Customer Service Manager
Resume:
STEPHEN A.
MORALES
**** ****** ***** *****, *********, Texas
adazyl@r.postjobfree.com
SUMMARY OF
QUALIFICATIONS:
Texas State Board Certified Paralegal, CM/ECF Pacer Filing, Bankruptcy Pro, IGot Notices, MS Office Products (Excel, Word), MS Internet Explorer, Time Matters 10.0, QuickBooks, E-Verify, Oil & Gas Compliance Qualifications, Customer Service Skills, Reception, General Correspondence. WORK/EXPERIENCE
HISTORY:
08/2016 – 11/2019 Specialist Staffing Solutions Operations Consultant
• Managing the initiation and completion of drug and background checks for all candidate for all 8 United States offices.
• Review of all candidates pre-employment screenings for over 400 clients across all brands including: Pharma, Oil & Gas, Power & Generation, Computer Futures, and Banking/Technology.
• Completing and managing client work in accordance with established budgets, work plans, quality standards, and timeframes.
• Identifying and resolving issues critical to the clients' strategic and operational success.
• Structuring and solving problems from beginning to end.
• Developing conclusions and recommendations.
• Leading client interviews to understand complex business issues.
• Developing content for client presentations.
• Providing technical/functional content.
• Providing implementation assistance as required.
• Meeting with clients to assure assignment progress.
• Maintaining and expanding client relationships through delivery of high quality work.
07/2014 - 05/2016 NES Global Talent Compliance Coordinator
• Compliance collaboration and data management including but not limited to the following: Background Checks, Medicals, Facilitation of HSE / PPE / Training requirements, Employment Contracts.
• Key input in process improvement projects within the compliance function.
• Identify opportunities to improve the quality of client and candidate experience in working with NES Global Talent.
• Monthly reporting globally on new hires with key clients.
• Global point of contact for NES offices in relation to Client Compliance.
• Main point of contact for all new contractors to ensure documentation is processed accurately and in a timely manner. Ensure all contractors are compliant with client contract stipulations. Assist the Employee Service Supervisor, Employee Service Coordinator and Visa & Logistics Manager.
• Manage the day-to-day operation of the support services to ensure all documentation is accurate, done in a timely manner and that all requirements are meet as per the Process Flow, the Client regulations.
• Assist all contractors with New Hire Benefits, with sitting down and explanation of insurances and each benefit NES Global has to offer. Continuation of the Document controls electronically, which consist of containing a physical file with all clients’ documents including WIS, Work Order, Contract, Drug & Breath Alcohol testing results, background checks, vaccinations, etc.
09/2011-12/2013 Dovalina & Eureste LLP Paralegal
• Sole Paralegal responsible for meeting with all new potential and existing clientele in English and Spanish to discuss financial strategy/situation and potential Bankruptcy filing for Chapter 13 and Chapter 7 cases;
• Completion of Schedules and Plans for Chapter 13 and Chapter 7 cases;
• Monitored all deadlines and due dates for all open and active cases;
• Filed all Chapter 13 and Chapter 7 cases including/but not limited to all supporting documentation;
• Responsible for completion of all Confirmations, Post Confirmations and Dismissal Dockets for Chapter 13 cases;
• Prepared an filed all Motions to Extend the Automatic Stay, prepared and filed all Motions to Modify Confirmed Plans;
• Responsible for all Post-Petition Chapter 7 cases/duties, including but not limited to creditor meeting deadlines, 362 Responses, deadlines for Financial Management Courses and completion of case to receive Discharge.
• Implemented advertising for the firm to increase clientele. 01/2011 -08/2011 Sughrue Law Firm Paralegal
• Responsible for meeting with all new potential clients to discuss financial situations and potential bankruptcy filing;
• Responsible for drafting Motions to Modify, Motions to Extend Automatic Stay, and Wage Garnishment Orders;
• Handled majority of client meetings to review all documents necessary to file Chapter 13 and Chapter 7 bankruptcy cases;
• Discussed/informed clients of Forbearance Agreements and Mortgage Loan Modifications;
• Responsible for all Post Confirmation Dismissal Dockets for all Chapter 13 cases;
• Completion of Schedules and Plans for Chapter 13 and Chapter 7 cases; • Implemented advertising for the firm to increase clientele; and • Responsible for Modifications for all Chapter 13 cases.
08/2005 -01/2011 Baker & Associates Paralegal
• Meet with all potential clients to discuss financial situations and potential bankruptcy filing;
• Responsible for all Pre-Petition duties for all Chapter 13 and Chapter 7 cases;
• Responsible for the preparation and filing of all Schedules, Statements of Financial Affairs and Chapter 13 Plans;
• Responsible for the preparation and filing of all Chapter 13 Fixed Fee Agreements;
• Responsible for all Post-Petition Chapter 7 duties, including but not limited to creditor meeting deadlines, 362 Responses, deadlines for Financial Management Courses and completion of case to receive Discharge;
• Responsible for the overseeing of the advertisements of the firm;
• Completion of all Statements of Current Monthly Income for Chapter 13 and Chapter 7 cases; and
• Assist with Pre-Confirmation dockets, Modifications and Post Confirmation Dismissal Dockets for both Chapter 13 Trustees’.
Educatio
n
• American High School - Graduated with Recommended Seal and Member of the National Honor Society;
• Vice President of the Houston Association of Bankruptcy Paralegals;
• Board Certified Bankruptcy Paralegal
Reference
s
• Available upon request
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