SAIMA IRSHAD
Regina, SK
Cell: 639-***-**** Email: adb068@r.postjobfree.com
SKILL PROFILE
TECHNICAL SKILLS
Inventory Management
Data entry
Computer skills: MS Office 2016, Google Drive,, Email, PowerPoint, Databases, Social media, Web and Rich Peace Design Pro, Adobe Photoshop
Exceptional organizational and proofreading skill
Budgeting and Costing
General Marketing skills
Excellent Interpersonal written and verbal communication skills
Numeracy skills
Phone skills: Voicemail, forwarding, hold, recording
CUSTOMER SERVICE SKILLS
Handle customers inquires and complaints
Empathy, Patience and Positive attitude
Listening skills with ability to respond quickly
Adaptability and desire to learn
Assist with the coordination of events
Demonstrated integrity and initiative; values diversity, cooperative and works well with others
Advertising and Promoting Products
PROFESSIONAL EXPERIENCE
CFPS Exhibits Assistant
Evraz Place, Regina, SK Jun 2018 - Jun 2018
Handed out exhibitor & international visitor packages
Respond to exhibitor, international visitor and visitor inquiries
Processed on-site order for exhibitors
Maintained shuttle diver tracking binder
Admin Assistant (Work Placement)
Evraz Place, Regina, SK Apr 2018 - Jun 2018
Canada’s Farm progress Show
Data entries in house program and created badges, on-site order forms for exhibitors,shuttle diver tracking binders and staff hand book
Mail out invitations (mail merge)
Sort and inventory control for apparel
Assemble exhibitor, international visitor and volunteers packages
Handed out volunteers packages
Catering & Event Department
Developed Spreadsheets for large event estimates
Created a policy and procedure manual for catering & event department
Created invoices post event, menu templates, food labels
Completed a competitive analysis for pricing comparison with other venues
Completed research project on food and beverage policies from shelters and charities
Customer Service Representative
Westdale Properties (Northgate Mall), Regina, SK Nov 2017 – Aug 2019
Provide customer service support to mall patrons and tenants
Respond to customer inquiries
Process mall gift certificate sales, display case booking and daily cash out
Alerts mall security of any emergency issues and provides assistance as required
Assist customer service supervisor and marketing department with the coordination of special events
Alert mall maintenance department of any issues with tenant units, mall common area, roof top and parking lots
Maintain walker’s club files
Communicate on radio make opening and closing announcements and other as required on PA system
Cashier
Walmart, Regina, SK Feb 2015 – Apr 2017
Operated cash register, scanner and debit/credit terminal
Assisting customers with the bagging and loading of their merchandise
Handling general inquiries, as well as other related customer service duties
Promote company credit card: registered over 200 customers in 2 years
Production Manager, Textile Designer
Unicon International (Pvt) Limited, Karachi, Pakistan Feb 2006 – Aug 2014
Making designs on paper and Rich Peace Design Pro for Saurer Computerized Schiffli and Pentamat machine for ReDFYNE Brand
Data entries of designs in software
Planning budgets and analyzing costing for the production of local and international customer like Gul Ahmed & Junaid Jamshed
Dealing with an international client in Korea for fabric purchasing
Keep up latest fashion and design trends
Created different patterns for apparel and upholstery products
Managing the tailoring department for creating new patterns, customer orders and payments
Designed business card for company
Did interior design for company
EDUCATION AND TRAINING
Saskatchewan Polytechnic, Regina SK
Career Enhancement Program 2018
MS Office Suite 2016
Customer Service Training
WHMIS 2015 Certificate
CLB 8 Certificate 2017
University of Karachi, Karachi Pakistan
Bachelor of Design, Textile 2005
Nakshbandi Industries Limited, Karachi, Pakistan
Designer Internee 2005
The Computing Next, Karachi Pakistan
Graphics Design, Adobe Photoshop Diploma 2004
Z.V.M. Gany Rangoonwala Community Centre, Karachi Pakistan
Textile Designing Certificate 2003
Board of Intermediate Education Karachi, Karachi Pakistan
Higher Secondary Certificate, Pre-Engineering Science 2001
Board of Secondary Education Karachi, Karachi Pakistan
SSC Secondary School Certificate, Science 1999