Summary

A Senior Manager specializing in client relations development.

Experienced with all stages of the development cycle for dynamic interactive processes. Well-versed in numerous satisfactory and retention approaches. Strong background in human resources, project management and customer relations.

Skill Highlights

• Project management

• Strong decision maker

• Complex problem solver

• Leadership

• Innovative

• Service-focused

Experience

Bahrain Olympic Committee:

Head of Sports Associations Supervision 2018 - 2019

• Supervise a team of seniors and associations specialists towards developing the services provided through guidance and support.

• Review the budgets distributed to all 28 sports associations and present reporting as feedback to the top management.

• Handling complaints and different issues while proposing sets of solutions to the concerned management for execution.

• Provide consultation to associations personals in efforts to maintain smooth operations.

• Conduct periodic staff evaluation according to agreed objectives. Human Resources & Admin Services Manager 2016 - 2018

• Implementation of Labor law in relation all employees affairs.

• Distribute tasks & assignments in assurance of optimal workflow.

• Design & recommend annual training plans for employees within the targeted budgets parallel with the targets of BOC's top management to develop its' task force.

• Interviewing, evaluation, recruitment, orientation, development, compensation, payroll, rotation, termination of BOC human recourses.

• Managing transportation, drivers, vehicles in assurance of users satisfaction .

• Supervise all building services required to keep the facility safe and functioning properly for employees and stakeholders.

• Managing a team of specialists in charge of secure entry visas, residence permits for all sport personals for various events. Project Management Senior Specialist 2013 - 2015

• Strategic planning, budget preparation.

• Evaluation modules design, quality assurance.

• Event management, client relations.

• Marketing strategy, proposals design.

• Sports Analysis, reporting, documentation, presentation of technical planning & various diverse tasks.

Fadi Nabeel

Humaidan

Contact

Phone:

+973-********

+973-********

Email:

adaz6x@r.postjobfree.com

Languages

Arabic

English

Personal Traits

Self-aware

Seeking to learn and grow

Well-organized

Good planner

A Time-manager

Accept responsibilities

Work with minimal supervision

Able to work under pressure and

meet deadlines.

Hobbies

Sports

Martial Arts

Technology

Cars

Reading

Traveling

Challenges

2

Zain Bahrain (HQ):

Commercial Support - Credit Control & Collection Specialist 2009 - 2013

• Manage Bank Direct Debit customer base from Campaigns to deduction processing in coordination with the Benefit Company - Bahrain.

• Manage monitoring external collection agencies to reach the re-set targets and provide all support needed.

• Front line back up, quality evaluation, fraud detection and assuring strict implementation of the activation and migration business rules.

• Conduct Corporate Collection Campaigns to ensure the maintenance of credit sealing of the clients' accounts.

• Maintain remedy execution and keeping up with the agreed KPIs in coordination with the Billing, Helpdesk, IT, Finance, Marketing and E-Business units for maximization of customer experience and satisfaction.

Commercial Support - Customer Service Representative 2004 - 2009

• Maintaining customer relationships.

• Coordinating with other departments in order to meet customer satisfaction.

• Worked on several projects and launches of products as a part of focus groups.

• Organizing social gathering as a team member of the concerned committee.

• Technical services (consultation and troubleshooting).

• Provide customers with applications information and operation demonstration. U.C.O Engineering W.L.L:

Sales Representative 1999 - 2000

• Customer services & sales advice.

• Worked on several products indirect marketing projects.

• Conducted product training to new staff.

• Outbound clients' visits and after-sales services.

• Develop distribution channels.

Chevron Africa & Middle East (Bahrain):

Administrative assistant 1998 - 1999

• Organizing office procedures

• Appointments scheduling and meeting arrangement for senior management.

• Document preparation.

• Worked on clearing of government transactions.

• Escorted top management members while visiting the Kingdom from U.K and other global operations.

3

Education

• 2008-2010 (MBA) Business Administration, Finance, AMA International University. Bahrain.

• 2003-2004 (BSc) Business Administration, General Management, NYIT. Bahrain.

• 2001-2003 Associate Diploma in Business Administration, General Management, Lynn University Boca Raton, South Florida, U.S.A.

• 1992-1995 Secondary School General Certificate, Science, Sh. Abdul Aziz Boys School. Bahrain.

• 1983-1992 Middle & Elementary School, Al Raja (American Mission School). Kingdom of Bahrain. Certifications & Training Courses

• 1998 The Institute of Commercial Management, England; Microsoft office information technology diploma (overall rating [A])

• 1997-2004 Coaching Association of Canada, national coaching certification program, Kingdom of Bahrain (GOYS); successfully completed level 3

• 2014 Youth & Sport Leaders Preparation Program, GCC Sports Leadership Development Center, Muscat, Sultanate of Oman.

• 2014 Exchange & Cooperation Program in the Brazilian School Youth Games, International Olympic Committee & Olympic Solidarity, Joao Pessoa, Paraiba, Brazil.

• 2014 Post-Graduate Certificate of Sport Management - National Associations Management Program by the World Academy of Sport -Manchester.

• 2017 Office 365 Adaptation workshop, Computer World, Bahrain.

• 2017 Safety & Evacuation Certification #4753, General Directorate of Civil Defense, MOI, Bahrain.

• 2017 First Aid Certification #04727, Red Crescent Society, Bahrain.

• 2018-2019 Diploma in Management of Olympic Sport Organizations, International Olympic Committee co- Olympic Solidarity & Bahrain Olympic Academy.

• Attended several conventions, example..ICHPER, Physical Literacy, Security and Safety in Bahrain. Achievements

• 2012 Increased Multi-channel Collection Revenue for Zain Bahrain by BD 235 K.

• 2015 Bahrain Olympic Committee Employee Excellence Award.

• 2016 Led the Human Resources Team towards achieving the weekly Zero-pending Objective.

• 2016 Bahrain Olympic Committee Functional Discipline & Employee Excelance Award.

• 2014-2018 exceeded the targets of growing the national school games (Bahrain Mini Olympics) from 600 to 4000+ participants.

• 2019 Successful inception of the first model of Bahrain Sports Combat Council operation. References

• Dr. Abdulrahman Askar - Under Secretary - Supreme Council for Youth & Sports.

• Mr. Rashed Alzayani - Director, Policies & Follow up - Supreme Council for Youth & Sports.

• Mr. Abdulredha Almoosawi - Consultant, Organizational Development - MYS.

• Mr. Mohamed Zainalabideen - General Manager - Zain Bahrain.

• Mrs. Emma Almansoori - Executive Director, Resources & Services - Bahrain Olympic Committee.

• Mr. Lounes Madene - Director, Sport Projects Managment - Bahrain Olympic Committee.

• Mr. Hesham Albalooshi - Director, Sport Associations Management - Bahrain Olympic Committee.

• Many other references available upon request.

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