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Manager Customer Service

Denver, CO
December 03, 2019

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Denver, Colorado


Summary and Skills

As an accomplished Supply Chain and Operations Executive, I maximize profits and productivity while controlling costs in competitive, quickly changing environments. Delivering success with Fortune 500 leaders like Nestle and Yoplait USA, to promising startups. I have made my mark through leadership, process redesign, savvy negotiation, organizational re-engineering and an exceptionally collaborative management style.

Selected Accomplishments/Key Skills

Nestle’s frozen food division; reduced yearly supply chain costs $10M, and saved an annual $6M with a savvy warehouse acquisition.

Saved ~$4M and delivered a 44% profit margin for Suncore; identified and deployed a cost effective contract manufacturer.

Controlling costs while boosting quality and customer satisfaction

Forging strategic third party alliances, improving production, logistics and profit margins

Developing and presenting capital project requests, facilitating acquisitions

Consolidating manufacturing, warehousing and delivery operations, cutting costs

Turning around sub-standard operations

Creating production innovation to reduce inventory

Professional Experience

Boulder Brands Inc, Division of Pinnacle Foods Inc

$400M CPG Division (Earth Balance, Smart Balance, Udi’s, Evol)

Director of Inventory Control and Analysis – Boulder, CO (2015- July 2019)

Joined the company to assist in the Supply Chain transition from New Jersey to Boulder CO. Shortly after the transition Boulder Brands was purchased by Pinnacle Foods LLC and now recently acquired by Conagra Brands. Directly responsible for the inventory control function for 4 frozen and 4 refrigerated 3PL’s. Provide the Leadership team with bi-weekly/Monthly updates on At Risk Inventory. Work closely with the Supply Planning team to manage inventory levels and bring resolution to At Risk Inventory. Provide analysis and direction to Sales and Marketing teams on product renovation execution within the Supply Chain.

Create, Improve & Streamline Processes. Working closely with the Pinnacle Foods QA team and the operations team at our 3PL, developed and implemented a process to support our QA teams Positive Release Process.

Developed an inventory at risk process that identified products 4 months prior to reaching their stop ship dates. Utilizing our Secondary Market channels, optimized our inventory value recovery.

Suncore Products (Who Nu?™ Cookies)

Launched 2011, achieved $17M 2012

Vice President Operations & Supply Chain – Denver, CO (2008 – 2014)

Recruited to provide operations leadership for promising startup. Oversaw multi-site manufacturing, warehousing, distribution, inventory control, production planning, ingredient purchasing (MRP), and forecasting, sales cost control and customer service. Responsibilities included the management of a $1.4M budget and full COGS P&L responsibility.

Led Cost-Effective Contract Manufacturing Initiative. Suncore sought a contract manufacturer to support their national product launch. Pinpointed a highly flexible operation that agreed to partner with us. Maintained 3.5 weeks of supply, reducing costs from a projected $5.40 per case to $3.07 with no loss of quality. Efforts saved $4M and delivered a 44% profit margin.

Slashed Third-Party Logistics Costs. Suncore faced a 45% warehousing rate increase, which would negatively impact margins. Assessed the company’s needs, located a new vendor to provide a multi-site logistics operation. Negotiated a favorable contract that reduced freight and storage by $.02/case.

Consolidated Process, Reducing Freight Costs. Suncore’s shipping costs for Wal-Mart were out-of-control. Developed and implemented a distribution consolidation solution that cut the per-case shipping cost to $0.68, saving ~$70K.

Negotiated Favorable Shipping Costs for National Product Launch. As a startup, Suncore needed a supply chain that would provide a realistic cost-per-case shipping estimate. Designed a supply chain to meet the overall business plan. Identified and selected a 3rd party provider, implemented the necessary ERP system to facilitate the launch and negotiated a $1.43 cost per case.

Nestle Prepared Foods

The $4B frozen food division of $140B industry leader

Director of Distribution Operations – Solon, OH (2006 – 2008)

Promoted to manage six plants and seven warehouses. Directed operations, contracts, customer service and inventory control with four direct reports.

Delivered Warehouse Solution, Cutting Supply Chain Costs. Nestle needed to offset costs as the division grew rapidly. Developed a company-owned dedicated warehouse, adjacent to the manufacturing facility, reducing yearly costs $10M.

Propelled Cost-Saving Acquisition. Recognized the advantage for the Nestle division to turn their logistics provider lease into a purchase. Creating and presenting a capital project request, achieved executive level buy-in, assisted in the acquisition and saved an annual $6M.

Nestle Prepared Foods

Logistics Manager – Englewood, CO (1997 – 2006)

Recruited to direct 3rd party warehousing, production, planning, inventory control, budgets, forecasting and secondary market sales, managed a $3.2M budget and a staff of five.

Created Zone-Focused Production, Cutting Expenses. Nestle was experiencing spiraling freight costs due to excessive cross region distribution. Developed a plan for each plant to optimize their SKU production to support their immediate region. Restructured production planning and deployment. Saved an annual $350K.

Improved Forecasting. The company’s forecast absolute accuracy was 72%. Sensing that the Marketing Department, who was in charge of the forecast, was a bit too optimistic, proposed that the Logistics Department take control of the process. Purchased the appropriate software, executed the process and generated $507K in savings with reduced inventories, salvage sales and obsolete packaging and materials.

Additional Relevant Experience

Operations Manager, Yoplait USA Minneapolis, MN

Contract Operations Manager, Yoplait USA Buffalo NY

Education and Certifications

Bachelor of Science, Accounting (B.S.) – Northeastern University, Boston, MA

Six Sigma Black Belt (SSBBP) 7/2019 Certificate# 28553685

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