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Manager Customer Service

Shreveport, LA
December 03, 2019

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Hope Houston

Deployment Tech for Ochsner - Strategic Staffing Solutions

Springhill, LA 71075


A challenging career which will allow me to both further utilize my education and management background to further your establishment and myself. Work Experience

Deployment Tech for Ochsner

Strategic Staffing Solutions

July 2019 to Present

Responsible for installing software for various organizations. Configuring software, making required software changes, providing support to end users, testing software products, and handling requests for systems enhancements. The able to demonstrating the following skills of computer proficiency, good communication skills, troubleshooting, being able to perform well under pressure, flexibility, and availability for travel.

System Support Specialist

General Dynamics (GDIT)

May 2018 to June 2019

IT Service Desk, working with Service Now creating incident and request tickets for troubleshooting or updating active directory.

Deployment Technician


November 2015 to May 2018

This is a temo agency that has various technical jobs. I've had several different technical jobs with them. Upgrading their phone system from POTS to VOIP. I tracked phone placement, old number and new number, verifying dial tone & internet connectivity on both phone and PC after installation. Computer inventory update for a local car auction facility. Created a formal list of who has what computer and where its located.

Reimaged computers for a local bank in Shreveport, which encompasses all the processes involved in getting new software or hardware up and running properly in its environment, including installation, configuration, running, testing, and making necessary changes. Testing and adding digital additional cable boxes to customers accounts. Instructing the customers on how to install them at home


Russell Cellular / Verizon

January 2014 to December 2014

Managed two sales representatives, activated new / used cell phones, troubleshot cell phone issues, coaching, inventory, and cashiering

Customer Assistant


February 2008 to September 2013

Assisted customers over the phone and through instant chat (business and residential) with their DSL connection. set up of a modem and a computer. Perform simple PC troubleshooting and basic explanation of the DSL service.

Service Lead - AT&T Assisted other customer assistants with various troubleshooting situations, sometimes through instant chat or peer to peer coaching. RAM/ Relieving Acting Manager - AT&T

Managed a team of my peers during a time when the actual manager was away for a week or longer, peer to peer coaching and mentoring, other managers would include them mentoring me as a future manager.

Tier 1 Tech Support

Teleperformance - Shreveport, LA

November 2004 to January 2008

During my employment at USSC I had various positions in tech support from Comcast Cable TV, Bellsouth DSL, & Sprint Cellular services.


Virginia College - Bossier City, LA



Lan/wan, Networking, Wireless, Cellular, Customer service, Excel, Lan, Microsoft word, Word, Wordperfect, Etiquette

Additional Information


• LAN/WAN Connectivity, Networking, Wireless

• Wireless Cellular 3G/4G

• Customer Service

• Phone/Office Etiquette

• Software: All Windows operating systems, Microsoft Word, Excel, WordPerfect

• Static IP

• Network configuration, troubleshooting, Updating software, and installing hardware.

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