Customer Service Administrative Assistant

BAIKA ERNEST NSHOM

Address : MC** U*** BCDA Diego Silang Ususan Taguig NCR

Nationality : Cameroonian

Date of Birth : 8-23-86

Civil Status : Single

Email: adazd3@r.postjobfree.com

Tel : 099********

PROFILE

An Administrator, Lecturer, CSR with over 5 years of experience working in the tertiary and secondary educational sectors and financial institution. Very outstanding in Customer care, student coordination, staff coordination and effective communication.

WORK EXPERIENCE.

Guarantie Mutuelle de Cadres ( GMC) Bamenda Cameroon Aug 2017 - Aug 2019

Customer Service Representative

- Maintaining a positive, empathetic and professional attitude toward customers at all times.

- Prompt in responding to customer inquiries.

- Resolving customer complaints through various channels such as Phone, email and Chat

- Knowing our products inside and out so that you can answer questions.

- Processing orders, forms, applications, and requests.

- Keeping records of customer interactions, transactions, comments and complaints.

- Communicating and coordinating with colleagues as necessary.

- Providing feedback on the efficiency of the customer service process.

- Managing a team of junior customer service representatives.

- Ensure customer satisfaction and provide professional customer service to them

Human Resource Manager

-Organizing recruitment and scheduling interviews

-Job analysis and organizing staff

-Organization and utilization of work force

-Measurement and appraisal of work force performance

- Implementing reward systems for employees,

-Organizing professional training for the development of workers, and maintaining of work force.

GBHS Ndop and CIHS Ndop Cameroon Sept 2016 - June 2017

-Teacher of French and English Languages

-Class Master for 4eme AESF.

-Examiner for CAP and BPC

-Teacher of philosophy and logic

St. Paul’s Bilingual College Banka- Bafang Cameroon Sept 2015 – June 2016

-Discipline Master

-Head of Department for Religious Studies and Philosophy

Catholic University Institute Buea

Administrative Assistant Oct 2013 – June 2015

-Typed and proofread correspondences

-Scheduled and confirmed appointments

-Answered telephone and relay calls and messages

-Ordered office supplies and maintained inventory

-Recorded and prepared minutes of meetings

-Recorded volunteerism data.

Director of Sporting Activities

-Liaised with the ministry of sports and got updates about sporting activities

-Organized sporting activities within the university

-Made necessary arrangements for participation in the university games

-Coordinated students’ participation in sports and entry into report sheets

-Reported to the Dean of Students’ affairs

Director of Pastoral Activities

-Teacher of catechesis

-Organized the liturgy accordingly

-Ensured the continuous presence of liturgical equipment

-Ensured the proper respect of the liturgical seasons in the university program.

-Reported to the Priest in charge of liturgy

ACADEMIC PROFILE

YEAR

INSTITUTION

CERTIFICATE

2009 - 2012

St. Thomas Aquinas’ Major Seminary Bambui – Cameroon (Affiliate of the Pontificate Urbaniana University, Rome)

Bachelor of Philosophy (B.Phil)

(Grading: Summa cum laude)

June – Oct 2012

EDYCOM (Computer Training)

Diploma

2008 - 2009

St. John Mary Vianney Spiritual Formation Centre Bafut Bamenda

Catechetical and Spiritual Formation

2007 -2008

St. Aloysius’ Minor Seminary, Ketiwum – Diocese of Kumbo

General Certificate of Education, Advanced Level

2006 - 2007

Cameroon College of Arts Science and Technology (CCAST)Bambili

General Certificate of Education, Advance Level

2000 - 2005

Government Secondary School Ibal – Oku

General Certificate of Education, Ordinary Level

1993 - 2000

Government Primary School Ibal - Oku

First School Leaving Certificate (FSLC)

OTHER SKILLS:

-Computer Literate; capable of comfortably operating the computer and working with Microsoft programs, designing programs and some basic installation programs.

-Organizational, administrative team work and group functioning skills.

-Leadership and basic counseling skills

-Music making (composing and singing and can play musical instruments like the guitar and harmonica.

-Dynamic, assiduous, sociable and have good sense of humour.

LANGUAGES:

-French - Native

-English - Fluent

-Latin - Fair

REFERENCES:

-Mr. MUYAMAH JOSEPH +237-*********) Manager of GMC.

-Mr. AFONG GEORGE +237*********) Principal GBHS Ndop Cameroon.

-Mrs MODUFE MODEST ( 099********). Helpdesk Technician STEFANINI Inc, Philippines

Contact this candidate