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Training Information Security

Location:
Culpeper, VA
Posted:
December 04, 2019

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Resume:

GINA BURRELL

*** ******** **** ***, ***** SPRINGS GA 30350

540-***-****

adazyf@r.postjobfree.com

PROFESSIONAL EXPERIENCE

WOLTERS KLUWER / CLARITY CONSULTING / REMOTE

LMS ADMINISTRATOR NOVEMBER 2018 – PRESENT

·Answered “My Enterprise” inbox inquiries and closed in timely manner

·Reset passwords and employee accounts

·Troubleshoot launching issues

·Provided technical assistance regarding LMS system to employees via phone, instant messaging, emails or face to face.

COLONIAL PIPELINE/ TRC STAFFING / ALPHARETTA GA

LMS ADMINISTRATOR OCTOBER 2018- DECEMBER 2018

·Answered Sumtotal LMS inquiries and close in timely manner

·Provide LMS Consultation advice on new LMS platforms

·Reset passwords and employee accounts

·Create filter and run basic and custom reports for vendors and clients

·Create mock CLMU compliance videos and homepages

WOLTERS KLUWER / CLARITY CONSULTING / REMOTE

LMS ADMINISTRATOR SEPTEMBER 2018 – OCTOBER 2018

·Answered “My Enterprise” inbox inquiries and closed in timely manner

·Reset passwords and employee accounts

·Troubleshoot launching issues

·Provided technical assistance regarding LMS system to employees via phone, instant messaging, emails or face to face.

SAFE-GUARD INTERNATIONAL/ TRAININGPROS, ATLANTA GA

LMS ADMINISTRATOR / PROJECT MANAGER JULY 2017 – JUNE 2018

·Implemented new LMS platform CD2 Learning to SafeGuard International Company

·Established implementation timeframe and made sure SafeGuard and CD2 completed scopes on time.

·Merged old LMS system users to new LMS site (S-Glearn) internal and external users

·Synced IT support team with the core training team to help with obtaining domain names etc

·Assigned training to employees transcripts per SafeGuard Compliance Team

·Provide quality assurance for all communications and documentation

·Provide meeting support

·Upload, test course packages to the LMS system (S-Glearn, S-Goem and SGU Domain)

·Created Mockup of potential client LMS sites such as (BMW, Hyundai and AutoCanada)

·Synced IT support

·Configured audience based on profile information

·Administrator over the security roles

·Created custom email notifications and alerts

·Assisted with the LMS integration of the SSO (Single Sign On)

·Add, inactivate users within the LMS

·Created Custom Reports for department managers

·Answer HRIS ticketing questions and closed in timely manner

DRISCOLLS CORPORATION /CYBERSEARCH, ATLANTA GA /WATSONVILLE CA

LMS Administrator, September 2016 – December 2016

·Provided LMS Administrator Training to Driscoll employees

·Provided LMS Administrator Experience.

·Identified system issues that needed to be addressed and corrected by Blu-Water

·Analyzed large complex data sets to address strategic and operational business needs.

·Created and develop Cornerstone reports.

·Developed and maintain dashboards, tools and processes institutional findings.

·Performed annual customer segmentation analysis

·Opened Cornerstone Case tickets

·Reported system problems to vendor and recommended temporary solutions or workarounds

·Converted files to aicc scorm or mp4 files to upload publish configure and test in Cornerstone’s PILOT environment before moving to LIVE production.

·Uploaded Compliance courses and assigned to employees

MCKESSON CORPORATION, ATLANTA, GA

LMS Administrator, October 2014 – August 2016

·Experienced training and development LMS Administrator to resolve a wide range of training issues and needs assessments. Develops new training programs within Cornerstone, and works on complex training courses of diverse scope. Demonstrates good judgment in selecting methods and techniques for delivering training and development programs.

·Download scorm pkg file from FTP site, upload, configure, publish and test courses in PILOT before uploading to LIVE in Cornerstone LMS system.

·Created basic and custom reports in Cornerstone for Managers, Training Administrators, Learning Leaders, and other staff as well as build ad hoc reports as needed.

