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Manager Customer Service

Cranberry Township, PA
December 02, 2019

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Frank M. Camilli II

*** ********** ***** ~Cranberry Township PA 16066 ~ Telephone 724/900-5924 ~Email:

Professional Profile

Supply Chain Management professional with 26 years experience in all aspects of negotiation and procurement of equipment and subcontracts in various industries. Elite communicator focused on driving cost savings and implementing solutions as well as delivering unmatched internal customer service. Strong project management and multi-tasking abilities to manage effectively and thrive in fast-paced, high volume environments, while able to prioritize responsibilities to meet time-sensitive deadlines.

Core Competencies

*Regulatory Compliance *Procedures Development

*Nuclear Industry Standards *Engineering Document Translation

*Data Analysis & Reporting *Audits

*Contractual Compliance and Administration *Problem Resolution

*Contract Negotiations *SAP; Microsoft Office

*Cost Control *Risk Assessment

Professional Experience

NLMK USA ~ Farrell, PA

*Category Manager MRO, January 2018-Present

*Category Lead, November 2017-January 2018

Company wide management of MRO parts and services

Lead creation and implementation of sourcing and demand management strategies for assigned categories of spend

Leverage key metrics to identify problem areas and adopt current and emerging business models with an entrepreneurial mindset and creative approach to drive best practice

Create and drive long-term category strategies designed to anticipate enterprise-wide requirements and achieve maximum life-cycle value optimizing forecasted shifts in supply markets, industry trends and supplier economic cycles

Build and manage relationships with priority business unit management

Facilitate sourcing process and closely collaborate with clients to select and award business to suppliers

Lead the development (detailed analysis of proposals and vendor capabilities), negotiation and re-negotiation of contracts with new suppliers/existing contracts to accomplish lowest total system cost and savings objectives

Plan, schedule and monitor category sourcing initiatives

Manage category lead within purchasing

Define synergies within three facilities gaining greater cost savings and leverage

Define policies and procedures for warehouse programs revolving around MRO

Revise corporate Terms and Conditions for NLMK

Complete a vending solution enabling the consolidation of suppliers

Increase consignment orders creating across the board operational efficiencies

Formalize a recycle program for platinum within thermocouples reducing platinum loss resulting in credit on future purchase

Review all requisitions to ensure proper sourcing

Create part taxonomies for greater than 2500 parts

Resource parts to the appropriate distributors enabling better lead times

Increase the amount of consignment blanket contracts

Improve Working Capital thru Payment Terms extensions, Payment cycle optimization, Vendor

Manage Inventories Inventory and Lead time reductions

Develop, manage, and execute a project pipeline for Single Source Elimination

Monitor strategy implementations on-going performance and ensure key issues, risks, and opportunities are acted upon

Westinghouse Electric Company ~ Cranberry Township, PA & Blairsville, PA

*Sourcing Lead, February January 2016-August 2017

*Supplier Relations Manager, May 2008-January 2016

Negotiated sole source and alliance agreements with suppliers

Managed the Supply Chain portion for audits by external agencies as well as internal audits

Negotiated deliveries and terms due to Chapter 11 filings

Negotiated of savings; $800k in 2017 and $1.6M with alliance agreement barriers in place

Lead business reviews with strategic suppliers to ensure contracted obligations and business unit expectations are met

Managed sole source supplier of control systems and cabinet assemblies for multiple systems

Identified and eliminated activities that impede cost savings

Fostered relationships with alliance suppliers to create short-term and long-term value and strategy for Westinghouse

Identified root cause for efficient issue resolution by working internally and externally when performance issues arise

Led business reviews with strategic suppliers to ensure contracted obligations and business unit expectations

Developed turnkey operations with Emerson cabinet assemblies for systems

Solicited domestic and international quotations to meet highly complex and specialized project requirements

Managed multiple projects on a year-round basis

Reviewed highly technical, high dollar quotes to maximize supplier base cost

Supported the Nuclear Parts Organization spare and part repairs for site outages

Conducted pre and post job briefs on projects

Managed alliance agreements

Managed multiple supplies for simulator builds software creation

Fiscal year 2016, negotiated savings of $1.6M with alliance agreement barriers in place

*Buyer, February 2004-May 2008

Facilitated transition of organization’s tactical approach to strategic approach

Acted as single point of contact for all commercial issues and finalization of agreements

Created RFQ’s; negotiated; awarded and administered service, engineering, capital and blanket order contracts

Managed shipping and receiving responsibilities in absence of the immediate manager

Managed storeroom: set up new materials and removed obsolete items, adjusted inventory levels in accordance with manufacturing levels

Member of approved materials team, SAP PM implementation team MM module expert; conducted requisitioner training

Nova Chemicals, Inc. ~ Monaca, PA *Site Buyer, March 2000-January 2004

Created RFQ’s; negotiated; awarded and administered service and engineering contracts, Regional MRO contracts

Assumed responsibilities of immediate manager in their absence

Member: Emergency Operations Team and Committee—(Substitute for Resource Manager, back-up runner)

Acted as a liaison between Corporate MRO purchasing group and Styrenics Sites on enterprise-wide MRO contracts

Supported the enterprise-wide Corporate Capital Projects purchasing group for Beaver Valley Capital Projects

Conducted training of off-site personnel in MRO contracts within SAP

Knowledgeable in all aspects of MM module of SAP

Elliott Company ~ Jeanette, PA *Buyer, December 1996 – March 2000

Westinghouse Electric Corporation Waste Isolation Pilot Plant (WIPP) ~ Carlsbad, NM

* Buyer, June 1993-November 1996


Bachelor of Science in Business Administration, December 1990

Indiana University of Pennsylvania, Indiana, PA

Major: Management

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