Developer Customer
Resume:
Sushma choudhary
Alampur, Tehsil Jaisinghpur
Kangra, Himachal Pradesh, 176082
*******************@*****.***
Summary
Education
Employment History
Hobbies & Interests
Professional Skills
Languages
Efficient professional with 3.5+ years of work experience. Proven knowledge of order processing, workflow planning on SAP ERP with excellent communication skills. Aiming to leverage my skills to successfully fill the appropriate role in your organisation. Achievement at school:
Awarded “Certificate of Honours” five times in the high school. Awarded “Outstanding High School Sports Award” in grade 12. American International school of Johannesburg,
South Africa
High School Diploma
Graduated July 1999
University of Delhi
Bachelor's of Arts in Economics
New Delhi, Delhi
Graduated July 2002
Annamalai University
Master's of Arts in Economics
Annamalai Nagar, Tamil Nadu
Graduated July 2004
Handling customer requests and booking of Orders in the ERP system. Checking and solving potential issues between client purchase orders (PO) and system information.
Solving issues regarding damaged goods, shipment delayed, etc. Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient. Genpact
Process developer
New Delhi, Delhi
July 2012 - June 2013
Worked with Lloyds Banking Group and kept records of customer interaction, recorded details of inquiries, complaints or comments as well as action taken. Check to ensure that appropriate changes were made to resolve the client's problems. Refer unresolved customer grievances to the designated department for further investigation. Achievement:
Received "Pat on the back" award for the month of November and December 2011. Sopra Steria India
Business associate
Noida, Uttar Pradesh
November 2010 - March 2012
Ensuring timely and professional responses to all complaints, requests and queries received from Virgin trainline customers.
Book tickets with best price for the customers and help them in refunding or rescheduling the journey.
Confer with customers to provide information about products or services, take or enter orders, and obtain details of complaints.
Vertex
Business associate
Gurugram, Haryana
November 2006 - February 2008
I love to travel and spend time with people from different cultural background. I enjoy learning from them. I am a foodie and discovering new cuisines excites me. Telecommunications
Decision Support
Time Management
Self Motivated
Conflict Management
Leadership Skills
English Fluent
Portuguese Beginner
Hindi Native
Contact this candidate