Elsa Hagos
Norcross, GA *0093
Tel. 470-***-**** adazyw@r.postjobfree.com
PROFESSIONAL SUMMARY
Experienced underwriter, professional with capabilities of risk assessment, and analysis of income and credit statement. High proficiency and accuracy in processing and completing applications. In-addition over 10 years financial and customer service experience that includes retail banking, audit compliance and global products.
SUMMARY OF SKILLS
• Capable of doing in-depth data collection and analysis of applicant's request
• Possess a detail-oriented approach in examining document
• Good knowledge about federal rules and regulations
• Good organizational, communication, and interpersonal skills
• Strong risk assessment and decision-making skills
• Strong customer service and compliance skills
• Skilled at learning new concepts quickly while working well under pressure
• Over 10 years’ experience in the fields of finance, Computers & Banking EXPERIENCE
Lion Bank – Addis Ababa, Et June 2017- Sept 2019
Compliance Manager
• Worked with team members to update policies and procedures.
• Worked with management, as well as the safety inspector to ensure a program was in place to identify and mitigate major risk areas.
• Instituted an audit program for maintenance for compliance with all Lion Bank rules and regulations.
• Trained all applicable associates on policies and procedures currently in place
• Provided suggestions on the procedures and systems being reviewed, reported on the recommendations and findings
• Participated in all due diligence activities
• Created and implemented best practices in area of compliance, operations and accounting PNC Bank N.A March 2014- June 2017
Sr. Consumer Underwriter Analyst
• Maintaining detail attention and following a detail approach while underwriting credit card applications
• Evaluated financial strength of borrowers and understanding risk and repayment capacity of credit applicants
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• Ensured loan requests submitted met internal and external eligibility requirements before underwriting
• Maintained excellent follow up with management, credit originators, credit processors and borrower(clients) throughout the underwriting process
• Contacted internal/external customers and other parties as appropriate to gather information, clarified inconsistent, incorrect or missing information
• Assisted, identified, recommended and, or negotiated alternative loan requirements, funding and, or loan-structuring solutions
• Approved, suspended or denied applications; ensured policies were approved within company guidelines, regulatory underwriting standards
• Cleared loan approval conditions, issued notice of adverse action to decline customers after 2nd level review, and updated system status as needed
PNC Bank N.A Feb. 2010- March 2014
Sr. Implementation Analyst
• Coordinated new client implementations and any program upgrades, technical changes or service maintenance for existing clients
• Developed, coordinated, and executed implementation/conversion project plans
• Conducted user acceptance testing to ensure that developed systems satisfied the needs of business clients as specified in the functional requirements.
• Trained Import, Export, Collection and Standby LC clients on the use of system through Web Ex software and provide on-going technical support
• Gathered required on-boarding documentation, prepared, reviewed and verified documents and relevant information for accuracy
• Performed common processing and ensured compliance with standard regulations and processes PNC Bank N.A March 2005- Feb. 2010
Global Trade Analyst
• Developed and implemented trade procedures and policies
• Maintained daily import compliance and export control processes
• Completed and maintained record-keeping to comply with governmental import regulations
• Audited international orders for compliance with import regulations and submitted reports regarding issues of missing language
• Performed regular audits to ensure compliance with required import language for international orders
• Maintained all records required by import and export regulations
• Assisted with various projects within the department related to disaster recovery
• Interviewed and hired new employees
PNC Bank N.A Sept. 2000- March 2005
Branch Customer Service leader
• Received customer inquiries and responded to customer issues in a timely and professional manner
• Generated Purchase Orders and followed up on Goods Receipt
• 100% accuracy cash handling and coordinate branch's daily activities 3
• Trained and developed new recruits including manager trainees
• Managed and coached customer service representatives, monitored and achieved branch goals
• Prepared branch and personnel for audit compliance
• Performed other duties as assigned by manager to support the office operations and sales growth EDUCATION
University of Phoenix Columbus, OH Branch
MBA – Summer 2011
Franklin University
BA Management Information System - Winter 2007
Concentration: Finance and Computers