Sign in

Customer Service Medical

Lake Mary, FL
December 02, 2019

Contact this candidate





Education and Training

Shannon Quesinberry

*** ******* **, ******* ** 32773

Home: 407-***-****

Proficient and polite Medical Receptionist dedicated to offering excellent customer service and administrative support. Skilled in ensuring timely patient processing through effective communication and staff coordination. Competent in scheduling, record keeping, and insurance processing. Front desk operations

Proficient in Medisoft and Office Hours.

Referral verification

HIPAA guidelines

Total Woman Healthcare P.A. October 2010 to Current Medical Receptionist

Ocoee, FL

Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

Informed patients of financial responsibilities prior to rendering services. Managed a multi-line phone system and greeted all patients. Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date

Ensured that the phone was answered by the second ring and enthusiastically greeted all callers. Pleasantly greeted each patient

Observed strict HIPAA guidelines at all times according to company policy. Took messages from patients and relayed to the appropriate staff. Set up appointments for physician visits and procedures using calendar software. Delivered high-quality administrative and customer service to sustain patient and work flows. Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.

Handled all office supply ordering including ink cartridges, toner and paper Straightened up the waiting room so that it remained neat and organized. Organized, updated and maintained patient charts.

Purged outdated files.

PruCare/ Physicians Associates February 1994 to September 2001 Health Information Management Technician

Maitland, FL

Observed strict HIPAA guidelines at all times according to company policy. Organized, updated and maintained patient charts.

Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security.

Managed a multi-line phone system.

Purged outdated files.

Pulled patient charts for upcoming appointments.

New York Institute of Technology 2004

Associate of Arts: Culinary Arts

Central Islip, NY

Contact this candidate