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Administrative Assistant Customer Service

Location:
Houston, TX
Posted:
December 02, 2019

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**** **********

Houston, TX *****

832-***-****

Summary of Qualifications

EXPERIENCED PROFESSIONAL that is self-motivated and capable of handling complex tasks to achieve organizational goals. I am able to utilize teamwork and problem-solving abilities to execute solutions. Effective communicator with the ability to manage and deliver initiatives that convey value for both management and third-party stakeholders in the areas of M/W/DBE compliance and diversity.

Employment History

MWDBE Outreach and Compliance Specialist October 2017 – August 2018

Dragados USA (SH288 Toll Lanes Project) Houston, TX

Attend MWDBE initiatives to promote subcontractor opportunities for SH288 Toll Lanes Project

Attend internal meetings with management regarding DBE Program

Answer and receive calls from subcontractors inquiring about DBE contract opportunities

Assist DBE Liaison with monthly compliance documents

Follow up with subcontractors monthly on compliance documentation

Contact subcontractors to verify correct email and/or mailing address for bid proposals submissions

Created spreadsheets to track daily time for field workers

Input data of subcontractors into DBE spreadsheet using excel

Create DBE subcontractor files and file correspondence

Interface with Engineering and Field personnel to conduct Commercially Useful Function onsite visits

DBE Administrative Assistant February 2017 – October 2017

TRS Staffing Services Houston, TX

Answered and received calls from subcontractors inquiring about contract opportunities

Assisted DBE Liaison with monthly compliance documents (copied checks and emailed required DBE forms)

Attend MWDBE Outreach/Diversity events

Contacted subcontractors to verify correct email and/or mailing address

Prepared daily call logs, as well as, ordered DBE supplies

Inputted data on subcontractors into DBE spreadsheet and recorded monthly outreach events

Created DBE subcontractor files and filed correspondence

Assisted DBE Liaison with meetings and any other work as assigned

Assisted DBE Liaison with Commercially Useful Function onsite visits

Administrative Assistant July/2015 – January/2017

YRC Freight Houston, TX

Customer Service

Excellent interpersonal, communication and customer service skills

Pre-called customers to schedule delivery

Prepared DR’s & BOL

Requested LOA

Prepared daily workbook, spreadsheet, in Oracle also purchased office supplies as well as equipment, also authorization for capital expenditures

Input data on truck departures and arrival, input timecards, schedule loads

Track Freight

Answered phones

Assisted management in recurring reports.

Administrative Assistant February/2011 – August/2014

UPS Houston, TX

Prepared daily workbook, spreadsheets of expense reports, updated insurance, yard checks, DOT regulations, input data (freight) on truck departures and arrival, including vendor trucks. Vendor trucks had to meet UPS standards and codes before entering the property. Schedule loads

Answered phones

Assisted management in recurring reports.

Provided support to two Managers

General secretarial duties

Administrative Assistant September/2008 – September/2009

MetroplexCore Houston, TX

Maintained and updated complex calendars for executives, prioritizes mail, faxes, and other correspondences.

Scheduled and coordinated meetings, appointments, events and other similar activities for executives, which coordinating travel as well as lodging arrangements.

Established, maintained, and updated files, databases, records to internal departments, employees, external clients and business contacts.

Operated a fifteen-line switchboard transferring on incoming calls throughout the company.

Prepared monthly expense reports for executives, assist management in recurring reports.

Provided support to Executive department Managers.

Field Administrative Assistant August/2007 – September/2008

Recon Services/Chevron Houston, TX

Prepared daily workbook, spreadsheet to facilitate 60 jobs orders per day.

Tracked cost of materials used on field sites, implemented policies, and standards required by Recon/Chevron.

Scheduled, equipment, and coordinated travel for field site personnel.

Coordinated office correspondence, purchase orders and requisitions ordered supplies for sites.

Prepared letters and memos for perspective vendors using Microsoft Word to maintain the vendor files.

Evaluated payroll time cards and monitor monthly expenditure reports.

Education

Associates Degree in Special & Elementary Education 1978 – 1980

Mississippi Gulf Coast Jr. College Gautier, MS

Skills

Written & Oral Communication ● Strong Work Ethic

Microsoft Office 2010 ● Public Speaking experience

Aconex ● Strategic Partnership

Nitsuko 20 Line Switchboard ● Small Business Outreach

SmartBid ● Contract Compliance

Certifications

Cardiopulmonary Resuscitation (CPR), Certificate, MetroplexCore, Houston, TX 2009

Chevron Loss Prevention System Certificate, Recon, Houston, TX 2007

References upon request:



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