·Provide Tier 2 and 3 support for clients, managers and employees including but not limited to: Reset passwords, troubleshoot access problems, created new accounts, resolved error messages, train users through the Employee Learning Center.

·Assisted with Cornerstone LMS implementations for McKesson / Canada project

·Reversion updated content and ensure content is functional for enrollment.

·LCMS Administration including manages users/groups permissions, access and privilege control, and security.

·Analyze/research and make recommendations for process improvements within the LCMS.

·Document and communicate LCMS workflows and standards to users.

·Research, troubleshoot and resolve daily ad hoc user issues including help-desk ticket requests effectively.

·Perform PC diagnostics to determine problems and issues.

·Identify defective or ineffective work processes/flows with related work areas and make appropriate recommendations for improvement or efficiency gains.

·Report system problems to vendor and recommended temporary solutions or workarounds

RAYTHEON/LOCKHEED MARTIN, ATLANTA, GA

LMS Administrator, July 2014 – October 2014

·Demonstrated skill in working with excel in running reports agencies upon request.

·Developed and ran queries, handled ad hoc requests and designed basic reports.

·Performed computer diagnostics to determine problems and issues.

·Identified defective or ineffective work processes/flows with related work areas and make appropriate recommendations for improvement or efficiency gains.

·Reported system problems to vendor and recommended temporary solutions or workarounds.

·Worked effectively with all levels of management, staff, customers and vendors.

COUNTY OF FAIRFAX, VIRGINIA

LMS Administrator/Business Analyst, Feb 2008 – May 2013

·Learning Management Administrator (LMS) for 5 years for 18,000 employees.

·Managed and maintained compliance training, including all IT development and maintenance, training certification databases, participant selection criteria for assignment profiles, training reports, training launch, reminder processes, etc

·Assisted in migration from previous Pathlore systems to new Learning Mgmt System

·Populated 13,000 non merit employees such as (Volunteers, Contractors and Federal) from the previous Path lore system manually to the new Plateau Learning Management System.

·Created, deployed, and supported Learning Activities/Courses as needed including creation and maintenance of online courses and complex curricula.

·Installed JAVA to PCs and tested to ensure software was working properly.

·Provided technical assistance to employees regarding the Learning Mgmt System software via phone, helpdesk tickets routed, or face to face.

·Provided and customized reports from the system including creation of reports via SQL queries and data validation.

·Assisted Information Security with confidential information which includes running reports on employees.

·Worked with internal and external clients to understand business needs and requirements, identified project activities, and recommended alternative approaches if appropriate and contingencies.

·Created documentation to aid new employees and provided link to access the LMS system online on or off-site.

· Handled ad hoc requests and designed basic reports.

·Delivered technical support to 48 agencies and manned the Computer Training Registration helpline.

·Provided Tier 2 and 3 support for Directors, managers, vendors and employees including but not limited to: Reset passwords, troubleshoot access problems, created new accounts, resolved error messages, trained users through an Employee Learning Center task and revoked access as required.

·Performed computer diagnostics to determine problems and issues.

·Identified defective or ineffective work processes/flows with related work areas and make appropriate recommendations for improvement or efficiency gains.

·Reported system problems to vendor and recommended temporary solutions or workarounds.

·Worked effectively with all levels of management, staff, customers and vendors.

· Point of contact to the organization on all LMS functionality in Learn Flex and any enhancements needed.

·Built courses and learning bundles in test and production environments.

·Managed all logistics of the LMS and its 20K active users.

·Introduced automation in the day-to-day training operations

·Customized security roles to enable customers with more reporting capabilities and system access.

·Trained fellow administrators and Project Managers on how to use the Learning Management System.

EDUCATION

STRAYER UNIVERSITY, FREDERICKSBURG, VA

Associates Degree, Business Administration

ADDITIONAL SKILLS

·Education Applications: Success Factors LMS, Plateau LMS, Pathlore LMS, Cornerstone LMS, e-FOCUS, Lynda.com



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