Document Control Customer Care
Resume:
FAHAD RAJAB MUBIRU
************@*****.***
DOHA, QATAR
CAREER GOALS
To pursue a highly rewarding career in a challenging work environment where I can utilize my skills in communication and other significant talents and knowledge to efficiently build an innovative career for personal and organizational goal.
PROFESSIONAL SUMMARY
Organized team leader exceptional ability to build a positive report, inspire, trust and guide teams towards achievements of organizational goals. Strong facilitator adept at working cross departmentally with co-management and top-level leadership. Documentation specialist experience ensuring organization’s documents are stored efficiently and are easily accessible to staff. Develop and implement management and control strategies. High level of organizational skills, attention to detail and strong ability to communicate.
SKILLS
Complaint resolution
Daily workflow improvement
Technical support
Team oversight
Data entry
Safety processes and procedures
Client service
Staff education and training
Cash handling
Computer literate
Traffic management
Aconex certified associate
WORK HISTORY
ACTOR COMO INTERCITY FACILITY MANAGEMENT
Ensuring work standards of efficiency punctuality and appearance are maintained by the personnel.
Be approachable to all staff both in business and personal problems.
Ensuring that all common areas, internal, toilets and outside are adequately maintained by cleaners.
Daily checking of all areas including offices concourse, platforms and foot over bridges.
Reporting any damage, loss, theft or strange behavior/incident to management.
Ensuring work satisfaction to the clients.
Maintain and keep record of all the completed work, incident report, HSE police reported, material records, disposable records and monthly consumption and duty records.
Entebbe International Airport- Customer Executive Agent
01/2018-01/2019
Complaint resolution
Helping customers answer their question directing customers to and from the planes
Helping people with disabilities move comfortably on the airport
Dealing and directing a huge traffic of passengers.
Checking and approving passengers’ tickets
Barclays Bank Uganda
2016-2018
Dealing with a large number of customers on a daily basis and ensuring complete satisfaction.
Processing transactions such as withdraws, transfers (BACS, SWIFT) and foreign exchange.
Handling customer inquiries and referring customer to bank specialists.
Queue walking to assist customers with transactions and meeting and greeting at entrance writing professional responses to customers when required.
Running necessary security checks on customers using Microsoft office.
EDUCATION BACKGROUND
University Of Rwanda
Kigali, Central Region
Bachelors in business administration (BBA)
Bethel Vocational Training Institute
Kampala, Uganda
Certificate In Customer Care Service.
ADDITIONAL CERTIFICATES
OTHM LEVEL 3 Diploma In Document Control Management _ United Kingdom
Certificate In Practical Document Control Management
Aconex Certified Associate – Australia
Certificate In Essentials Of Document Control Management, Excellence Training Center Doha
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