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Training Manager

Location:
Sacramento, CA
Salary:
45000
Posted:
December 02, 2019

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Resume:

Kat Campau

**** ******** ***

Sacramento, CA ****8

adazcm@r.postjobfree.com

916•662•4145

OBJECTIVE

I am looking for a position that challenges me and utilizes my development, training and leadership skills.

WORK EXPERIENCE

Fitbit Inc San Francisco, CA • 2018 to 2018

Global Training Program Manager

Manage International Business Partner Organization’s training programs including New Hire, Sales, Service, Skills and Continuing Education

Develop and deliver training on multiple platforms

Conduct Training / Train the trainers in person and remote

Consult with multiple remote teams for input

Ensure KPI’s are being met and conduct needs analysis’

Identify Training Gaps

Work with multiple teams around the world

Develop coaching models and assist in changing behaviors

Review and build new product and system materials for release

Ensure all deadlines are being met for development and delivery

Manage LMS through Sales force

Stay current on all ATD and other leading delivery and development methods

Develop multiple types of training media, for example Facilitator’s Guides, Participant Guides, Handouts, and Online modules

Project management and timely delivery

Ensure CRM is being utilized correctly

Manage completion statistics

International travel 25%

Waste Management Oakland, CA • 2012 to 2018

Contract Compliance Representative/Public Sector Services Manager

Manage 100-million-dollar portfolio, largest contract in WM

Utilize customer relationship management (CRM) in Salesforce to manage prospects

Prepare, respond and present responses for RFP’s

Negotiate new contracts, contract extensions and new business

Public Education on sustainability initiatives and state regulations

Develop contractual and state driven outreach materials

Manage multiple contracts throughout Northern California

Maintain and develop relationships with City Staff, City Officials, State Officials

Work with multiple levels of WM to support our contracts

Work with sales team on new business opportunities

Work directly with city staff and officials on price increases, grants, education and support, upcoming/current assembly bills, state regulations and potential landfill closures

Develop and maintain reporting structures

Ensure that Quality is present in all materials and consistently delivered

Waste reduction and increase diversion (i.e. AB1826, AB341)

Local Travel 75% of time

Action planning and execution, Event planning and support

Waste Management Gold River, CA • 2012 to 2012 (transitioned to new position within company)

Trainer II/Community Relations Specialist

Develop and maintain New Hire Training Modules/Curriculum (Participant Guides, as well as, Leaders Guides) for Call Center Representatives and Management

Develop and Deliver on going training materials to engage all adult learners

Train agents and management on new processes and products

Needs/Gap analysis of trainers and trainings

Deliver new training to classrooms

Utilize Quality Scores to build new training for Sacramento/Nevada call centers

Ensure that Quality is present in all materials and consistently delivered

Working closely with other departments to ensure we are in line with Waste Management standards

Travel 10% of time to monitor training in vendor call centers

Action planning and execution

Training soft skill, technical skills, troubleshooting and system/phone/plan usage

Work with Leadership to revise and redesign the new hire curriculum and continuing education

Verizon Wireless Folsom, CA • 2005 to 2012

Prepaid Training Consultant/Master Prepaid Trainer

Develop and maintain New Hire Training Modules/Curriculum (Participant Guides, as well as, Leaders Guides) for Call Center Representatives and Management

Develop and Deliver on going training materials to engage all adult learners

Train Vendor Trainers and Management on new processes and delivery skills

Certify all trainers on project materials

Network testing and system testing before and during new phase launches

Needs/Gap analysis of trainers and trainings

Deliver new training to classrooms

Utilize Quality Scores to build new training for call centers

Ensure that Quality is present in all materials and consistently delivered

Working closely with other departments to ensure we are in line with VZW standards

Travel 75% nationally to monitor training in vendor call centers

Action planning and execution

Trained and certified other trainers in Stellar Service, a quality-based program by Achieve Global on care materials, as well as, adult learning theories

Monitor/manage and grow teams of up to 15 or more trainers nationwide for quality and training development

Working remotely from call centers and hosting conference calls continually to ensure quality and training are on track

Serve as the VZW Prepay liaison to all training teams nationwide.

Launch new call centers nationwide, ensuring training, trainers and processes are put in place before launch and maintained during our relationship with the vendor.

Training soft skill, technical skills, troubleshooting and system/phone/plan usage

Vision Service Plan Rancho Cordova, CA • 2000 to 2005

Proposal Specialist (RFP Specialist)

Request for proposals, writing and reviewing contracts and business plans

Work in a team oriented environment

Gather information and prepare documents for presentation, detail oriented.

Effectively manage time and time sensitive documents

Assist and lead in Training development and presentations

Develop power point tutorials for on-going training for new member

Project development and execution

Use and knowledge of the RFP Machine Database system

Strong ability to meet deadlines

Work directly with Government, Universities and Non-profits to develop proposals based on their rules and requirements

CERTIFICATIONS

oCertified Trainer: Train-the-Trainer Certificate program at CSUS (2003), as well as VSP’s and VZW’s Train-the-Trainer (GIFTed Trainer) programs

oMaster Certified in VZW’s Soft Skills Programs, New Hire and Coaching programs.



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