Customer Service Manager

CURRICULAM VITAE

Name : MAE HOPE C MANILA

Address : BLOCK 3 ST 57 AL- FARWANIYA KUWAIT

Email : *************@*****.***

Phone : +965-********

What’sapp No: +63-947*******

PERSONAL DETAILS:

Date of Birth: 24/09/1986

Birth place: MANILA

Marital status: MARRIED

Gender: FEMALE

Nationality: FILIPINO

Religion: MUSLIM

Passport no: P0381138A

Date of issue: 27/09/2016

Date of expiry: 26/09/2021

PERSONAL SUMMARY :

Seeking a Challenging career with multinational organization that provides an opportunity to capitalize youth skills, strength and capabilities in the field of admin. I am a quick learner who can absorb new ideas and can communicate clearly & effectively when working with people of all levels. Right now looking forward to join as an document controller and customer service representative position which will provide challenge, valuable supervisory experience, and opportunity for career advancement where I will be surrounded by like-minded individuals who strive to break records and deliver excellence within a culture that is built on honesty, trust, passion for retail, respect and recognition.

ACADEMIC QUALIFICATION:

2005-2008 PHILIPPINE COLLEGE OF HEALTH & SCIENCES INC.

Bachelor’s degree in Nursing

2003-2005 UNIVERSITY OF PERPETUAL HELP-MOLINO

AHSE- Associate in Health & Sciences Education

CERTIFICATION

"IELTS"- International English Language Test System last Feb. 2010 under IDP phils. at pioneer house Makati paseo de roxas legaspi village Makati city, phils with a passing band score of 6.0.

"FIRST AID" held at 1813 claro m. recto avenue manila last Feb. 2008.

KEY SKILLS AND COMPETENCIES:

Management

Retail

Personal

Customer Service Management

Performance Tracking

Cash & Banking

Inventory Management

Stock Loss Prevention

Team Building

Retail Knowledge

Driving Sales

Customer Focused

Commercial Awareness

Competitor Analysis

Visual Merchandising

High Level of Integrity

Negotiating

Creative and Analytical Mind

Good Listener

Good Communication

Proficient in MS OFFICE

I.T SKILLS:

Graphic User Interface : MS Office (Microsoft Word, Microsoft Excel and Power Point)

Operating System: windows Xp,7,10 & Oracle Program

WORK EXPERIENCE:

Company : HONDA MOTORS Co Ltd.

Period : 2010 to 2012

Designation : DOCUMENT CONTROLLER

Job Description:

Showing product as per customer requirement.

Cross selling and offering promotion

Initiates and/ or implements corrective action as needed in order to that the excellent standard of service

Handling accountancy.

Report submission to manager.

CURRENTLY WORKING:

Company: CITY CENTRE DASMA. (Kuwait)

Period : October2012 to Present.

Designation: Customer Service Supervisor

Job Description:

Managing and supervise the entire cashier.

Handles 12 to 14 cashier.

Manage incoming and outgoing cash effectively on a daily basis.

Analyze cash flow mechanism of the company and prepare monthly variance report.

Maintain security and confidentiality of financial records.

Develop strategies to optimize cash position of the company.

Reports to a manager or head of a unit for all financial transaction.

Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner.

LANGUAGES KNOWN:

Language

Reading

Writing

Speaking

English

Excellent

Excellent

Excellent

Tagalog

Excellent

Excellent

Excellent

Arabic

NO

NO

GOOD

DECLARATION:

I hereby declare that the furnished above data is true to best of my knowledge and belief.

Sign: Date:

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