart on Non-Received cases/OTIF/Post Audit/Settlement Process.

Worked with MAS to complete a $1.2 million dollar AP Settlement from Walmart

8th and Walton April 2016 – October 2018

Merchandise Advisor/ Replenishment Analyst for Walmart Team

At 8th and Walton I worked with our team to do and retail data integration, data warehouse, analytic, reporting, category management, and replenishment solution for retail suppliers. An end-to-end solution for retail suppliers to manage using point-of-sale, warehouse inventory, replenishment settings, PO's, shipments, forecast, store characteristics, product characteristics, RFID, store traits, syndicated, weather forecast, and space planning data more efficiently and effectively to drive retail sales with.

Work daily with clients on daily reporting, analyzing and preparing financial records for Walmart accounts

Produce and analyze reports in Retail Link (POS/Inventory reporting, Ad-hoc (sales reports)

Manage Sell-Through reporting externally.

Create reports for improved category insights for Suppliers

Research and manage item issues (in stock and order issues)

Collaborate with National Account Manager (NAM) for forecasting of replenish able items baseline, promotional and cannibalization, new and discontinued items, and store count changes for Multi-Cultural categories

Collaborate with National Account Managers to improve Forecast Accuracy.

Write Store Specific Orders for Suppliers (SSO scripts for Promotions).

Facilitated Accounting/Item File Set-up/Beginning and Intermediate Retail Link/ and E-Commerce (travel 50%)

Keep up to date information on tutorials and training materials-Project Management

Over 18 Years of Accounting experience/5 years of Replenishment experience

Wal-Mart Home Office July 2008 to Sept 2015

Order Specialist for Basic Hardware and Consumables-Walmart Replenishment

Collaborate daily with my Buyer/Planner and Replenishment Manager to support my category team with item setup and maintenance

Process orders for the category and any PO maintenance needed

Remedy support for UPC, DC, and Store Planning

Weekly reports on Modular Tracking, On Time and In Full Tracker, Receipt Tracker and Remedy

Daily entry, maintenance and research on Online Item file.

Senior Customer Service Representative-Walmart Accounts Receivable

Answered on average 19 tickets an hour from suppliers, stores and customers regarding payments, deductions and many other AP/AR issues

Researched, executed and immediately followed up with the customer on their issue.

Received 3 Achievement Awards while on this team

Account Payables Invoice Analyst- Walmart Shared Services

Processed DC, Grocery and Sam’s Club invoices that failed EDI Transmissions

Identified discrepancies with items, warehouse packs and cost changes, worked closely with suppliers and Senior Coordinators to resolve

Programming and Software Skills

Microsoft Office, Access, Adobe Photoshop, PowerPoint, Excel and Word. Web Based SSO, Document Direct, SAP, Order Management System, CPFR, Retail Link (Expert), Online Item File, Teradata, DSS, Host, APSS, Remedy 7 and 9. CRM, OLARK, 1 World Sync

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