Manager Payroll

Sujeet Kumar

Integrity – Passionate – Visionary – Selfstarter/motivated – Result Oriented

© +91-955******* / 893-***-**** (Alt.)

@ adazie@r.postjobfree.com

Life Philosophy: “Life has no remote. Get up and change it yourself!”

WHO AM I?

A multi-dimensional professional with over 17 years of work experience in managing Large Operations in HR / Finance / Payroll.

STRENGTHS:

Run Large Operations Stretch Capabilities Win-Win Approach

Customer Advocacy Coaching & Mentoring People Care

Core Competencies:

Shared Services Set up Manage Cost & P/L Transition (Fix & Lift / Lift & Shift)

Talent Acquisition SOX & Compliance Internal & External Audits

Vendor management Transformation & Automation Service Delivery

PROFESSIONAL JOURNEY:

Manager – Head of AMEA HR Shared Services Aug 2013- Till date

DXC. Technologies; Chennai – India (Legacy CSC):

Part of Global Shared services team and heading HR Shared Services & Payroll Operations for ASIA, ANZ, UKI, South Africa, Fiji, Mauritius & Middle East (Dubai, Saudi Arabia, Oman, Qatar, Brunei, Jordan, Egypt, Israel, Morocco, Nigeria, Tunisia, Turkey)

The Global HR Shared Services scope and ownership includes - HR Customer Service Centre, Run & maintain Hire to Retire function including Payroll Operations, Comp & Ben / Total Rewards, Master Data Administration, System Testing, SOX, Statutory Compliance, Audits & Vendor management.

Develop, syndicate and coordinate the long-term strategy for the India & ASIA shared services centre, ensuring high quality, consistent and cost-effective services. Consolidation of HR & Payroll activities from other countries / regions and transition to India. Led the design and implementation of shared services strategy.

Accountable for leading the best in class HR services through SLA benchmarking, Service Metrics review and continuous process improvement.

Built and developed a high performing, empowered team that effectively designs, transitions, implements and supports delivery, as needed on our global HR services and strategies. Drive consistency in HR & Payroll practices, controls, and reporting. Evaluate and standardize procedures to improve efficiency of the HRSS.

Review, evaluate and maintain all process controls to meet / exceed internal, external, Govt. & SOX audits and compliance

Working with Global Leadership on to develop & manage budgets and holds staff accountable for overall adherence to financial objectives

Managing stakeholder’s relationships and influence stakeholders at all levels to fully support Shared Services goals, objective, SLA & metrics. Managing external vendor including performance and cost effectiveness; evaluating outsource providers and opportunities.

Work with Regional / global leadership to provide feedback and implementation support for the development of new programs, processes, integrations & acquisitions.

Develop, implement and reviews KPI (Key performance Indicators). Recommend and define additional KPIs when new functions are handled/absorbed by the team.

MOST PROUD OF:

I was hired to set up Shared Services Centre in Chennai, India – DXC Technologies (Legacy CSC). My role was to do “Access Feasibility – Design – Build & Test – Implement & Roll out – Run & Maintain – Optimize cost”. Mission accomplished with a high performing delivery team; identified future leaders and worked on succession plan as well.

Addressed the barriers while setting up the shared services and transitioned the HR & Payroll operations of ANZ, ASIA, Middle East, South Africa, Fiji, Brunei, Jordan, UKI to Global Shared Services - 150 + FTEs

Worked on “Proposal Development – Design & Due Diligence – Build – Knowledge Transfer – Monitoring – Ownership Sing off” by following Next Gen Transition methodology.

Generate 25,000 + payslips every month touching EEs globally by leading a 100 + teams across 9 locations with 90% retention of employees.

Automated the process by implementing SAP GHR - ESS & MSS across regions with cost saving worth 4 FTEs

Implemented Global Workday & ServiceNow. Achieved the cost saving of USD 1 Million

Worked on Payroll Operations & Payroll Vendor consolidation and achieved cost saving by USD 2 Million

CSC has acquired UXC, Xchanging, EBECS, System partners & Sable. Led the integration of HR & Payroll Ops of acquired companies within Shared Services with a cost benefit of USD 2 M.

Led the HR process harmonization / consolidation of CSC & HPES with Cost Benefit of USD 3 M

Implemented Governance model: MBR, QBR & Engagement, Transition /E2E metrics SOX & Compliance Model,

Successful completion of E & Y, PWC, Deloitte & regional govt. audits.

Proposed, implemented 100 + Eureka improvement ideas resulting in time / effort saving worth 10 FTEs & with improved KPI, Quality & SLA’s

Implemented Overpayment recovery process to reduce and recover overpayments. Fixed process gaps eliminated similar occurrence. Overpayment recovery done approx. USD 900K

Redefined all the existing HR & Payroll operations to meet the local statutory guidelines. Ex. SG Self Help Group deduction process, Termination pay out process, Recovery Process etc.

Maintaining CSAT score of 4.5

Senior Manager – Operations Jan 2013 – Feb 2013

Aurelius Corporate Solutions – Noida, Delhi NCR

Note: Short stint with the organization, resigned due to father’s illness.

Team Manager – Global Shared Services April 2008 – Jan 2013

Patni Computer Systems (Mercer as a client) – Noida, Delhi NCR

Mercer India Pvt Ltd. – Gurugram, Delhi NCR

Headed the Global Shared Services HRO & Payroll Operations for multiple clients. Driven the movement of work throughout the Employee Life Cycle along with two level of support provided for customer (Employee) queries – Level 1 & Level 2

Built and maintained relationship with key stakeholders both within Finance and related business units, and continuously optimize the service delivery with a focus on customer service

Driven improvements and established best-in-class processes for global HRO and related programs which met jurisdictional compliance requirements, delivered outstanding employee support and enabled our global expansion programs

Ensured that the process documentation is in place for each and every HR & Payroll activity for the serving offices.

