Expected Associate of Applied Science Degree in Information and Technology Support in December of 2019. Member of the Salesforce/Deloitte Pathfinder training program. Highly skilled in troubleshooting hardware and software for desktops/laptop/tablets. Experience with customer support over the phone, internet and in person. Experience with Ticketing System.
VOIP Phone Setup
VOIP Phone Support
Test Out: PC Pro
Information and Technology Support, Associate of Applied Science
Expected - 12/19
Ivy Tech Community College
Cisco router and switch set up.
Structured Query Language experience.
Pathfinder Program - Expeditioner
Salesforce – Ivy Tech Community College
Badges earned 50 Badges, 36,425 points
Customer Service Representative
1/2018 – 5/2018
Information Technology - Intern
Indiana Department of Transportation
Configured Cisco VOIP phones
Supported users with their security software
Trained users on the application called mobile Iron
8/2016 – 8/2017
Bonanza Steak and Barbeque
Silver Medal Winner, ITSP Statewide Challenge