Expected Associate of Applied Science Degree in Information and Technology Support in December of 2019. Member of the Salesforce/Deloitte Pathfinder training program. Highly skilled in troubleshooting hardware and software for desktops/laptop/tablets. Experience with customer support over the phone, internet and in person. Experience with Ticketing System.

Skills:

VOIP Phone Setup

Hardware Installation

Virtualization

VOIP Phone Support

Load Software

SQL

Certification:

Test Out: PC Pro

EDUCATION:

Information and Technology Support, Associate of Applied Science

Expected - 12/19

Ivy Tech Community College

Cisco router and switch set up.

Structured Query Language experience.

Pathfinder Program - Expeditioner

8/2019

Salesforce – Ivy Tech Community College

Badges earned 50 Badges, 36,425 points

WORK EXPERIENCE:

Customer Service Representative

1/2018 – 5/2018

Dunham’s Sports

Information Technology - Intern

5/2017–11/2017

Indiana Department of Transportation

Configured Cisco VOIP phones

Supported users with their security software

Trained users on the application called mobile Iron

Bus Boy

8/2016 – 8/2017

Bonanza Steak and Barbeque

Awards:

Silver Medal Winner, ITSP Statewide Challenge

4/2019

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