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Electrical Engineer Customer Service

Lynnwood, WA
February 27, 2020

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Fullerton, CA (Open for Relocation) 714-***-**** PROFESSIONAL SUMMARY

Outgoing and effective communicator who works well with cross-functional teams. Looking for a challenging role as an Electrical Engineer to demonstrate my technical abilities and help the organization meet its business objectives EDUCATION

California State University, Fullerton, CA Graduated - Dec 2019 Master of Science, Electrical Engineering; GPA - 3.74/4.0 Related Coursework: Cellular mobile communications, Digital Signal Processing, Electronic communication, Digital filtering, Real time audio processing, Information theory and Coding, Digital Communication and Phase lock, Satellite Communication TECHNICAL SKILLS

• Languages: C, C++, C#, Python, HTML, CSS, VHDL, SystemVerilog

• Database: MySQL, MS Office (Outlook, Excel)

• Tools: Intel-Quartus (Altera), Xilinx ISE, OrCAD Capture, MATLAB, Simulink, AUTOCAD, PSpice

• Hardware: TMS320C6713, DE-10 Nano, Arty A7, Arduino Uno 3

• Hands-on knowledge in VHDL, FPGA synthesis and implementation

• Excellent understanding of commercial cellular wireless systems (2G, 3G, 4G) how they work, interaction between mobile devices, Bluetooth and WLAN

• Exposure to electronics measurement equipment including oscilloscopes, logic analyzers, spectrum analyzers, network analyzers, signal generators, multimeters

• Experience with interfaces, communication protocols and bus standards such as: USB, I2C, SPI, UART ACADEMIC PROJECTS

I2C Interface: Worked with I2C, loaded an embedded Linux operating system onto the DE10 Nano development board, executed a program that interfaces with the onboard accelerometer to display the g forces the sensor read LED Brightness: Created three VHDL designs onto the Arty A7 board, a PWM design to control the brightness of the LEDs, a counter to vary the duty cycle, and a top level design to pull everything together Spectrum of DSB Modulation System: Using MATLAB, designed and plotted the spectrum of m(t), s(t) and md(t) at the L.P.F receiver with a bandwidth of B=150 Hz and obtained the power of m(t) and s(t) Binary Signal Detection in AWGN: Completed the project to simulate, generate and plot signals to estimate Bit Error Rate

(BER) at T=0.05 ms, plotted the Power Spectral Density of the signals using MATLAB Free space and Ground Reflection model: Plotted the received power for multiple ground reflection models on the same graph over the range of 1km to 30km using MATLAB


Administration & Finance IT, Cal State Fullerton, CA (Customer Service) Jun 2018 – Dec 2019

• Customer Service Practitioner for a custom developed Learning Management System; Responsible for independently managing customer concerns and troubleshooting technical and functional issues in Service Now ticketing tool

• Analyzed large volumes of customer data to identify and categorize customer issue trends

• Established an intra-team collaboration cadence and led executive presentations to the leadership to effectively report project status, risks, and key metrics

Cognizant Technology Solutions, Chennai, India (Programmer Analyst) Oct 2016 – Jul 2017

• Helped design, develop and roll out an internal employee travel management web application by working with business and technical stakeholders across multiple regions

• Leveraged industry-standard coding practices and web development technologies to custom develop an application component

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