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Customer Service Social Media

Location:
Regina, SK, Canada
Posted:
February 27, 2020

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Resume:

SAIMA IRSHAD

Regina, SK

Cell: 639-***-**** Email: adb068@r.postjobfree.com

SKILL PROFILE

TECHNICAL SKILLS

Inventory Management

Data entry

Computer skills: MS Office 2016, Google Drive,, Email, PowerPoint, Databases, Social media, Web and Rich Peace Design Pro, Adobe Photoshop

Exceptional organizational and proofreading skill

Budgeting and Costing

General Marketing skills

Excellent Interpersonal written and verbal communication skills

Numeracy skills

Phone skills: Voicemail, forwarding, hold, recording

CUSTOMER SERVICE SKILLS

Handle customers inquires and complaints

Empathy, Patience and Positive attitude

Listening skills with ability to respond quickly

Adaptability and desire to learn

Assist with the coordination of events

Demonstrated integrity and initiative; values diversity, cooperative and works well with others

Advertising and Promoting Products

PROFESSIONAL EXPERIENCE

CFPS Exhibits Assistant

Evraz Place, Regina, SK Jun 2018 - Jun 2018

Handed out exhibitor & international visitor packages

Respond to exhibitor, international visitor and visitor inquiries

Processed on-site order for exhibitors

Maintained shuttle diver tracking binder

Admin Assistant (Work Placement)

Evraz Place, Regina, SK Apr 2018 - Jun 2018

Canada’s Farm progress Show

Data entries in house program and created badges, on-site order forms for exhibitors,shuttle diver tracking binders and staff hand book

Mail out invitations (mail merge)

Sort and inventory control for apparel

Assemble exhibitor, international visitor and volunteers packages

Handed out volunteers packages

Catering & Event Department

Developed Spreadsheets for large event estimates

Created a policy and procedure manual for catering & event department

Created invoices post event, menu templates, food labels

Completed a competitive analysis for pricing comparison with other venues

Completed research project on food and beverage policies from shelters and charities

Customer Service Representative

Westdale Properties (Northgate Mall), Regina, SK Nov 2017 – Aug 2019

Provide customer service support to mall patrons and tenants

Respond to customer inquiries

Process mall gift certificate sales, display case booking and daily cash out

Alerts mall security of any emergency issues and provides assistance as required

Assist customer service supervisor and marketing department with the coordination of special events

Alert mall maintenance department of any issues with tenant units, mall common area, roof top and parking lots

Maintain walker’s club files

Communicate on radio make opening and closing announcements and other as required on PA system

Cashier

Walmart, Regina, SK Feb 2015 – Apr 2017

Operated cash register, scanner and debit/credit terminal

Assisting customers with the bagging and loading of their merchandise

Handling general inquiries, as well as other related customer service duties

Promote company credit card: registered over 200 customers in 2 years

Production Manager, Textile Designer

Unicon International (Pvt) Limited, Karachi, Pakistan Feb 2006 – Aug 2014

Making designs on paper and Rich Peace Design Pro for Saurer Computerized Schiffli and Pentamat machine for ReDFYNE Brand

Data entries of designs in software

Planning budgets and analyzing costing for the production of local and international customer like Gul Ahmed & Junaid Jamshed

Dealing with an international client in Korea for fabric purchasing

Keep up latest fashion and design trends

Created different patterns for apparel and upholstery products

Managing the tailoring department for creating new patterns, customer orders and payments

Designed business card for company

Did interior design for company

EDUCATION AND TRAINING

Saskatchewan Polytechnic, Regina SK

Career Enhancement Program 2018

MS Office Suite 2016

Customer Service Training

WHMIS 2015 Certificate

CLB 8 Certificate 2017

University of Karachi, Karachi Pakistan

Bachelor of Design, Textile 2005

Nakshbandi Industries Limited, Karachi, Pakistan

Designer Internee 2005

The Computing Next, Karachi Pakistan

Graphics Design, Adobe Photoshop Diploma 2004

Z.V.M. Gany Rangoonwala Community Centre, Karachi Pakistan

Textile Designing Certificate 2003

Board of Intermediate Education Karachi, Karachi Pakistan

Higher Secondary Certificate, Pre-Engineering Science 2001

Board of Secondary Education Karachi, Karachi Pakistan

SSC Secondary School Certificate, Science 1999



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