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Customer Service Manager

Inverness, FL
December 03, 2019

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Route / Warehouse / Logistics Manager

La Flor Spices - Hauppauge, NY

November 2016 to September 2019

Oversee the routes, drivers and delivery of products to Supermarkets in the tri-state area, as well as coordinate pick up and delivery of LTL and TL shipments country wide.

Monitor and admin parking, GPS, and Fuel card Applications and systems. Assist in daily operations of production, in order to help complete orders for distributors, and customers. Support 12 vehicles in the service and maintenance of such. Oversee warehouse operations and customer service, including the inventory of finished products. Proficient in the use of WMS system SAP.

Warehouse/ Inventory Control Manager

Air Techniques, Inc - Melville, NY

March 2009 to November 2016

I was directly responsible for the receiving, control, stocking and handling of all material and inventory within the company, overseeing warehouse operations, as well as the equipment used throughout the facility. Responsibilities include direct communication and interaction with QA, QC, Industrial Engineering, Purchasing, Accounts Payable, Customer Service, Machine Shop, and Production Control. Duties include

• Manage operations in material control, shipping and receiving of inventory, raw material and finished goods to Customer / departments

• Manage inventory (up to 18000 SKUs within a 65000sq ft warehouse) replenishment process and analyze changes to inventory levels based on historical data and input from sales/ Manage Cycle count program

• Experience with RF bar code scanning, warehouse management systems, and system KEN


Inverness, FL 34452


Recently relocated to Florida do to the economic changes and challenges in New York. Looking to give a company my skill set and experience to help you grow and develop. Your consideration in my qualifications would be appreciated so I can thrive in the community I an now living in. implementation

• Minimize costs in areas including overtime, materials, time and redundancy

• ERP; working knowledge of EPICOR Vantage system, assisting with the Min/ Max/ KanBan replenishment program

• Review and report productivity and efficiency results to Warehouse Manager on a daily basis

• Computer: Microsoft Word, Excel, Windows 2000, XP, and Vista

• Ability to work effectively under pressure in a fast-paced environment, managing multiple priorities

• Trained in Lean Manufacturing and 5s implementation

• Work closely with vendors, suppliers, customer service, purchasing, and production control to support and supply products/parts and expedite shipping of finished goods

• Form and maintain relationships with IT, accounts payable, accounting, to identify, reconcile and solve inventory, ERP system changes and adjustments, and Gross Profit and costing related issues

• Troubleshoot problems and institute corrective action plan

• Dispatch trucks and personnel as needed to various locations

• Planned pickup and delivery schedules

• Conducted inspections of warehouse and equipment- for safety and personnel

• Trained and managed personnel who achieved significant improvements in their productivity

• Interviewed, selected, trained and assigned new personnel Operations/Compliance Officer

Mitchell Machinery Moving - Copiague, NY

August 2007 to December 2008

Please see below for more information

Warehouse Manager/ Cust. Serv Rep

HD Supply - Wildwood, FL

June 2005 to May 2007

• Interacted with representatives from major construction co.'s and supervised the loading, routing and deliveries of water and sewer construction materials to the construction sites on a daily basis.

• Directly responsible for the receiving, control, stocking and handling of all material and inventory within the company, overseeing warehouse operations

• Dispatch trucks and personnel as needed to various Construction Sites and Delivery Locations

• Planned pickup and delivery schedules

• Investigate customers' complaints involving such matters as damaged items, overcharges and delay in shipment and made necessary adjustments.



April 2005 to May 2007

Residential Home inspection of new and used resale homes, for buyers. Operations /Compliance Manager/ Field Supervisor

Mitchell Machinery Moving - Copiague, NY

October 1996 to March 2005

-Manage operations in Shipping and Receiving, Logistics trucking, and Rigging operations

-Dispatch trucks and personnel as needed to various locations, book Internet based broker loads.

-Successfully performed all operations of the company in the absence of the owner.

-Directed activities of workers engaged in rigging, moving and relocation of machinery.

-Attended equipment and plant closer auctions for marketing purposes

-Recommended changes in rigging procedures to expedite the safest way to move the machines in the shortest time period.

-Assist and supervise the disassembly and reassembly of machinery within the standards of supplied blueprints and/or applicable drawings.

-Assisted in the Purchasing of rigging equipment to perform safer rigging procedures

-Supervise employees,

-Planned pickup and delivery schedules

-Duties also included: estimating, expediting and scheduling jobs, direct interface with all customers and vendors, answer all questions relating to jobs

-Wrote, designed and implemented safety procedures in accordance with OSHA standards.

-Examined items to be moved, to ascertain approximate weights and type rigging as well as crating required.

-repair and maintain equipment, trucks and Forklifts

-Investigate customers' complaints involving such matters as damaged items, overcharges and delay in shipment and made necessary adjustments.

-Interviewed, selected, trained and assigned new personnel.

-Monitor and maintain Log books and calculate and document fuel/mlg reports EDUCATION

Associate in Manufacturing technology

Suffolk County Community College - Brentwood, NY

Emery Riddle Aeronautical University in Aeronautical technology Daytona Beach, FL

Certificate in Implementing Change Through Kaizen Events/ Performance Management & Skills Development Workshop/ 5s Systems & Auditing for Lean management Greystone Business Solutions - Melville, NY



Inventory control


Supply chain





Operations Management (10+ years)

Manufacturing Experience



Analysis Skills

Tractor-Trailer Experience


Customer Service

Customer Relationship Management


Office Manager Experience

Mechanical Knowledge

Mechanic Experience

Mechanical Engineering Experience

Mechanical Design


Lean Manufacturing


Electrical Experience

Plumbing Experience

Computer Literacy

Commercial Driving Experience

Warehouse Management System

Warehouse Management

Shipping & Receiving

Route management


ERP Systems

Forklift Operator

Forklift maintenance

DOT knowledge

Internet Logistics

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