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Manager Employee Relations

Pasig, Philippines
December 04, 2019

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Voltaire Michael E. Maglente

Unit *** Bldg. N, Sorrento Oasis, C. Raymundo Ave. Rosario, Pasig City 091*-*******


Targeted Selection Certified Presentation End to End Recruiting Negotiation Communication Marketing Relationship Building Attention to Detail Listening Team Work Client Management Leadership


Recruitment Consultant (Officer Level)

Northern Trust (Northern Operating Services Asia, Inc.)

January 4, 2016 to October 22, 2019

Sourced, Interviewed and recommended placement of candidates for mid-level to senior and experienced managerial/professional positions across multiple businesses and departments within the bank namely operations, finance, HR, IT, risk and compliance, audit. Was instrumental in reaching the 800-headcount milestone (from 200 headcount in 2016) through end to end recruiting for the PH office

Was responsible for the end to end recruiting cycle from in-take meeting to sourcing to posting to interviewing to job offer and onboarding

Worked closely with hiring managers to develop job specifications and coordinated business unit interviews

Had significant experience in recruiting for various migrations from multiple locations of Northern Trust (Manila, Chicago, London, Limerick, Luxembourg, Melbourne, Singapore, Bangalore); Strong experience in stakeholder management from the locations mentioned

Developed the hiring manager interview guide which was adopted by all hiring managers across all business within the PH office

Forged and maintained partnerships with colleges and universities to strengthen campus recruiting and internship programs of Northern Trust

Leveraged on effective sourcing activations in ensuring healthy candidate pipeline while maintaining and developing cost effective ways to source candidates (social media, employee referrals, manager referrals, candidate referrals, job boards, job fairs, college recruiting, and general inquiries/unsolicited resumes)

Proactively engaged business clients, colleagues and vendors to ensure seamless hiring support.

Mentored, trained and coached associate recruitment consultants and onboarding specialist in the Talent Acquisition team

Maintained dedicated efforts to tap passive candidates and built candidate pipelines.

Promoted Northern Trust as an employer of choice to candidates and assists in equipping managers to do likewise

Forecasted and understood the client hiring needs and offer efficient hiring support with optimal TAT & cost.

Acted as a subject matter expert in providing recommendations to improve and solve problems within Talent Acquisition

Participated and contributed to the process improvement initiatives within TA

Shared weekly hiring updates to stakeholders and leads

Represented TA in client meetings for both new and existing clients

Continuously work towards improving business acumen of the assigned business units and advise clients in making right hiring decisions.

Advocated human resources policies, procedures, and practices to partners.

Sourcing Manager (Recruiting Officer I)

JPMorgan Chase Bank N.A. - Philippine Global Service Center

May 2015 – September 17, 2015

Managed sourcing channels in Recruitment to support volume hiring for Consumer and Community Banking and Mortgage Banking lines of business of the firm.

Managed 18 FTEs all of whom are sourcing specialists for phone screening and initial interviewing for entry level positions while ensuring daily targets are met and requirements fulfilled.

Responsible for generating leads daily through employee referral program, online job boards, and agency endorsements as well as offsite events such as Manila and provincial job hiring events.

Successfully increased Employee Referral Program employee participation rate from 7% to 32% in a matter of 1 month. Created, conceptualized programs and promotions for employee referral program for the whole firm. Communicated and executed said program across all lines of business of the firm and ensured monitoring of employee referral participation rate and used it as basis for program improvement.

Partnered with key stakeholders in order to ensure all sourcing initiatives are well communicated and effectively executed. Collaborated with stakeholders in developing long-term strategies to deliver hiring demands of their respective line of business.

Recruiting Specialist (Supervisory Level)

JPMorgan Chase Bank N.A.-Philippine Global Service Center

May 2013 – April 2015

Supported entry level hiring for Consumer and Community Banking (CCB) mainly for positions in Telephone Banking, Card Services, Fraud Claims and Disputes. Had an opportunity to also do exempt hiring for CCB for a time on top of volume hiring requirements

Conducted end-to-end recruiting to ensure 100% fulfillment rate for volume hiring while working closely with hiring managers and communication assessors.

Partnered with HR Service Delivery and L&OD departments to ensure successful onboarding of hires from time of offer acceptance to day 1 induction

Participated in recruitment offsite activities in partnership with sourcing team such as exclusive recruitment events, mall-based job fairs, agency recruiting, and provincial job fairs

Collaborated with team members in recruitment related process improvement projects

Was consistently in the top 5% in team rankings year on year

Represented the CCB Recruitment in major HR interventions such as Q-storming, EOS post activity

Recruitment Supervisor (Corporate Hiring)

IBEX Global Solutions (formerly TRG Philippines, Inc.)

