Sheila Patterson

P. O. Box ****

** **** ***

Hilltop Lakes, Texas 77871

936-***-****

adazct@r.postjobfree.com

COMPETENCIES

Experienced Trainer - 10+ years training/teaching/coaching

20+ years Licensed Chemical Dependency Counselor

15+ years in non-profits

7+ years in global corporate market

Led multiple teams in diverse geographies/cultures

Highly motivated Quality Assurance Analyst, UAT and Trainer

Highly skilled in documentation

Very meticulous attention to detail

Team player & excellent relationship builder

Experience writing winning proposal bids/grants

Excellent discernment of people and situations; proactive rather than reactive responses

Non- Profit, Service Delivery, Learning and Delivery, Healthcare, Education and Insurance domains

Proficient in Microsoft Word, PowerPoint and Excel

Motivated and willing to do what it takes to get the job done with excellence

A great attitude and a big smile in almost all situations

PROFESSIONAL EXPERIENCE

Cognizant Technology Solutions May 2018 - Present

Project Manager for Consulting Team

Responsibilities:

Program Management for Disruptive Strategy Program for CSE’s - SBU Heads=+8.8M in ROI in 2018

Consulting with Banking & Financial, Insurance, Retail, Comms Tech Business Units for learning gaps

Create training plans and schedules customized to business needs according to gap analysis

Manage Stakeholders and associate learning request/needs/gaps

Track progress, attendance, waiting list, completion and outcomes mapped to ROI

Report out to Stakeholders and Leadership

Manage Team of Consultants for Business Units

Create processes for team, implement and manage

Manage Projects

Build Relationships

Maintain and model integrity

Cognizant Technology Solutions May 2016 - May 2018

Implementation Lead

Responsibilities:

Create & Execute Implementation Plans

Work with team to stay on schedule, stepping in where needed

Manage Programs

Coordinate with trainers and associates to create remote training delivered via WebEx

Work with offshore teams

Manage stakeholders/associates

Track progress, attendance, waiting list, completion

Create online sharing processes for teams

Project Management

Cognizant Technology Solutions Dec 2012 – May 2016

Business Systems Analyst / Technical Writer / Trainer

Responsibilities:

Gather technical information from interviewing SME’s and other technical leads to write RFP’s

Document processes of systems proposed

Research baseline information relevant to upcoming new devolvement proposal opportunities

Gather matching baseline information to prepare new proposal writing opportunities to pursue

Research gap analysis information pertaining to new proposal writing

Prepare new documentation for technical sections in proposal opportunities

Review peer work before presenting to client

Work with the team to meet deadlines that are set for the projects

Lead, mentor and motivate team members

Document process information for end user, implementation, client and call center

QA, UAT testing

Gather Requirements and prepare BRD

Assessment of business processes with recommendations for improvements

GAP Assessment

Created customized User Guide for clients

Train clients and train the trainer

Xerox Business Services Feb 2012 – Dec 2012

Business Analyst / Project Manager

Responsibilities:

Wrote Test Cases for clients using ITSM tool, BMC Remedy v 7.1, COMPASS, and, Business Objects Information Intelligence Reporting

Peer reviewed work before presenting to client through web ex sessions and conferences

Reviewed SOW (Statements of Work)

Worked with Implementation Manager on SOW and reviewed services offered to outline tasks

Presented client users with training on using the BMC Remedy ITSM Suite v7.1

Compiled and distributed a User Guide on the BMC Remedy ITSM Suite for clients and staff

Documented updates and on-going efforts for User Stories, User Guide, and Business Requirement Specifications

Governance board member for upcoming Release Management

Owned Share Point site for BA’s

Functioned as the primary liaison between the client and development team

QA and UAT Testing

Utilized Microsoft Project to review task, update task for each client

Updated Implementation Manager on project task, timeline and task percentage

CERTIFICATIONS AND LICENSES

ISO20000 Certification

Certified ServiceNow Administrator

Currently pursing PMP Certification

EDUCATION

Sam Houston State University

North Harris Community College

Substance Abuse Counseling Program

Additional Background

BVCASA- Counselor in rural communities, parole/probation- 1996-2000

Leon County Community Coalition- Youth Director Programs-2004-2012

Leon County Schools- WIA Program Director and Coordinator- wrote grant to fund truancy and high-risk program

Business/Corporate experience

Non-profit experience

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