I’m Ramona R. Parks
Chattanooga, Tn. 37406
423-***-**** Cell (423-) 356-0924
Excellent communication skills, verbal and written. Highly dedicated, dependable, honest and reliable. Highly motivated to learn new skills and tasks. I am able to work well independently and also work well with a Team. Excellent telephone and typing skills. Experienced in working with Microsoft Applications. Excellent documentation skills. Excellent interpersonal skills. Completes daily and monthly tasks without prompting. Easily accepts new assignments that will ensure that the daily operations of the department maintains its standards to the highest quality.
October 2015-September 2019
Blue Cross Blue Shield of Tennessee 1 Cameron Hill Circle-Behavioral Health Navigator
●Providing assistance to members over the phone with information regarding Providers.
●Assisted with Crisis Calls, made outgoing outreach phone calls to members. Received incoming phone calls. Managed daily incoming referrals for assignments to Case Managers.
●Offered members Behavioral Health Case Management Services. Documented in templates on reporting members progress. Provided members with available resources and entitlements programs in the community.
●Assisted with incoming phone calls for the Utilization Management Team and assisted Inpatient Providers with locating aftercare Providers and community services for members.
August 1985 August 2013
Fortwood Mental Health Center Holtzclaw Ave. Case Management Supervisor
●Supervised 25 +case managers that advocated and provided services for the Chronic Mentally Ill and Substance Abuse Population
●Worked with various community resources in the Hamilton County area. Worked closely with Nurses,Therapists and Doctors .
August 1983 August 1985
Moccasin Bend Mental Health Institute Moccasin Bend Rd. Psychiatric Technician
Education - Spelman College- Atlanta Ga.- Psychology B.A. 1983