July 2009 to May 2013

Conducted End-to-end recruitment for operations support and corporate hiring (sourcing, selection, placement, on boarding, induction) across 3 sites of TRG

Supervised 1 recruitment associate and 1 contractual employee

POC for Recruitment offsite activities (Job fairs, Campus recruitment, agency/vendor management)

Represented Recruitment in client presentations for account acquisition and expansion

Actively supported volume hiring as well as IJP Processing

Promoted from Recruitment Specialist to Recruitment Lead in a span of less than year

2010 Employee of the Year

Recipient of multiple Employee of the Month Awards

Successfully placed 99% of company hiring requirements (support) without having to resort to agency hiring

Facilities Administrative Assistant

July 2008 – July 2009

Corporate vendor/contractor/supplier relations management (contract management, pricing/terms negotiation, payment processing, maintenance scheduling)

Procurement management (office equipment, IT hardware equipment, office supplies, janitorial supplies, consumables)

Coordination with Building administration

Fixed assets inventory management

Operations Assistant (project-based)

LBP Services, Inc.

April – July 2007, deployed to Asian Development Bank

Regional Technical Assistance 6237: Phnom Penh Plan (PPP) for Development Management Phase 2

Social Sectors Division, Southeast Asia Department

Served as the ADB Headquarters focal person/international coordinator and liaised with counterpart focal persons and national coordinators from various ADB Resident Missions across the Greater Mekong Subregion (GMS) and Key Government Ministries in the GMS (Cambodia, China, Lao PDR, Myanmar, Thailand and Vietnam)

Assisted in the implementation of all PPP events, which include learning programs, Top Development Management Program, Steering Committee and Advisory Board meetings, among others

Over-all in charge of the logistical and administrative requirements of the project such as drafting of letter of intents for partner institutions, drafting and sending of invitation for nomination for all training programs, responding to applications and nominations, preparing of acceptance letters, administrative guidelines and program information, etc., coordinating hotel bookings and airline reservations for participants and resource persons

Pre-screened applicants (international junior to senior government officials and civil servants) through conducting phone interview

In charge of the timely dissemination of PPP publications to authors, co-authors, partner institutions and PPP alumni. Maintained and updated mailing lists and alumni databases.

Administrative/Research/Training Assistant (project-based)

Asian Institute of Management

January 2004 – January 2007

Regional Technical Assistance 6050: ADB-AIM Networking Project

Center for Development Management;

Citigroup-AIM Microfinance Institution Management Training Accreditation Program, Microfinance in MBA Project

Served as the POC of the ADB-AIM Networking Project

Organized the 2nd run of the Quality Training for Microfinance Institutions participated by over 30 microfinance practitioners from all over Asia (under the Microfinance in MBA Project in partnership with Citigroup)

Assisted the project director and the project manager in doing reports, writing proposals, gathering of data for selected research activities of interest to ADB

Carried out events planning, coordination and documentation for proceedings seminars, workshops, conferences which were mostly attended by foreign participants

Coordinated the AIM publication on Results-Based Management entitled, “Managing for Results, Managers of Results.” Contributed in editing, proofreading and coordinating with key people/units such as layout artists, printers, editors

Single handedly organized the ADB-AIM Inaugural Networking Conference on Selected Issues in Banking, Microfinance and Regional Economic Cooperation last 21-22 January 2004 just two weeks after assuming position

Co-conceptualized the design and maintained the official website of the ADB-AIM Networking Project. Contributed most of the contents in the website (e.g. news articles, transcriptions, events proceedings, photos, etc. (

Awarded a Certificate of Recognition by the AIM Human Resource Services for exemplary contributions to the Employee Programs of the AIM Employee Relations Committee last January 2006


De La Salle University – College of Saint Benilde

June 1998 - April 2002

BS Business Administration Major in Computer Applications

Dean’s list – Second Honors (2nd term, SY 1999-2000)

Dean’s list – Second Honors (2nd term, SY 2000-2001)


Tennis, Travel, History, Technology, Geography, Music

CERTIFICATION Targeted Selection Interviewing (TSI) Certified (2013)

HR TOOLS Taleo (ATS), PeopleSoft, Oracle Business Intelligence, SharePoint

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