ANTOINETTE (TONI) DENNISON

Suffern, New York **901 845-***-****

http://www.linkedin.com/in/tonid1216 adb00h@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Crestron Electronics Inc. – Rockleigh, NJ

BUSINESS ANALYST / TRAINING LEAD July 2014 – November 2019

Leading the design and realization of business-wide (domestic and global) software applications including SAP ERP, B2B EDI, and eMaint, as well as conducting and organizing training initiatives for business needs.

Successful lead of four multi-million-dollar SAP projects with Global Project team of 150+ people, spread across four continents and eight locations (AUS; SEA; EUR; Global Supply Chain for purchasing, ISTO and sales).

Successful lead of three SAP EDI B2B enhancement projects to automate purchasing process for contract manufacturing vendors.

oCompleted development of EDI and process efficiencies to enhance business by implementing automatic purchase orders decreasing processing time by 15%.

Utilization of extensive and detailed SDLC Waterfall, RACI and Agile development life cycles for Project Management, Business Analysis, Business Requirements and QA for change requests and defects.

Agile methodologies and practices include:

oSprint planning

oScrum Master

oProduct backlog grooming

oDaily standing scrum

oCadence (2-week sprint cycle)

oAgile demo to gain feedback for design

oProject briefs versus business requirements documents

oProduct backlog

oUser stories

Detailed focus on SAP ERP Supply Chain, Production, Planning, Purchasing, Materials Management, Master Data, Order Processing, and Contract Manufacturing and Purchasing via B2B EDI.

Comprehensive evaluation of business units and technical processes in SAP to identify and create business requirements for software functionality. Includes business process, input/output, system communications, and reporting interfaces.

Successful functional, integration, regressing testing as well as UAT to validate enhanced system capabilities.

Full documentation created/updated to ensure technical procedures, manuals and guides are accurate and consistent for the intended audience.

TECHNICAL WRITER / TRAINER June 2008 – July 2014

Technical Writer of diverse customized documentation publications and business process procedures including SAP CRM and ERP applications.

Interfaced with IT department including all multi-faceted business areas to create comprehensive detailed process documentation.

Conducted specific business training focusing on detailed business SAP transactions and SAP Basic Navigation.

Liberty Travel / GOGO Worldwide Vacations - Ramsey NJ

BUSINESS APPLICATIONS ANALYST November 2002 – February 2008

Primary liaison between business, operations and systems groups to support defined business needs through application development.

Defined business and functional requirements from the users’ perspective according to business model and desired functionality using Rational Unified Process (RUP).

Programs developed include homegrown applications in .net and Java environments, RBE based engines and Oracle Marketing Online.

Full SDLC project life cycle steps include:

Discovery

oProject vision and scope analysis with executive and business teams determining needs and project goals.

oProject Charter development and worked with PMO team to develop realistic timelines.

oDetermination of Business Process flows.

Design

oFunctional business requirement building including process mapping; UML sequence diagrams; use case diagrams and details; screen design; flows; storyboarding and mock ups.

oBusiness rules, error handling scenarios and solutions.

Development

oWorked with development team building technical requirements, UI development and usability.

oProvided continual feedback to business on project status and application progress.

oCreated test cases, scenarios and scripts.

oConducted smoke testing prior to submission to QA team and working with QA and Development team to ensure application usability.

oUser acceptance testing.

Deployment

oTimely bug submission and resolution along with second and third level support.

oBusiness team, Train-the-trainer and support of Helpdesk team training.

Merck Medco – Montvale, NJ

BUSINESS REQUIREMENTS TECHNICAL CONSULTANT September 2001 – October 2001

Technical consultant/liaison for business requirements and technical development for various clients. Focused on business analysis and its impact on system production. Provided support for clients regarding billing and data mapping to Claims Detail Layout in respect to HIPAA requirements as well as eligibility requirements.

WALLC – West Nyack, NY

TECHNOLOGY MANAGER / PROJECT MANAGER February 2000 – December 2000

Pharmacy and software vendor implementation with coordination of activities to support activation, data integrity and technical maintenance of participating pharmacies as well as all in-house systems upgrade, implementation, and support.

Neuman Distributors, Inc. - Moonachie, NJ

BUSINESS SYSTEMS ANALYST / PROJECT MANAGER / CLIENTELE ADMIN April 1997 – February 2000

Primary liaison between clients and development team with a staff of 15. Program developments included in-house built proprietary applications (Microsoft based); out-of-the-box customized SQL server run programs and print/serv applications. Full SDLC project life cycle included:

Analyzing and defining business requirements as well as developing functional and program specifications.

Testing, implementing and maintaining databases.

Providing user training and 24/7-first/second level support as well as creating/maintaining user documentation.

COMPUTER SUPPORT SUPERVISOR September 1994 – April 1997

Development, support, maintenance, upgrade, tutoring and testing (Q/A) of in-house developed proprietary application (Neustar) as well as the development and supervision of a support staff of five.

SKILL SET

Applications: Jet Forms; Microsoft Office Suite; RightNow; Oracle Marketing Online; AAS; MS Visio; HBSi Direct Connectivity; Direct Connect Reservation Delivery; Bugzilla; EDI; HPQC; SAP (v6.0 exp pack 8); CRM; eMaint; Microsoft Teams; One Note; Panaya; Service Desk Plus; Azure DevOps; BW Analyzer

Concepts: Business Application and Systems Analysis; Relational Database; Data Integrity; Data Mapping; Implementation; Q/A; RUP; SDLC; Waterfall; Agile; SAP Contract Manufacturing Purchasing via EDI; Supply Chain; Materials Management

Technical Writing: Business, Functional, and Reporting Specifications; Use Cases; Storyboards; Process Workflows; Test Scripts; User and Administrative Manuals; Sequence Diagrams; Validation and Testing Documentation; Detailed Business Requirements

Business: Communications; Active listening; Business Liaison; Detailed Business Analysis; Interpersonal; Project Management; Business Development; Application Development and Implementation; Company Liaison; General Project Management; Documentation; Interdepartmental Liaison; Presentation; Strategic Planning; Vendor Evaluation; Meeting Facilitation; Inventory Management; Materials Purchasing; Services Purchasing; Supplier Relationships

EDUCATION

SUNY Rockland, Suffern, NY - A.A.S. Graphic Design

SUNY New Paltz, New Paltz, NY – BA Graphic Design

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