Taken care of External/ Internal SOX, Compliance & Quality audits. Testing of systems before being deployed in the live environments. Driven process improvement, transformation & automation to maximise utilization & improve customer satisfaction.

Supported integrations & acquisitions. Consultation provided to HRIS & HRBP team on respective geographies policies & implementation. Mapped client’s requirements and assisted in developing, implementing, transitioning, customising processes in line with the guidelines specified by the client/onshore partners

Managed team functions viz. planning, recruitment, selection & performance management (including performance / quality evaluation). Lead team members to ensure efficiency in product knowledge, process operations. Created an environment that fosters development opportunities & motivates high performance amongst Team members

Partnered closely and effectively with a wide range of areas outside of the function, such as the broader HR community, HRIS, Legal, Finance, SOX & OPEX. Implemented Rules of Engagement, Escalation, Change Management Metrics. Business review with senior leadership and business. SLA & Operations Metrics mapping & ensuring to meet SLA on monthly basis

Ensured that Standard Ops Procedure / Work Instruction / Knowledge documents / Process Flows are regularly updated as per legal or statutory change in respective geographies. Implementing transition methodologies including scoping, process mapping, knowledge transfer, process documentation, etc

Publish MIS dashboards / MBR / QBR and operational highlights/lowlights on monthly basis to onshore and internal leadership

MOST PROUD OF:

Joined PATNI Computers to transition the MERCER HRO process to India on BOT. Led the transition from front and migrated 200 FTEs works to India

Post movement from PATNI to MERCER, took lead to set up Global Shared Services centre in Gurugram, India for MERCER.

Transition of multiple external client’s HRO process to Mercer Global Shared Services Centre - India – 140+ FTEs

Ran & maintained the HRO process for multiple clients / accounts and catered approx. 300,000 + employees / customers globally with a team of 130 + FTEs

Successful implementation of OMS, KAIZEN, KPI, MBR, QBR, & Dashboards & Engagement model

Lean project on Level Loading (Benefits: to equally distribute the work amongst teams); annualized FTE savings 10 FTEs

Lean Project on Query Reduction (Reduction in query by 30%); resulting in annualized saving of 3 FTEs

Approx. 150 Kaizen ideas submitted throughout my tenure resulting in Quality improvement, Time and effort saving worth 5 FTEs

Implemented SOX controls & Maker / Checker process to improve quality of services. Introduced FTC culture within MERCER.

Team Leader – Operations Jan 2004 – April 2008

Ienergizer Inc – Noida, Delhi NCR

Responsible for managing operations & spearheading teams for excellence for US clients (SOE, BNY Mellon)

Maintaining operational efficiency, implementing term plans for achievement of process objectives

Working on quality improvements projects for achieving continual improvements in the service levels for offshore operations of one of largest financial institutions/banks in the US (Bank of New York, Transfer Agency).

Management and delivery of performance matrices & SLAs. Foreign client liaison & relationship;

Operations strategy & process re-engineering. Optimizing business performance, change Management & strategic planning. Planning & Organizing training programs for developing resource skills

Developing tailored QFD plans & training curriculum & leading QA calibrations. Establishing resource requirement, projection and procurement. Performance Monitoring and creating development action plans for Supervisors

Developing business efficiency through innovations and initiatives. Leading cost-effective program management

Extensive interviewing, hiring and training experience. Deploying and improving processes for evaluation & performance-based appraisals

MOST PROUD OF:

Transitioned SOE (SONY Online Entertainment) Process to IEnergizer India. – 110+ FTEs

Ran & maintained Accounts & Billing, Email & Chat Support for SOE

Transitioned BNY Mellon Process to IEnergizer, India – 300+ FTEs

Ran & Maintained approx. 500,000 financial transactions in a month for BNY Mellon

Office Executive Mar 2000 – Jan2004

M/S Peerless Pack – New Delhi

Responsible for Office operations.

Sales, Client engagement & Communication

Invoicing and billing.

Export & Import documentation

Staff management;

SPOC for staff escalations

VISA & WORK TRAVEL –

US Business VISA Valid till Feb 2027

Singapore, Malaysia, USA

ACADEMIC CREDENTIALS

Bachelor’s in commerce – School of Correspondence - Delhi University, New Delhi (1998)

CORPORATE TRAINING EXPOSURE:

Certified Practitioner of: TTT (Train the Trainer), CEP (Competency Enhancement Program), MDP (Management Development Program), FMCP (Front Line Managers Certification Program), SUTM (Stepping Up To The Management), IDP (Individual Development Program). OMS Certified (Operational Management Systems workshop), Certified ISMS (Information Security Management System), Certified RMS (Recruitment Management System); Yellow Belt & Green Belt.

Certified Practitioner & Instructor of: HIPAA, Privacy & Data Security, AML, Code of Conduct & Ethics, SAS70, FCPA Protecting the Brand, Kaizen

PERSONAL:

Date of Birth : 31th December 1976

Current Address : C36/303, Provident Cosmo City, Pudupakkam, Chennai, Tamil Nadu, 603103

Notice Period : 2 Months

Location Preference : None (Open for any location)

Sujeet Kumar

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