RABIH ISMAIL

Date of birth: Aug **nd, ****

Nationality: Lebanese

Languages: English, Arabic and French.

E-mail: adazyc@r.postjobfree.com

Tel. Mob: +965-********

Driving License (Kuwait – Dubai)

SUMMARY

Results-oriented F&B Brands Manager – Operations Manager with over 19 years of increasingly responsible experience within international and regional Hotels F&B corporations.

Proven leadership skills in operational planning and restaurants managements. Excellent trainer and strong detail orientation. Participated in a number of company restructuring initiatives to achieve highest total quality control and efficient administration.

Powerful communicator with proven ability to develop new customer experience propositions and launch effective campaigns. Possess strong sense of what types of differentiated services will be both effective for conversion and representative of the total brand.

Cross-culturally sensitive, able to provide strong hands-on leadership and motivation to teams.

ACHIEVEMENTS

Certificate Cornell University school of Hotel administration (Food service Management systems)

Selling Strategic program (SS1)

Pathways Development Program IHG 2007

Food and Beverage Management System Software

Fidelio and Micros System

Catering System

EDUCATION

College Hotel Management Industry/ Food Service Management Ecornel

Secondary College Protestant High School Lebanon

Primary ST.Elias School Lebanon

PROFESSIONAL EXPERIENCE

OPERATIONS MANAGER March 2018- Current

EM SHERIF RESTAURANT – EM SHERIF CAFE Kuwait

Operating the day to day business and planning the operation requirement to keep a high standard of food, service and the quality of staff that represent us.

Em Sherif café Avenues pre-opening

P& L management

Material control system and Micros

Analyzing and comparing business figures and market business share.

Restaurants License and document

Sourcing the best quality of products

Applying the HACCP system with certified staff

Daily Guest feedback and comments and daily feedback calls.

Planning the marketing calendar and social media plan.

Attentive to details and quality that makes us the role model consistency on food and service.

Our core is the Kitchen management details and quality to enjoy the kitchen production and productivity while applying the standard and the brand spirit.

Daily food tasting before every shift.

Double check on daily F.O.H and B.O.H checklist and procedure

Menu planning, recipes, costing, pricing and market survey analysis.

Staff Hiring, visa, accommodation, residency, medical card and ID.

Product quality and receiving procedures on handling our goods and recipe to ensure a consistent taste and best results on each audit.

Anticipating guest need and exceeding the expectations and to make it a great unforgettable experience.

Staff training and development and staff morale is one of the best exercise in our daily journey.

Its All about Trust and Respect…

Brands Manager July 2015 - February 2018

Global Catering Services Abu Dhabi& Dubai- UAE

Verdura Mediterranean cuisine, Diwan Al Hana restaurant, Bosporos Turkish cuisine, Nasr Restaurant, Liquid Nutrition, The Coffee Emporium & Lebanese Flower Restaurants

Responsible for day to day operations

Handling outdoor catering operations

Forecasting sales

Reporting to the C.O.O

Ensuring HACCAP in food quality, cleanliness & consistency

Achieving quarter KPI’s

Reduced F & B operations cost by 25% over 8 months

Diwan Al Hana pre-opening, new layout for restaurant and kitchen with equipment ready to operate.

Rebranded the restaurant with outsourced agency to attract more customers along with marketing campaign

Social media management

Pre-opening of Verdura Dubai and verdura Boulevard with feasibility study

Menu planning, recipe book, costing, Pricing and Photoshoot management

Final interview, Hiring, Training and staff development.

P&L analysis

Guest experience

Marketing Calendar, occasion planning and Marketing budget

Assistant Director of Food & Beverage Mar 2014- May 2015

Movenpick Hotels & Resorts

P&L analysis and Daily sales forecast

Planning the Banquet events and catering business

Guest experience program and survey

Staff training & development

Quarterly staff assessment and evaluation

Planning the yearly occasions

Manage the corporate business and groups

Pre-opening Al Bildani seafood restaurant

Hotel Duty Manager

Daily briefing and meeting

Restaurants Operation Manager Feb 2003- Mar 2013

Crowne Plaza Hotel kuwait Kuwait City- Kuwait

Sakura Japanese, Al Noukhaza Seafood Buffet, Shabestan Iranian

Ayam Zaman Lebanese, Ribeye Steak House, Fauchon French, Viagio Italian & Al Ahmadi Int’l)

Pre-opening team

Departmental trainer

Opening preparation, business planning & marketing strategy.

@Home catering with 7 different cuisine

Sakura restaurant opening of 5 new branches.

Viaggio Italian restaurant Pre-opening team

Al Mangaf restaurants Pre-opening

CAPABILITIES

Fast learner

Can work well with different types of people & under pressure

Effective Leader and/or Team worker

Can work efficiently without / with minimum supervision

Hardworking, trustworthy

Flexible in any working atmosphere – office, service or field.

Quality works even in longer hours of duty.

Projects positive attitude even under pressure.

Handling Guest Complaint

TRAINING CERTIFICATIONS

Manager of the year certificate 2016 – Global Catering services – Dubai, United Arab Emirates.

Al Noukhaza Seafood restaurant Pre-opening team 2012 – Cairo, Egypt.

Appreciation letter from the resident manager & the director of training &quality assurance for getting the first position for the DT audits (1/20) on 27th august 2006.

Cherish Program, Guest experience 2015

Star performer for the month of august 2006.

Appreciation letter from Crowne plaza General Manager for a job well done on 20th October 2004.

Thanks & appreciation letter from Kuwait Airways on 11th October 2004.

Thanks & appreciation certificate from Kuwait University for a training course for Japanese cuisine 10th December 2005.

Hotel Duty Manager

Best team awards for the month of June 2006.

Sakura kitchen & service team best team awards of June 2006.

Guest appreciation for the month of may 2006.

Star performer for the month of April 2006.

Certificate of appreciation for the outstanding service/performance.

Star performer for the month of February 2005.

Star performer for the month of January 2005.

Bartenders Certificate from the international free style bartending training Portugal.

Excellent team worker for the month of august 2005.

Excellent team worker bartender on 31st July 2005.

Certificate of achievement for Sheikha Salwa Sabah al-Ahmad basketball tournament 2005.

Be my Guest

Complaint Handling

CTC ( Craft Training Certificate)

ALDP ( Accelerated leadership Development Plan

SS1 ( Strategic Selling)

Hobbies

Cooking and discovering new dishes

Meeting and dealing with people

Travelling

Reference

Mr. Hani Kafafi

C.E.O Al Houda Company - Intercontinental Hotel Group

009**-********

Mr.Adel Kayed

General Manager – Ramada Hotel Kuwait

009**-********

REFERENCES

COMPUTER SKILLS

3

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