CONTACT Block *, Street ***, Building ***,

Fahaheel

Mahboula

Kuwait, 50000

E-mail: adazsq@r.postjobfree.com,

adazsq@r.postjobfree.com

Phone: +965-********

WORK

EXPERIENCE

WAHAJ Boulevard Hotel, Kuwait 30th Sep 2019 — Present Interglobe Technology Pvt. Ltd 15th Dec 2017 — 10th Jun 2019 Stealth Mode Pvt.Ltd 01st Dec 2016 — 14th November 2017

WNS global services 28th May 2015 — 25th Nov 2016

Reservation & Customer Service Executive

Answering customers' phones, as well as emails and inputting information into the reservation system (Opera, PMS, ORS). Informing customers about the package plans and hotel services. Postponed, preponed, and canceled reservation on requests of guests. Collecting advance deposit for reserving and canceling bookings of rooms. Making tentative bookings for guests and canceling them if not confirmed by them within stated time. Ensured maximum occupancy of the hotel with prompt and courteous services. Outstanding customer service and sales capabilities that lead to increases in sales and positive customer experiences that reflect on the business. Process Associate ( Customer Service, Hotel Reservation Executive) Proactive Hotel Reservation & Customer Relation Associate and Customer Service professional offering 4+ years experience in Sales and Customer Service. Making the reservation on GDS Amadeus, & Galileo as a well as on Opera PMS Able to remain calm and level-headed when faced with distressed travelers. Friendly nature and hard-working attitude enabling the ability to meet any challenge in fast-paced environments. An email and phone call support Associate position to help passengers regarding Jury's Inns Hotel reservations respond to their questions, update them about new products and services, and resolve issues. Read e-mails and sort them according to priority, Save important e-mails on secure folder and extract attachments for preparing official records. Answered all mails and calls received by clients and resolved their queries and complains on a daily basis. Ensured that all the e-mail communication activities are performed in accordance with the company policies.

Operation Associate (Sales & Customer Service Executive) Assisting customers with computer related purchases Over the phone,Chat and Emails Consistently generated additional revenue through skilled sales techniques Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts Greeted customers upon Call and handled all credit transactions Assisted customers over the phone regarding product, promotions and orders Maintaining Tracker of Resource Details (purchase order, purchase request, pay rate,). Mailing purchase order details – invoicing for billing.Processing invoices. Handle customer inquiries, complaints, billing questions and payment extension/service requests.

Maintaining group mailbox.

Sr.Operation Associate (Customer Service Executive) Dedicated and customer service-oriented individual with defined skills in providing exceptional services in healthcare settings. A pleasant person who has an inherent ability to get along with people owing to a helpful attitude.First-hand experience in communicating with patients, hospital staff and visitors in a polite and helpful manner, as reflected in the facility’s policies and practices. SAMEEUR RAHMAN

SAMEEUR RAHMAN 1

Especially talented in independently prioritizing healthcare customer service work flow including work queue management and insurance verification. rack record of effectively monitoring department work queues and providing correlating feedback.

QUALIFICATIONS BSEB patna

Sr secondary school, 53.60 % Mar 2012

physics,chemistry,mathematics

BSEB patna

High school, 63.60% Mar 2008

EDUCATION 10th class qualified from 1st april 2007 — 30th march2008 12th class qualified with science 5th july 2010 — 1st march 2012 J M HIGH SCHOOL KAMTAUL

ISLAMIA COLLAGE DARBHANGA

KEY

QUALIFICATIONS

Competent and diligent professional; offering over 48 month of experience across Hospitality, Public Relation and customer service as well a online sales ;I have worked as a Sr.Operation Associate- (customer Service executive) at WNS global services Ltd, and then worked for Stealth Mode Pvt Ltd as a Customer Service & Sales Associate then worked for InterGlobe Technology Pvt Ltd as a Process Associate (Hotel Reservation & Customer Service Executive) making reservations on GDS & on Opera PMS). and now working for WAHAJ Boulevard Hotel as a Reservation & Customer Service Executive Key contributions to developing new business and revenue streams, customer-value maximization, Outstanding customer service and sales capabilities that lead to increases in sales and positive customer experiences that reflect on the business. Relationship development. Professional outlook, along with multi-tasking, time and people management, learning and organisational skills and perfectionist attitude, with fine attention to details.

• Reservation Executive • Customer Relation

• Records Management • Call Handling

• Specialists Connection • Email and Chat Handling

• Complaint Resolution • Back End Operations

Shipping &; Purchasing Billing & Invoicing

REFERENCES Available upon request

PERSONAL

DETAILS

Father,s Name ;Late Mr Badeeur Rahman

Date of Birth ;18/06/1991

Gender ;Male

Language known ;English,Urdu,Hindi

Marital status ;Married

Nationality ;Indian

DECLARATION I hereby declare that the information furnished above is true best of my knowledge SAMEEUR RAHMAN 2