Training Manager
Resume:
Kat Campau
Sacramento, CA ****8
****************@*****.***
916•662•4145
OBJECTIVE
I am looking for a position that challenges me and utilizes my development, training and leadership skills.
WORK EXPERIENCE
Fitbit Inc San Francisco, CA • 2018 to 2018
Global Training Program Manager
Manage International Business Partner Organization’s training programs including New Hire, Sales, Service, Skills and Continuing Education
Develop and deliver training on multiple platforms
Conduct Training / Train the trainers in person and remote
Consult with multiple remote teams for input
Ensure KPI’s are being met and conduct needs analysis’
Identify Training Gaps
Work with multiple teams around the world
Develop coaching models and assist in changing behaviors
Review and build new product and system materials for release
Ensure all deadlines are being met for development and delivery
Manage LMS through Sales force
Stay current on all ATD and other leading delivery and development methods
Develop multiple types of training media, for example Facilitator’s Guides, Participant Guides, Handouts, and Online modules
Project management and timely delivery
Ensure CRM is being utilized correctly
Manage completion statistics
International travel 25%
Waste Management Oakland, CA • 2012 to 2018
Contract Compliance Representative/Public Sector Services Manager
Manage 100-million-dollar portfolio, largest contract in WM
Utilize customer relationship management (CRM) in Salesforce to manage prospects
Prepare, respond and present responses for RFP’s
Negotiate new contracts, contract extensions and new business
Public Education on sustainability initiatives and state regulations
Develop contractual and state driven outreach materials
Manage multiple contracts throughout Northern California
Maintain and develop relationships with City Staff, City Officials, State Officials
Work with multiple levels of WM to support our contracts
Work with sales team on new business opportunities
Work directly with city staff and officials on price increases, grants, education and support, upcoming/current assembly bills, state regulations and potential landfill closures
Develop and maintain reporting structures
Ensure that Quality is present in all materials and consistently delivered
Waste reduction and increase diversion (i.e. AB1826, AB341)
Local Travel 75% of time
Action planning and execution, Event planning and support
Waste Management Gold River, CA • 2012 to 2012 (transitioned to new position within company)
Trainer II/Community Relations Specialist
Develop and maintain New Hire Training Modules/Curriculum (Participant Guides, as well as, Leaders Guides) for Call Center Representatives and Management
Develop and Deliver on going training materials to engage all adult learners
Train agents and management on new processes and products
Needs/Gap analysis of trainers and trainings
Deliver new training to classrooms
Utilize Quality Scores to build new training for Sacramento/Nevada call centers
Ensure that Quality is present in all materials and consistently delivered
Working closely with other departments to ensure we are in line with Waste Management standards
Travel 10% of time to monitor training in vendor call centers
Action planning and execution
Training soft skill, technical skills, troubleshooting and system/phone/plan usage
Work with Leadership to revise and redesign the new hire curriculum and continuing education
Verizon Wireless Folsom, CA • 2005 to 2012
Prepaid Training Consultant/Master Prepaid Trainer
Develop and maintain New Hire Training Modules/Curriculum (Participant Guides, as well as, Leaders Guides) for Call Center Representatives and Management
Develop and Deliver on going training materials to engage all adult learners
Train Vendor Trainers and Management on new processes and delivery skills
Certify all trainers on project materials
Network testing and system testing before and during new phase launches
Needs/Gap analysis of trainers and trainings
Deliver new training to classrooms
Utilize Quality Scores to build new training for call centers
Ensure that Quality is present in all materials and consistently delivered
Working closely with other departments to ensure we are in line with VZW standards
Travel 75% nationally to monitor training in vendor call centers
Action planning and execution
Trained and certified other trainers in Stellar Service, a quality-based program by Achieve Global on care materials, as well as, adult learning theories
Monitor/manage and grow teams of up to 15 or more trainers nationwide for quality and training development
Working remotely from call centers and hosting conference calls continually to ensure quality and training are on track
Serve as the VZW Prepay liaison to all training teams nationwide.
Launch new call centers nationwide, ensuring training, trainers and processes are put in place before launch and maintained during our relationship with the vendor.
Training soft skill, technical skills, troubleshooting and system/phone/plan usage
Vision Service Plan Rancho Cordova, CA • 2000 to 2005
Proposal Specialist (RFP Specialist)
Request for proposals, writing and reviewing contracts and business plans
Work in a team oriented environment
Gather information and prepare documents for presentation, detail oriented.
Effectively manage time and time sensitive documents
Assist and lead in Training development and presentations
Develop power point tutorials for on-going training for new member
Project development and execution
Use and knowledge of the RFP Machine Database system
Strong ability to meet deadlines
Work directly with Government, Universities and Non-profits to develop proposals based on their rules and requirements
CERTIFICATIONS
oCertified Trainer: Train-the-Trainer Certificate program at CSUS (2003), as well as VSP’s and VZW’s Train-the-Trainer (GIFTed Trainer) programs
oMaster Certified in VZW’s Soft Skills Programs, New Hire and Coaching programs.
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