Drexel Hill, PA
Seeking a Customer Service, Sales, or Sales Position that will enable me to utilize and expand my experience to improve customer satisfaction. A sales or call center position in a fast-paced environment. Senior Customer Development Advisor
Iron Mountain - Royersford, PA
September 2018 to February 2019
Grew assigned accounts • Retention of current Iron Mountain customers • provided solutions to meet customer needs while uncovering and selling new opportunities for revenue growth quota attempt • Provided solutions that included information management, digital transformation, secure storage and logistics Digital Marketing Specialist
HIBU - King of Prussia, PA
July 2017 to April 2018
Fearlessly prospect and cold call new SME's across the country to present the value of HIBU's advertising and marketing solutions, such as websites, SEO/SEM, and mobile optimization Execute sales strategies and deliver effective sales presentations with passion for clients Study to become an expert in all HIBU products, solutions, and systems Follow up with clients to build a trusted advisor relationship Sell in a highly productive and competitive environment achieving and exceeding sales objectives Personal Care Assistant
Took care of my parents on a 24-hr supervision and care. 07/15 - 7/17 Perform all duties necessary for personal care.
I.C.E - Orlando, FL
April 2015 to July 2015
Handled outbound calls to prospective active and or retired military and government employees Required to meet sales goals expectations
I was able to achieve sales rewards and spiffs as well as meeting daily and monthly goals Enhanced customer satisfaction, problem resolution and retention Developed customer relationships
Reviewed purchases routinely and recommended additional savings opportunities Consistently exceeded my individual sales goals
Provide training for customers on internet features and functionality while visiting govvacationrewards.com WORK EXPERIENCE
Personal Care Assistant
June 2012 to March 2015
Took care of my parents on a 24-hr supervision and care. Perform all duties necessary for personal care.
Connextions - Orlando, FL
February 2011 to June 2012
Responsible for maintaining a book of business that involves prospecting for clients. Gather information on shipping methods and habits from businesses. Consistently maintain accounts and gain revenue for FedEx. Offer resolutions and customer service.
Continue to build value on sales calls to maintain retention for exclusive FedEx clients. Make shipping more efficient and cost effective for the clients. Telesales Division
Staples Corporate Office - Orlando, FL
July 2006 to December 2009
Increase provided book of business from 650 clients to 1150 clients Responsible for managing all 1150 national customer accounts with an emphasis on driving sales through selling office products via online or phone.
Enhance customer satisfaction, problem resolution and retention. Develop customer relationships.
Review purchases routinely and recommended additional savings opportunities. Provide training for customers on internet features and functionality while visiting Staples.com. Consistently exceeded my individual sales goals.
Tru Green Chemlawn - Orlando, FL
January 2004 to January 2005
Responsible for residential lawn care services - aerating, fertilizing and treating lawn conditions. Route located in the eastern sector of Orlando and surrounding areas. Successfully handle customer inquiries regarding lawn treatments, pre-conditions and other issues. Handle around 30-40 customers per day and embraced that taking care of the customer was the main priority. Home Equity Specialist
J.P. Morgan Chase - Houston, TX
January 2002 to January 2004
Responsible for handling home loans and line of credit for customers. Make outbound calls daily to potential clients to sell home equity loans and line of credit. Help customers with home improvement and other financial needs. Successfully provide resolutions to any client concerns. High school or equivalent in Business Management
Austin Community College - Austin, TX
Tarrant County College - Fort Worth, TX
Self-starter and works well without supervision
Sales goals achieved, recognized for being top producer for 5-6 consecutive months Ability to prioritize and remain focused
Skilled at learning new concepts quickly while working well under pressure Exceptional customer service
Microsoft Word/Excel/Outlook/Power Point Presentation Excellent organizational skills
CERTIFICATIONS AND LICENSES