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Manager Customer Care

Location:
Kitchener, ON, Canada
Posted:
December 02, 2019

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Resume:

Adrian Pollard

* ***** ****** ******, **** B* Cell: 647-***-****

Kitchener, ON N2A 0B7 Email: adazdt@r.postjobfree.com

Objective:

Organized, results-driven individual seeking position that allows for use of administrative, accounting and leadership skills to positively contribute to the organization.

Professional Experience:

May. 2018 – Present Office Operations Manager Bio-Techne Canada

Oakville, ON

Staff scheduling and payroll

Oversee Customer Care team ensuring full coverage across Canada and customer needs have been met

Order & PO processing for all Canadian orders

Accounts Receivables: EFT’s, Cheque Deposits & Credit Card payments daily

Collections: Managing all past due accounts by reaching out to customers to setup payment plans

Accounts Payables: Ensure all payments are made on time for all expenses within the office

Collaborate with sales team for large special orders

Source new suppliers that meet our quality requirements for all warehouse supplies and reducing cost, along with maintaining office supplies

Ensure office meets WSIB and Safety standards

Create monthly, quarterly & yearly reports

Perform quarterly and yearly reviews to staff

Attend weekly managers meetings with our sister company in the US

Constant communication with our couriers for all shipments from the US to ensure customs clearance

Yearly inventory audits

AX, Epicor & Salesforce Experience

Nov. 2016 – May 2018 Logistics Operations Manager Stagevision

Mississauga, ON

Control Incoming/Outgoing AV Equipment

Control Inventory Levels in warehouse to fulfill current and future jobs

Schedule AV Technicians/Driver’s run sheets on a daily basis for deliveries & pickups

Overlook over a dozen employees on the road, hotel personnel, and warehouse staff

Vehicle maintenance for fleet vehicles at 100% efficiency

Enter jobs into the system, site visits, billing

Purchasing of warehouse & trucking supplies from various vendors

Weekly managerial meetings with Sales team to prepare for upcoming events

Attend weekly Operations meeting

Arrange trailers for our Canadian & US shows

Payroll

Oct. 2015 – Nov. 2016 Assistant Operations Manager Stagevision

Mississauga, ON

Control Incoming/Outgoing AV Equipment

Control Inventory Levels in warehouse to fulfill current and future jobs

Schedule AV Technicians run sheets on a daily basis

Overlook over a dozen employees on the road, hotel personnel, and warehouse staff

Maintain fleet vehicles at 100% efficiency

Enter jobs into the system, site visits, billing

Payroll

Jan. 2010 – Apr. 2015 VMI Control Specialist (Supply Chain) Anixter Canada

Mississauga, ON

Pick, pack, ship daily and weekly orders to customers

Receive all inventory into our system on a daily basis to maintain stock levels for customers

Visit customer facilities on a daily, weekly, and monthly basis to ensure there on site stock levels are maintained and resolve any concerns they might have

Dec.2006 – Jan.2010 Inventory Control Specialist Anixter Canada

Mississauga, ON

Complete daily cycle counts and block audits to keep inventory accurate at our facility

Investigate and Solve any discrepancies with inventory that may come up regarding existing orders

Transfer & outsourcing inventory from 1 location to another to fulfill orders

Complete any “short reel” sheets

Adjust any inventory in and out of our system

Education:

Sept. 1996 – Apr.1999 Business Admin Program Sheridan College

Diploma Obtained Brampton, ON

Completed three (3) year business program

Completed courses include Accounting, R & D, Marketing, Advertising, Economics, English

Additional Courses and Special Skills:

Knowledgeable in Microsoft Dynamics AX, Epicor & Salesforce

Knowledgeable in Inventory Management

Knowledgeable in Warehouse Operations

RF Experience

Developed a positive working relationship with customers and co-workers in both Canada and the USA

Able to work independently

Able to work in a team environment

Strong written and verbal communication skills

Experience with MS Word and Excel, and Outlook.

Reliable, dependable, and flexible in schedules



Contact this candidate